BSOD Plugging in USB device, error 0x3b

Inigma

New member
Hi all!

So I built my own PC late last year and have had absolutely no problems with it whatsoever, until my brother plugged in his JVC HD GC-FM2 camera. This camera is supposed to be able to be plugged into any PC without issue and without the need to install software/drivers, but for me it blue screens. I am able to plug in other USB devices just not this camera.

I'm running Windows 7 Pro 64 bit, my computer is up to date, to the best of my knowledge anyway lol. I checked event viewer and if it's any help the relative event ID is 41. I've also attached all the needed documents.

I've tried searching for a solution but to no avail. Any help would be greatly appreciated!

Thanks! :D
 

My Computer

OS
Windows 7 Professional 64 bit
CPU
Intel i5 2500k
Motherboard
P8Z68-V Pro
Memory
Ripjaw 4GB DDR3
Graphics Card(s)
HD 6950 2GB
Hard Drives
WD 1 TB
PSU
Cooler Master GX 750W
Case
Lexa S
Cooling
Stock fans
Keyboard
Sidewinder X6
Mouse
Sidewinder X8
The latest BSOD was probably caused by ntkrnlmp.exe.

The 0x3B error is usually caused by a hardware device or it's corresponding driver. In this case, it'll be this camera of yours. Do the BSOD's only occur with the device plugged in? Or do the BSOD's just happen at random intervals?

You will need to run an sfc/scannow command in an elevated command prompt. If errors are found, run it twice more with each scan followed by a reboot.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

You should then test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
RAM - Test with Memtest86+

Finally, enable Driver Verifier. However before you do, it is advised that you create a system restore point and backup first.
Driver Verifier - Enable and Disable

You should also think about plugging your camera into another computer to see whether the camera is really at fault or if your computer is responding differently to the camera. However, only attempt this if you are not worried about getting BSOD's on the test computer; there is a risk that the problem from your computer may start on the test computer.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
CPU
Intel Pentium Dual Core E6700 3.2GHz
Motherboard
ASUS P5G41T-M LX
Memory
Strontium 8192MB DDR3 1333Mhz
Graphics Card(s)
msi GeForce N560GTX-M2D1GD5 1GB
Sound Card
Realtek HD Audio
Monitor(s) Displays
CHIMEI CMV 221D 22"
Screen Resolution
1680x1050
Hard Drives
Seagate Barracuda LP Green 3.5'' 2TB Internal HDD 5900RPM + WD Elements Desktop 1TB External HDD 7200RPM
PSU
SHAW Viper-1500w Gaming PSU
Case
Black eMaxx ATX Mini Tower Case
Keyboard
Microsoft Wireless Keyboard 1000
Mouse
Microsoft Wireless Optical Mouse 2000
Internet Speed
100GB @ 4.76Mbps
Hi Jaidyn

Yes the BSOD's only happen when I plug in the device and turn it on. I have run sfc /scannow and it was all clear, however at this point I don't have any external media to use to run memtest or to backup to prior enabling driver verifier, so I will try this sometime tomorrow and get back.

Thanks for the reply!
 

My Computer

OS
Windows 7 Professional 64 bit
CPU
Intel i5 2500k
Motherboard
P8Z68-V Pro
Memory
Ripjaw 4GB DDR3
Graphics Card(s)
HD 6950 2GB
Hard Drives
WD 1 TB
PSU
Cooler Master GX 750W
Case
Lexa S
Cooling
Stock fans
Keyboard
Sidewinder X6
Mouse
Sidewinder X8
No worries, that's what we're here for. :)
 

My Computer

Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
CPU
Intel Pentium Dual Core E6700 3.2GHz
Motherboard
ASUS P5G41T-M LX
Memory
Strontium 8192MB DDR3 1333Mhz
Graphics Card(s)
msi GeForce N560GTX-M2D1GD5 1GB
Sound Card
Realtek HD Audio
Monitor(s) Displays
CHIMEI CMV 221D 22"
Screen Resolution
1680x1050
Hard Drives
Seagate Barracuda LP Green 3.5'' 2TB Internal HDD 5900RPM + WD Elements Desktop 1TB External HDD 7200RPM
PSU
SHAW Viper-1500w Gaming PSU
Case
Black eMaxx ATX Mini Tower Case
Keyboard
Microsoft Wireless Keyboard 1000
Mouse
Microsoft Wireless Optical Mouse 2000
Internet Speed
100GB @ 4.76Mbps
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