Update your Nvidia
Driver and the DirectX components
NVIDIA DRIVERS 285.62 WHQL Download: DirectX End-User Runtime - Microsoft Download Center - Download Details
Your system is out of date, please use Windows Updates to apply all updates.
Run a RAM Test
RAM - Test with Memtest86+ Code:
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* Bugcheck Analysis *
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KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 97f936bc, The address that the exception occurred at
Arg3: 987a5b00, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116
97f936bc 894804 mov dword ptr [eax+4],ecx
TRAP_FRAME: 987a5b00 -- (.trap 0xffffffff987a5b00)
ErrCode = 00000002
eax=00000000 ebx=87a43000 ecx=b39ee0a8 edx=00000001 esi=85d96ab0 edi=b38e2610
eip=97f936bc esp=987a5b74 ebp=987a5ba8 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+0x116:
97f936bc 894804 mov dword ptr [eax+4],ecx ds:0023:00000004=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: firefox.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 97f93f53 to 97f936bc
STACK_TEXT:
987a5ba8 97f93f53 00000000 00000000 b3f2e5b0 dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+0x116
987a5bc8 97f7732b b1c7d270 00000000 987a5c54 dxgmms1!VIDMM_GLOBAL::CloseAllocation+0x37
987a5bd8 97ee34aa 87a43000 b1c7d270 00000000 dxgmms1!VidMmCloseAllocation+0x13
987a5c54 97ee1481 00000000 00000000 a45090e8 dxgkrnl!DXGDEVICE::DestroyAllocations+0x19a
987a5c7c 97ee6ee8 00000001 00000000 00000000 dxgkrnl!DXGDEVICE::ProcessTerminationList+0x89
987a5d28 82c9742a 001f95a4 001f94c0 770f64f4 dxgkrnl!DxgkCreateAllocation+0x28c
987a5d28 770f64f4 001f95a4 001f94c0 770f64f4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
001f94c0 00000000 00000000 00000000 00000000 0x770f64f4
STACK_COMMAND: kb
FOLLOWUP_IP:
dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116
97f936bc 894804 mov dword ptr [eax+4],ecx
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dxgmms1
IMAGE_NAME: dxgmms1.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc265
FAILURE_BUCKET_ID: 0x8E_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116
BUCKET_ID: 0x8E_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116
Followup: MachineOwner
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