Windows 7 - Playing Star Wars the old republic. Getting various BSODs.

Nonesovile06 · 02-10-2012

Currently playing Starwars : The old republic on a built system.

Windows 7 Ultimate x64 retail version
AMD phenom II x4 925 processor 2.80MHZ
8 Gigs Ram

Age of system is is about 1 month old. Never reinstalled OS.

as stated in my title. i get various BSODs while playing the game. i have updated all drivers. Currently using ATI Radeon 4300/4500 series video card. The strange thing is on my old Machine a Windows Vista Home OEM install, i never had an issue with BSODs while playing the game, only when i got this Machine Prebuilt did i get it. Now i am using the same video card that i had in my Vista machine in my New Windows 7 machine.

Any help will be appreciated. If any new info is needed please let me know.

writhziden · 02-11-2012

Code:


Loading Dump File [E:\BSODDmpFiles\Nonesovile06\Windows_NT6_BSOD_jcgriff2\021012-13875-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a4f000 PsLoadedModuleList = 0xfffff800`02c94670
Debug session time: Fri Feb 10 12:05:45.952 2012 (GMT-7)
System Uptime: 0 days 2:41:02.233
Loading Kernel Symbols
...............................................................
................................................................
.............
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffe98008528010, 2, 1, fffff80002a0a68b}

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+11738 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffe98008528010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a0a68b, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cfe100
 ffffe98008528010 

CURRENT_IRQL:  0

FAULTING_IP: 
hal!HalBuildScatterGatherList+25f
fffff800`02a0a68b 830b01          or      dword ptr [rbx],1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  èÌ

TRAP_FRAME:  fffff880067b5f90 -- (.trap 0xfffff880067b5f90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000000000a0 rbx=0000000000000000 rcx=00000000000000a0
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a0a68b rsp=fffff880067b6120 rbp=0000000000000085
 r8=0000000000000af0  r9=0000000000000085 r10=fffffa8007337af8
r11=0000000000000085 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
hal!HalBuildScatterGatherList+0x25f:
fffff800`02a0a68b 830b01          or      dword ptr [rbx],1 ds:0005:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002acb1e9 to fffff80002acbc40

STACK_TEXT:  
fffff880`067b5e48 fffff800`02acb1e9 : 00000000`0000000a ffffe980`08528010 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`067b5e50 fffff800`02ac9e60 : 00000000`00000002 00000000`0000dba4 00000000`00000001 ffffe980`08528010 : nt!KiBugCheckDispatch+0x69
fffff880`067b5f90 fffff800`02a0a68b : fffffa80`09315e80 fffffa80`09315f60 fffffa80`0736b7d0 00000000`00000000 : nt!KiPageFault+0x260
fffff880`067b6120 fffff880`014517c1 : fffffa80`09315e80 fffffa80`09315d50 fffffa80`000000a0 00000000`00018c58 : hal!HalBuildScatterGatherList+0x25f
fffff880`067b6190 fffff880`04811738 : fffffa80`082cb1a0 00000000`00000000 fffffa80`0851a9f0 fffffa80`09315d50 : ndis!NdisMAllocateNetBufferSGList+0x181
fffff880`067b6230 fffffa80`082cb1a0 : 00000000`00000000 fffffa80`0851a9f0 fffffa80`09315d50 ffffe980`08528010 : Rt64win7+0x11738
fffff880`067b6238 00000000`00000000 : fffffa80`0851a9f0 fffffa80`09315d50 ffffe980`08528010 00000000`000001c0 : 0xfffffa80`082cb1a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Rt64win7+11738
fffff880`04811738 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  Rt64win7+11738

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Rt64win7

IMAGE_NAME:  Rt64win7.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a718af3

FAILURE_BUCKET_ID:  X64_0xA_Rt64win7+11738

BUCKET_ID:  X64_0xA_Rt64win7+11738

Followup: MachineOwner
---------

Loading Dump File [E:\BSODDmpFiles\Nonesovile06\Windows_NT6_BSOD_jcgriff2\021012-13078-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a4f000 PsLoadedModuleList = 0xfffff800`02c94670
Debug session time: Fri Feb 10 07:27:27.014 2012 (GMT-7)
System Uptime: 0 days 6:24:18.295
Loading Kernel Symbols
...............................................................
................................................................
............
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002da7da8, fffff88003bddf00, 0}

Probably caused by : memory_corruption ( nt!MiRelocateImageAgain+48 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002da7da8, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88003bddf00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MiRelocateImageAgain+48
fffff800`02da7da8 f0480fba2e00    lock bts qword ptr [rsi],0

CONTEXT:  fffff88003bddf00 -- (.cxr 0xfffff88003bddf00)
rax=fffffa800787cbb0 rbx=ffffffffffffffff rcx=fffffa80084f38b0
rdx=fffffa800972d4d1 rsi=ffff2fa000c0c370 rdi=fffffa800787cb60
rip=fffff80002da7da8 rsp=fffff88003bde8e0 rbp=0000000000000080
 r8=fffffa800972d4d0  r9=fffff88003bde718 r10=fffffa8006cb0c40
r11=fffff88003bde900 r12=fffffa80084f38b0 r13=fffffa80071e1b40
r14=fffff8a000297e70 r15=fffff8a000297e70
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!MiRelocateImageAgain+0x48:
fffff800`02da7da8 f0480fba2e00    lock bts qword ptr [rsi],0 ds:002b:ffff2fa0`00c0c370=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002da7da8

STACK_TEXT:  
fffff880`03bde8e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiRelocateImageAgain+0x48


FOLLOWUP_IP: 
nt!MiRelocateImageAgain+48
fffff800`02da7da8 f0480fba2e00    lock bts qword ptr [rsi],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiRelocateImageAgain+48

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

STACK_COMMAND:  .cxr 0xfffff88003bddf00 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MiRelocateImageAgain+48

BUCKET_ID:  X64_0x3B_nt!MiRelocateImageAgain+48

Followup: MachineOwner
---------

Due to your Realtek network driver. Realtek. Other possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... BIOS... Lack of Windows updates... Antivirus Software... Backup... Hardware...
Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...

Thanks to Dave76 for help understanding possible causes.

We will start with the common problems first (see bold possible causes). Do the following steps and test after each to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.

If you are overclocking any hardware, please stop.
Update your Realtek driver using the link to the driver site: Realtek.
Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
Re-install the game. The process name is gibberish, which could mean you have a corrupted installation of the game or corrupted files in general.
Due to the possibility of corrupted files, run the following two checks for corruption.
1. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
2. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

Windows 7 - Playing Star Wars the old republic. Getting various BSODs.

Playing Star Wars the old republic. Getting various BSODs. problems?