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Windows 7 - Several BSODs a day since Dec, random
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| 02-12-2012 | #1 |
| | Several BSODs a day since Dec, random Hi all Hope somebody can look at this. I have a Dell Studio 1737, about 2 years old, just started doing BSODs in late December 2011. Can do one or a few a day, seems to be fairly random. I thought it might have been a dodgy patch from MS around that time that disagrees with the hardware, so took out the Windows updates from Dec back to Oct 11 to see if the problem went away, which it hasn't. (Probably need to get the updates back now.) I've attached some of the dump files, System Health Report, etc, but the dump files were set to kernel and not small memory dump (128kb) that's the other option. I've set it to small memory dump now, do I have to wait until the next BSOD and run the collection program again? I notice in the system health report lots of drivers aren't working -- I purchased this laptop with OEM Vista about 6 months before 7 came out, and got a free official 7 upgrade, which I applied -- quite a lot of stuff may not have come across, including things like the biometric fingerprint reader, which I've never bothered rectifying. The machine got a TDL4 virus about a year or more ago also that was cleaned off with ComboFix. (This was before the major free and paid AV people had solutions for TDL4.) I've run Avast over this system and no viruses come up. Not using Windows Defender. I've run Dell's hardware system check program and everything tests OK. I tend to run it day and night, just turn off the external monitor, as I was doing video rendering work and disabled Sleep mode, plus the wireless network etc used to struggle coming out of Sleep sometimes, so disabled Sleep, with just a spindown on the HDD and screen power. Other details: 32-bit Dell OEM Windows 7 (now SP1) as a painful 'approved, official' upgrade from OEM Vista 18 or more months ago - the original installed OS on the system? Vista - an OEM or full retail version? OEM - What is the age of system (hardware)? around 2 years - What is the age of OS installation (have you re-installed the OS?) Just the MS upgrade from Vista as above. I want this system to last til the end of the year til Windows 8 is released plus I'll get 64 bit with 8Gb RAM on a hypervisor! Maybe. Thanks Sean |
My System Specs |
| 02-12-2012 | #2 |
| | Virtually all of these were Related to NETw5v32.sys Intel® Wireless WiFi Link Driver.. I would re-install the newest version available. You also have some driver that need updating from as far back as 2006. Code: PdiPorts.sys 11/16/2006 7:31:13 PM 0x95018000 0x9501a300 0x00002300 0x455d02d1 rimsptsk.sys 7/29/2007 8:42:56 PM 0x931d3000 0x931e7000 0x00014000 0x46ad4220 rixdptsk.sys 7/29/2007 9:54:01 PM 0x9501f000 0x95071000 0x00052000 0x46ad52c9 rimmptsk.sys 2/15/2008 4:01:16 AM 0x94819000 0x9482a000 0x00011000 0x47b554dc btwl2cap.sys 7/23/2008 10:17:41 PM 0xbffc8000 0xbffd2000 0x0000a000 0x4887f455 ATSwpWDF.sys 10/2/2008 12:42:14 PM 0x94111000 0x94185180 0x00074180 0x48e507f6 dne2000.sys 11/10/2008 7:59:21 PM 0x95174000 0x95192e80 0x0001ee80 0x4918d8e9 btwavdt.sys 11/11/2008 1:40:55 PM 0xbff55000 0xbffc8000 0x00073000 0x4919d1b7 btwaudio.sys 11/11/2008 1:41:58 PM 0xbfe00000 0xbfe81000 0x00081000 0x4919d1f6 btwrchid.sys 11/11/2008 1:42:29 PM 0xbffd2000 0xbffd4d80 0x00002d80 0x4919d215 OA001Ufd.sys 3/6/2009 2:30:08 AM 0x940c1000 0x940e1a00 0x00020a00 0x49b0d100 stwrt.sys 3/6/2009 11:57:01 AM 0x99c6a000 0x99ccf000 0x00065000 0x49b155dd OA001Vid.sys 3/8/2009 7:57:13 PM 0x9407c000 0x940c0620 0x00044620 0x49b46969 netw5v32.sys 3/26/2009 11:10:37 AM 0x9482c000 0x94c3f000 netw5v32.sys+6bd54 0x00413000 0x49cba8fd Apfiltr.sys 4/2/2009 12:37:22 PM 0x95100000 0x95135000 0x00035000 0x49d4f7d2 k57nd60x.sys 4/26/2009 6:23:19 AM 0x94d90000 0x94dcc000 0x0003c000 0x49f44427 spldr.sys 5/11/2009 11:13:47 AM 0x8b9c6000 0x8b9ce000 0x00008000 0x4a084ebb GEARAspiWDM.sys 5/18/2009 7:16:53 AM 0x95142000 0x95147280 0x00005280 0x4a1151b5 IntcHdmi.sys 5/26/2009 6:12:34 AM 0x99d17000 0x99d3a000 0x00023000 0x4a1bcea2 AVerBDA716x.sys 6/5/2009 3:14:05 AM 0x94c3f000 0x94d58080 0x00119080 0x4a28d3cd CtClsFlt.sys 6/15/2009 12:05:16 AM 0x940e2000 0x94105260 0x00023260 0x4a35d68c Quote: - search Google for the name of the driver - compare the Google results with what's installed on your system to figure out which device/program it belongs to - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager). - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program. - - Driver manufacturer links are on this page: Drivers and Downloads |
| My System Specs |
| 02-12-2012 | #3 |
| | Thanks zigzag -- I thought MS had an agreement with OEMs to update drivers automatically via Update!!?? Or whenever I click 'update driver' in Device Manager it always comes back and says it has the latest one... I ran a trial copy of one of those 'we will update drivers for you' programs when this problem began, it identified a couple, but I didn't proceed and didn't know whether to really believe it -- didn't want to introduce still more potential problems based on its advice. Is there a single program you can recommend though to run around and locate drivers? I kind of thought if the driver worked in 2006 and hasn't been a problem until Dec 2011, it's not likely to be a driver problem? |
| My System Specs |
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| 02-12-2012 | #4 |
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Quote: Originally Posted by SeanR01  Thanks zigzag -- I thought MS had an agreement with OEMs to update drivers automatically via Update!!?? Or whenever I click 'update driver' in Device Manager it always comes back and says it has the latest one... (I ran a trial copy of one of those 'update drivers for you' programs when this problem began, it identified a couple, but I didn't proceed and didn't know whether to really believe it -- didn't want to introduce still more potential problems based on its advice.) We also dont recommend those driver sweeper type apps because you are relying on a 3rd parties database of what is current. If any of these are the newes (and I hope not) you wil probably need to re-install them in compatibility mode (compat mode=right click the installer>property>compatibility>choose OS) |
| My System Specs |
| 04-06-2012 | #5 |
| | OK, I upgraded the wireless network driver several weeks ago, and had a few weeks of no problems. As of today, the laptop has started rebooting again spontaneously at random intervals. (It tried to do a Flash update and some Flash screens now don't seem to work properly, even after a manual reinstall.) After a reboot, even if I'm running next to no user apps, it will reboot again after a while at random intervals. Also, I note that when IE9 is running it always spawns at least 1 extra iexplore.exe process, sometimes several, beyond the tabs I have open -- normal behaviour or enemy action? Avast finds no viruses on the system. Should I run some of these lethal rootkit/bootkit detection and removal programs? Can anyone check the dumps here for me again and let me know if there's an obvious problem again? I appreciate the time spent on support, getting frustrated at Win 7 as an operating environment to be honest -- too much time spent on maintenance, and it's kind of large and clunky and slow. Thanks |
| My System Specs |
| 04-06-2012 | #6 |
| | Problem Devices: Code: MpKsl53550a5b ROOT\LEGACY_MPKSL53550A5B\0000 This device is not present, is not working properly, or does not have all its drivers installed. Cisco Systems VPN Adapter ROOT\NET\0001 This device is disabled. MpKsl5b48c0a1 ROOT\LEGACY_MPKSL5B48C0A1\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsl5cb11c5c ROOT\LEGACY_MPKSL5CB11C5C\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsl6c02fb69 ROOT\LEGACY_MPKSL6C02FB69\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsl75b73de5 ROOT\LEGACY_MPKSL75B73DE5\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsl7e31dd7b ROOT\LEGACY_MPKSL7E31DD7B\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsl027fa0ed ROOT\LEGACY_MPKSL027FA0ED\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsl971f9700 ROOT\LEGACY_MPKSL971F9700\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsla4aa000d ROOT\LEGACY_MPKSLA4AA000D\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKslb48012e8 ROOT\LEGACY_MPKSLB48012E8\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsl485096a8 ROOT\LEGACY_MPKSL485096A8\0000 This device is not present, is not working properly, or does not have all its drivers installed. MpKsl4e085f06 ROOT\LEGACY_MPKSL4E085F06\0000 This device is not present, is not working properly, or does not have all its drivers installed. Security Software: Code: avastsvc.exe c:\program files\alwil software\avast5\avastsvc.exe 1636 8 200 1380 6/04/2012 6:46 PM 7.0.1426.0 43.72 KB (44,768 bytes) 24/03/2012 6:32 AM avastui.exe c:\program files\alwil software\avast5\avastui.exe 2276 8 200 1380 6/04/2012 6:47 PM 7.0.1426.0 4.05 MB (4,241,512 bytes) 24/03/2012 6:32 AM mbamservice.exe c:\program files\malwarebytes' anti-malware\mbamservice.exe 5792 8 200 1380 6/04/2012 6:49 PM Not Available Not Available Not Available msmpeng.exe c:\program files\microsoft security client\antimalware\msmpeng.exe 904 8 200 1380 6/04/2012 6:46 PM 3.0.8402.0 11.46 KB (11,736 bytes) 27/04/2011 2:39 PM msseces.exe c:\program files\microsoft security client\msseces.exe 4792 8 200 1380 6/04/2012 6:47 PM 2.1.1116.0 974.53 KB (997,920 bytes) 15/06/2011 2:16 PM |
| My System Specs |
| 04-07-2012 | #7 |
| | Correction - just ran Avast at boot time and it found a single Java virus - CVE-2012-0507-C (Expl), now removed. Still have an extra iexplore process tho. I'm surprised a couple of MS Security Essentials processes appear to be running, it is meant to be disabled on this system. Malwarebytes was a recent thing I started running a few weeks ago, but I only ran it once. I can get Avast up to date (again, I thought it was - it reports V 7.0.1426 - and reports engine and definitions already up to date -- I think the original install folder is still just numbered 5 for some reason...) and try to get rid of the MSE and MWB processes. Or just give in to MS and use MSE...
Quote: Originally Posted by writhziden Problem Devices: I can find none of these devices through a Google search. If you know what they are, let us know. Otherwise, I suspect malware/viruses. Quote: You have a lot of security software; possibly too much. Do you have avast!, Microsoft Security Essentials, and Malwarebytes running at one time? Your version of avast! is also two versions behind, which is equally concerning... I think we should try to get your security software sorted out before proceeding with other steps. Last edited by SeanR01; 04-07-2012 at 09:23 PM.. |
| My System Specs |
| 04-07-2012 | #8 |
| | I would be more interested to see what driver caused the most recent BSODs in the dump file -- I don't know how to drive the crash dump analyser at this stage... or is it in another file in the Griffin set? |
| My System Specs |
| 04-07-2012 | #9 |
| | Code: Loading Dump File [D:\Kingston\BSODDmpFiles\SeanR01\040612-47439-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17727.x86fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0x8303f000 PsLoadedModuleList = 0x831884d0 Debug session time: Fri Apr 6 02:44:56.017 2012 (UTC - 6:00) System Uptime: 0 days 2:07:41.734 Loading Kernel Symbols ............................................................... ................................................................ ............................................................. Loading User Symbols Loading unloaded module list ...... 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_HEADER (19) The pool is already corrupt at the time of the current request. This may or may not be due to the caller. The internal pool links must be walked to figure out a possible cause of the problem, and then special pool applied to the suspect tags or the driver verifier to a suspect driver. Arguments: Arg1: 00000020, a pool block header size is corrupt. Arg2: bef0c418, The pool entry we were looking for within the page. Arg3: bef0c820, The next pool entry. Arg4: 0a81063d, (reserved) Debugging Details: ------------------ BUGCHECK_STR: 0x19_20 POOL_ADDRESS: GetPointerFromAddress: unable to read from 831a8848 Unable to read MiSystemVaType memory at 83187e20 bef0c418 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 9a8017ea to 8315fc6b STACK_TEXT: 8d5d996c 9a8017ea bef0c420 66537641 861b82c0 nt!ExFreePoolWithTag+0x1b1 WARNING: Stack unwind information not available. Following frames may be wrong. 8d5d9994 837abaeb 00120189 8d5d99b4 8d5d99e0 aswFsBlk+0x17ea 8d5d9a00 837ae9f0 8d5d9a44 86458610 00000000 fltmgr!FltpPerformPreCallbacks+0x34d 8d5d9a18 837c21fe 8d5d9a44 837c5f3c 00000000 fltmgr!FltpPassThroughInternal+0x40 8d5d9a2c 837c28b7 8d5d9a44 86458610 85f10ba8 fltmgr!FltpCreateInternal+0x24 8d5d9a70 830765be 894db280 86a0bae0 85f10c04 fltmgr!FltpCreate+0x2c9 8d5d9a88 832853e7 a5e0db48 8d5d9c30 00000000 nt!IofCallDriver+0x63 8d5d9b60 83264bee 881ffc88 85790c58 86411458 nt!IopParseDevice+0xed7 8d5d9bdc 83275000 00000000 8d5d9c30 00000040 nt!ObpLookupObjectName+0x4fa 8d5d9c38 8326bade 0aa9baa4 85790c58 00000001 nt!ObOpenObjectByName+0x165 8d5d9cb4 8328f356 0aa9bb00 80100180 0aa9baa4 nt!IopCreateFile+0x673 8d5d9d00 8307d28a 0aa9bb00 80100180 0aa9baa4 nt!NtCreateFile+0x34 8d5d9d00 76e07094 0aa9bb00 80100180 0aa9baa4 nt!KiFastCallEntry+0x12a 0aa9bb08 00000000 00000000 00000000 00000000 0x76e07094 STACK_COMMAND: kb FOLLOWUP_IP: aswFsBlk+17ea 9a8017ea ?? ??? SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: aswFsBlk+17ea FOLLOWUP_NAME: MachineOwner MODULE_NAME: aswFsBlk IMAGE_NAME: aswFsBlk.SYS DEBUG_FLR_IMAGE_TIMESTAMP: 4f56a558 FAILURE_BUCKET_ID: 0x19_20_aswFsBlk+17ea BUCKET_ID: 0x19_20_aswFsBlk+17ea Followup: MachineOwner --------- |
| My System Specs |
| 04-07-2012 | #10 |
| | Thanks for this, writhziden. Luckily the reboot problem seems to have 'gone away by itself' today -- maybe that one Java virus was a problem? -- but if it comes back I will do all that -- remove and reinstall Avast, or else perhaps just use MSE instead. The thing is that Avast has upgraded itself over time using the normal incremental processes and 'should' be alright, but you never know. I upgraded Vista to 7 using the 'approved' upgrade DVD and that was far from perfect... |
| My System Specs |
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