Windows 7 - Random BSOD's

Jamy981 · 02-12-2012

Hi there,

I am hopefull that someone can help me with my reoccuring BSOD's as I am getting towards the end of my patience.

I had a XFX 8800GT Graphics card in my machine, the system was stable and to my reccolection no BSOD's before this point. It burnt out and so I replaced it with the current Radeon HD5850, Thus Errors started occuring whilst playing games, surfing the internet, playing music/ videos from the HDD and while the system was idle.

I recieved the following various BSOD's:
DRIVER_IRQL_NOT_EQUAL_NOT_LESS
PAGE_FAULT_IN_NON_PAGED_AREA
SYSTEM_SERVICE_EXCEPTION
(possibly others i can't remember)

I tried the following things:
-Updated to latest graphics drivers
-Updated latest mobo drivers and bios
-Tested graphics card in an other machine - no problems for 3 straight days
-Tested all 4 RAM sticks individually and each of the slots
-Tried just 2 sticks of RAM at a time
-Reinstalled Windows on the C:// Drive

-Unplugged 2 main HDD's and installed Windows on a 80GB HDD (one i'm currently using and providing the minidumps from) which only had Windows Updates, Graphics driver, Malwarebytes, MSE, and Java installed when i got the first BSOD(BAD_POOL_HEADER)
-Restored to before the Java Install which seemed stable for an hour or so.

Anything else I can try?
I apologise for the long post but i thought i would try and cover everything i had done so far.

Thank you.

~System Specs~
Gigabyte GA-N650SLI-DS4L
Sapphire Vapor-X Radeon HD5850
Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz
8.00GB Corsair XMS DDR2 RAM
Corsair TX750
250GB Seagate HDD (Windows 7 Main Boot)
500GB Seagate HDD
80GB HDD (Windows7 Installed for testing only)
Saitek Eclipse 2 Keyboard
Razer Diamondback Mouse

usasma · 02-12-2012

Only 57 updates after SP1 - most systems have 70 or more. Please check Windows Update to get all available updates.

Memory dumps blame video drivers. Please:

Quote:

Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program
Then, download and install a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
- Select the "Custom" installation option and don't let it install AMD OverDrive or the VISION Engine Control Center
Then use the ATI uninstall manager to uninstall the Catalyst Control Center (CCC).

Since you've tested the card in another machine, if the driver doesn't fix things - then we have to wonder about the motherboard.

Please update your chipset drivers - as you nvm62x64.sys driver dates from 2008. Link here: NVIDIA DRIVERS 15.57 WHQL

If the video drivers don't fix things, run the video diagnostics from here: Hardware Diags

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:


nvstor.sys      Fri Mar 19 16:45:11 2010 (4BA3E257)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys    Wed Apr 06 16:07:29 2011 (4D9CC801)
atikmpag.sys    Mon Dec 05 21:12:14 2011 (4EDD79FE)
nvm62x64.sys    Fri Oct 17 17:01:06 2008 (48F8FD12)
atikmdag.sys    Mon Dec 05 21:52:23 2011 (4EDD8367)
RtHDMIVX.sys    Wed Jul 06 06:09:50 2011 (4E14346E)
RTKVHD64.sys    Tue Aug 30 05:24:37 2011 (4E5CAC55)
dump_nvstor.sys Fri Mar 19 16:45:11 2010 (4BA3E257)
NisDrvWFP.sys   Wed Apr 06 16:08:53 2011 (4D9CC855)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021212-15600-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 12 16:48:45.968 2012 (UTC - 5:00)
System Uptime: 0 days 1:10:05.747
BugCheck D1, {fffff87f84d468e5, 2, 1, fffff88004bb9212}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : hardware ( atikmdag+3a4212 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_atikmdag.sys
Bugcheck code 000000D1
Arguments fffff87f`84d468e5 00000000`00000002 00000000`00000001 fffff880`04bb9212
BiosVersion = F3
BiosReleaseDate = 06/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E4500  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2200
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021212-16177-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 12 15:37:30.073 2012 (UTC - 5:00)
System Uptime: 0 days 0:40:45.837
BugCheck D1, {fffff87f8502c8fe, 2, 1, fffff88004ef0776}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : hardware ( atikmdag+3f5776 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_atikmdag.sys
Bugcheck code 000000D1
Arguments fffff87f`8502c8fe 00000000`00000002 00000000`00000001 fffff880`04ef0776
BiosVersion = F3
BiosReleaseDate = 06/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E4500  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2200
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Jamy981 · 02-13-2012

Thank you for your Quick reply, I will do as you instructed and let you know the results.
As to the motherboard, I was looking on the Gigabyte website for updates

Jamy981 · 02-13-2012

Ok,
This is what I did:

Created a restore point
Checked windows update, only 3 optional updates found:
-definition for MSE
-Razer Input
-Samsung - Display
Didn't install any of these for the time being

Downloaded the chipset driver
installed the driver
restarted windows
Got a BSOD shortly after, no error on the BSOD but bluescreenview says it was
UNEXPECTED_KERNAL_MODE_TRAP

Uninstalled all AMD/ATi components through windows uninstall program
Restarted the system
Noted that the display driver hadn't been uninstalled display still at 1920x1080
Installed the AMD/ATi drivers from the website
Used ATi install manager to remove CCC
Looked ath the 10 links for the 3rd party drivers, some of which I believe should of been updated with the mobo chipset, AMD drivers or Windows Updates.

As of yet no BSOD's but I'm not holding my breath tbh.
P.S i had used furmark before reinstalling windows, Graphics card maxed at 83 degrees. Pretty good airflow in my case.

Will post back if and when something happens.

usasma · 02-13-2012

Update Razer drivers from Razer website (older one's are known to cause BSOD's): Razer Support

Update Samsung drivers from Samsung website (I'm only concerned with the Samsung KIES drivers as they are the only one's that I know cause BSOD's).

Jamy981 · 02-13-2012

Have updated the Razer driver from the website, but as for the samsung, there isn't a driver on there website that supports windows 7, only Win 98/ME/2K/XP/X64/Vista
Have found other sites that claim to have windows 7 compatible drivers. however I'm a little hesitant to d/l from them

Screen is: 23" Samsung SyncMaster 2333sw

usasma · 02-13-2012

Don't install them - wait to see what happens.

Jamy981 · 02-13-2012

Just had another BSOD whilst playing League of Legends. This time for MEMORY_MANAGEMENT.

Have included the latest dump files.

Any ideas?

usasma · 02-13-2012

You still have an older Razer driver installed (and these are known to cause BSOD's).

Quote:

Razerlow.sys Mon Nov 07 01:33:11 2005 (436EF527)

Please:
- download a fresh copy of the Razer drivers from the Razer website
- uninstall the current copy of the Razer drivers from your system.
- install the freshly downloaded copy
- check in C:\Windows\System32\drivers and ensure that the Razerlow.sys driver is gone. If not, post back and we'll describe a procedure to safely remove it.

Update video drivers from the ATI website: ATI Radeon
Please do it this way:

Quote:

Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program
Then, download and install a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
- Select the "Custom" installation option and don't let it install AMD OverDrive or the VISION Engine Control Center
Then use the ATI uninstall manager to uninstall the Catalyst Control Center (CCC).

If the BSOD's continue, we'll have to start with some hardware diagnostics (I suspect the video card). Here's a link to the tests that I recommend: Hardware Diags

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:


nvstor.sys        Fri Mar 19 16:45:11 2010 (4BA3E257)
nvstor64.sys      Fri Apr 09 05:22:41 2010 (4BBEF1E1)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys      Wed Apr 06 16:07:29 2011 (4D9CC801)
atikmpag.sys      Mon Dec 05 21:12:14 2011 (4EDD79FE)
RtHDMIVX.sys      Wed Jul 06 06:09:50 2011 (4E14346E)
atikmdag.sys      Mon Dec 05 21:52:23 2011 (4EDD8367)
nvmf6264.sys      Thu Mar 04 20:04:39 2010 (4B9058A7)
dump_nvstor64.sys Fri Apr 09 05:22:41 2010 (4BBEF1E1)
Razerlow.sys      Mon Nov 07 01:33:11 2005 (436EF527)
RTKVHD64.sys      Tue Aug 30 05:24:37 2011 (4E5CAC55)
NisDrvWFP.sys     Wed Apr 06 16:08:53 2011 (4D9CC855)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021312-23415-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Feb 13 12:18:47.712 2012 (UTC - 5:00)
System Uptime: 0 days 1:29:56.491
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+46485 )
BUGCHECK_STR:  0x1a_41287
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID:  X64_0x1a_41287_nt!_??_::FNODOBFM::_string_+46485
Bugcheck code 0000001A
Arguments 00000000`00041287 00000000`00000030 00000000`00000000 00000000`00000000
BiosVersion = F3
BiosReleaseDate = 06/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E4500  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2200
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021312-17596-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Feb 13 07:08:49.882 2012 (UTC - 5:00)
System Uptime: 0 days 0:05:26.537
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::SubmitPresent+b )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x7f_8_dxgkrnl!DXGCONTEXT::SubmitPresent+b
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff880`03f00c3b
BiosVersion = F3
BiosReleaseDate = 06/03/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E4500  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2200
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Jamy981 · 02-13-2012

uninstalled the the razer driver through windows uninstall program, restarted, checked the drivers folder and Razerlow.sys is still present, I am unsure as to how I should uninstall/delete this.

The following is a link to the driver I downloaded in the first place, and as far as I can see on their website that this is the most up to date version.

http://www.razersupport.com/index.ph...nav=0,76,2,124

Windows 7 - Random BSOD's

Random BSOD's problems?