recurrent BSOD and crashes even after format and reinstall of windows

ashleigh835 · Mar 21, 2012

I'm using windows 7 32 bit profesional
the original OS was vista but i upgraded some time ago, i have reinstalled the OS a number of tiems hoping to get rid of the problem but it keeps coming back, the last reinstall was two days ago and i formatted both partitions of my hardrive before installation, i think the windows 7 disc i used may have been quite old
i purchased the OS
The hardware is about 3 years old

My computer is always running fine untill i play any sort of game requiring a moderate amount of memory, i then either crash but can still here skype or itunes in the background and it then sometimes comes back if i hit the start button or most of the time it just freezes, if that doesn't happen i will get the BSOD, when i last checked the BSOD's that were occurring were having different causes, from different drivers, there was a point where i ran the memory diagnostic which made some changes and then my pc couldn't get to the log in screen at all so i had to reinstall again

I've been trying to fix this problem for weeks now but i am getting no where, i would greatly appreciate any help whatsoever, any extra specs are on my profile

thanks again
ashleigh

ashleigh835 · Mar 21, 2012

ive had another few BSOD's and crashes since i posted this so i thought i may aswell make another health report and system check, ope it sheds some more light on the problem

usasma · Mar 21, 2012

The disk hardware is blamed in the BSOD's, so please perform this free hard drive diagnostic before doing the rest of the stuff I suggest ( http://www.carrona.org/hddiag.html ). If the hard drive fails the diagnostic, there's no sense in doing the rest of the steps until after you replace the hard drive. If the hard drive passes - then continue on with the rest of the steps.....

Your coprocessor driver isn't installed, please visit the nVidia website and download/install the latest chipset drivers for your motherboard: NVIDIA DRIVERS 15.49 WHQL

SP1 isn't installed and there's 70 updates after SP1 that aren't there either. Please do the following:
SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[FONT=lucida console]
amdxata.sys     Tue May 19 13:57:35 2009 (4A12F30F)
GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
[COLOR=Red]nvm62x32.sys    Fri Oct 17 17:00:39 2008 (48F8FCF7)[/COLOR]
NuidFltr.sys    Fri May 08 04:35:42 2009 (4A03EEDE)
nvlddmkm.sys    Thu May 14 16:32:27 2009 (4A0C7FDB)
[/FONT]

http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=nvm62x32.sys
http://www.carrona.org/drivers/driver.php?id=NuidFltr.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

BSOD BUGCHECK SUMMARY

Code:

[FONT=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-34242-01.dmp]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Wed Mar 21 16:23:10.520 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:35.362
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  0xF4_[COLOR=Red]IOERR[/COLOR]_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000003 86a0f728 86a0f894 82a6ad50
BiosVersion = R01-A4
BiosReleaseDate = 10/17/2008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-27596-01.dmp]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Wed Mar 21 14:54:02.078 2012 (UTC - 4:00)
System Uptime: 0 days 8:16:20.920
[COLOR=Red]DISK_HARDWARE_ERROR: There was error with disk hardware
[/COLOR]BUGCHECK_STR:  0x7a_c000000e
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE_4096
Bugcheck code 0000007A
Arguments c0452820 c000000e 85e14860 8a504025
BiosVersion = R01-A4
BiosReleaseDate = 10/17/2008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/FONT]

ashleigh835 · Mar 22, 2012

Hey thanks for quick reply and help, my disk is now passing the test and i installed the nvidia driver and the windows updates, i am still getting many crashes and bsod's, is there something i didn't or something i still need to do? i included another health report and the crash reports, again any help will be greatly appreciated, thanks
Ashleigh

usasma · Mar 22, 2012

No memory dumps in the uploaded information.
Which hard drive test did you run?

If you didn't run the Western Digital test, please run it. If you can't run the bootable test (not unusual), run the test for Windows. Run the long/extended test.

The WER section of MSINFO32 shows 4 BSOD's - 2 on the 21st and 2 on the 22nd
No info further info tho'

Got many of these errors out of the System Event Log:

Event[0]:
Log Name: System
Source: Ntfs
Date: 2012-03-22T18:19:13.389
Event ID: 55
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ash-PC
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

and many of this one:

Event[5]:
Log Name: System
Source: Disk
Date: 2012-03-22T18:16:31.038
Event ID: 7
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ash-PC
Description:
The device, \Device\Harddisk0\DR0, has a bad block.

and many of these:

Event[18]:
Log Name: System
Source: nvstor32
Date: 2012-03-22T18:16:31.038
Event ID: 3
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ash-PC
Description:
Data error on device.

Device: \Device\RaidPort0
Model: WDC WD3200AAJS-22B4A0
Firmware Version: 01.0
Serial Number: WD-WCAT15603145
Port: 1

Finally, searching the System Log File for "bug" finds many BSOD's that haven't been captured by Windows - further evidence that this is likely to be a hardware problem.

If it's not the hard drive, then we've gotta wonder about the cabling and the hard drive controller on the motherboard itself.

ashleigh835 · Mar 22, 2012

i tried to run the western digital but it didnt recognice the device so i then did the sea tools one, it didnt pass at first but after a driver update it then passed, i ran a long test but couldnt figure out how to look at any of the details of it without a floppy disc, how would i go about running the windows test for it? thanks again for the quick reply

ashleigh835 · Mar 22, 2012

never mind i am about to run the extended test for windows now, i will reply once finished, thanks

ashleigh835 · Mar 22, 2012

i did the extended test through windows and the disk passed the test, anything else i can do? thanks again for all your help

usasma · Mar 22, 2012

If the hard drive passes, then it's either the cables or the controller on the motherboard.

Have you run chkdsk /r /f on the hard drive(s)?
If so, what were the results?

ashleigh835 · Mar 23, 2012

i ran it just now and there was no problems anywhere, although it ran yesterday automatically on startup and it got rid of alot of currupted files

usasma · Mar 23, 2012

I'd suggest waiting a few days to see what happens.
Does it run often on startup?

ashleigh835 · Mar 23, 2012

Okay, thanks, I played for a bit today with no crashes although I had nothing else open and tends to do it if I'm on Skype or have iTunes open whilst playing, though it seemed to be okay.
The time that chkdsk started automatically on startup was the first and it hasn't happened again,
I'll reply In a couple of days hopefully with more information then, thanks again for the help
Ashleigh

ashleigh835 · Apr 5, 2012

Still having a lot of trouble with crashes, not many blue screens really i think only one or two but having a lot of crashes, especially when running more than one thing, disk check has also ran once or twice automatically on startup, shall I upload another health report?

usasma · Apr 5, 2012

I still suspect the hard drive - despite the test results.
But it can also be the cables (either data or power) or it can be the controller on the motherboard.

You've gotta replace one - take your pick!
Cables are the cheapest and easiest to replace
Hard Drive is next cheapest and easiest.

ashleigh835 · Apr 5, 2012

Okay, I will first replace the cables, seeing as they'd be the cheapest, any idea where I can get hold of these and which ones to buy? Would it be wiser to try and get them from eBay or get new ones from somewhere like ebuyer? Thanks

usasma · Apr 5, 2012

I think that you should get them from a place where you can return them. That way, should they not be the problem, you can at least get your money back.

ashleigh835 · May 7, 2012

I took your advice and bought a new hard drive, everything is working fine now except that I hear a loud clicking noise from my new hard drive. Have any ides why this might be?

usasma · May 7, 2012

Hard drives shouldn't make any significant noise. Are you sure it's the hard drive? If so, run the manufacturer's diagnostics on it.

ashleigh835 · May 7, 2012

Yes its definitely the hard drive, I tried a complete format and re install of windows and it is still happening, I'm currently running a full disk check now, I think this has been happening since I created a new partition on the Hard drive as I installed windows onto it from my old drive, I created a new partition to use to make it bootable and the partition was 200mb, after this i screwed everything back up in my pc and I'm pretty sure that it's been since then it's been making a kind of crunching or clicking noise whenever the pc is on.

ashleigh835 · May 7, 2012

I forgot to mention there doesn't seem to be a diagnostic for it I've done a lot of searching and can't find anything about it, the hard drive is OEM and on the box says intenso, my pc reads it as Samsung and none of these seem to have a diagnostic

recurrent BSOD and crashes even after format and reinstall of windows

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