BSOD - With details (which I am completely unfamiliar with)

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Miked1

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Looking for assistance please. I am not a diagnostics guys (at all), and this is my first experience with posting for help. I've tried to follow all of the instructions to do so properly. All I really want to do is get back to recording music (!!!) lol!

Appreciate any input. Cheers, Miked1

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800ABAF060
BCP3: FFFFF80004ECE518
BCP4: FFFFFA80088CD010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040112-19203-01.dmp
C:\Users\Uname\AppData\Local\Temp\WER-129371-0.sysdata.xml

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My Computer My Computer

At a glance

Windows 7 Premium Servic epack 1Intel Core i56GBIntel(R) HD Graphics (?)
Computer Manufacturer/Model Number
ACER Aspire 5742 Lap Top...
OS
Windows 7 Premium Servic epack 1
CPU
Intel Core i5
Motherboard
[email protected] (?)
Memory
6GB
Graphics Card(s)
Intel(R) HD Graphics (?)
Sound Card
External M-Audio Fast Track Ultra 8R (USB)
Monitor(s) Displays
Onboard and external LG LED via HDMI
Hard Drives
Toshiba MK6465GSX
PSU
?
Case
?
Cooling
?


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
Click to expand...
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Click to expand...
 

My Computer My Computer

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Win 7 Ultimate 64-bit. SP1.Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6...8 DDR 3 RAM. 1066MHZATI 1024 MB. DDR3. Radeon HD5650
Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
Wow! Can't beat this for a response time!
Here is the DMP file folder as requested JMH...

Darn...file didn't attach...just a sec...
 

My Computer My Computer

At a glance

Windows 7 Premium Servic epack 1Intel Core i56GBIntel(R) HD Graphics (?)
Computer Manufacturer/Model Number
ACER Aspire 5742 Lap Top...
OS
Windows 7 Premium Servic epack 1
CPU
Intel Core i5
Motherboard
[email protected] (?)
Memory
6GB
Graphics Card(s)
Intel(R) HD Graphics (?)
Sound Card
External M-Audio Fast Track Ultra 8R (USB)
Monitor(s) Displays
Onboard and external LG LED via HDMI
Hard Drives
Toshiba MK6465GSX
PSU
?
Case
?
Cooling
?
Trying the zipped dmp file again...
 

My Computer My Computer

At a glance

Windows 7 Premium Servic epack 1Intel Core i56GBIntel(R) HD Graphics (?)
Computer Manufacturer/Model Number
ACER Aspire 5742 Lap Top...
OS
Windows 7 Premium Servic epack 1
CPU
Intel Core i5
Motherboard
[email protected] (?)
Memory
6GB
Graphics Card(s)
Intel(R) HD Graphics (?)
Sound Card
External M-Audio Fast Track Ultra 8R (USB)
Monitor(s) Displays
Onboard and external LG LED via HDMI
Hard Drives
Toshiba MK6465GSX
PSU
?
Case
?
Cooling
?
Also - I just looked up "Overclocking" (first time I've heard this reference. I've never tweaked anything (that I'm aware of) in reference to this subject...
 

My Computer My Computer

At a glance

Windows 7 Premium Servic epack 1Intel Core i56GBIntel(R) HD Graphics (?)
Computer Manufacturer/Model Number
ACER Aspire 5742 Lap Top...
OS
Windows 7 Premium Servic epack 1
CPU
Intel Core i5
Motherboard
[email protected] (?)
Memory
6GB
Graphics Card(s)
Intel(R) HD Graphics (?)
Sound Card
External M-Audio Fast Track Ultra 8R (USB)
Monitor(s) Displays
Onboard and external LG LED via HDMI
Hard Drives
Toshiba MK6465GSX
PSU
?
Case
?
Cooling
?

My Computer My Computer

At a glance

Win 7 Ultimate 64-bit. SP1.Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6...8 DDR 3 RAM. 1066MHZATI 1024 MB. DDR3. Radeon HD5650
Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
Miked1 said:
Also - I just looked up "Overclocking" (first time I've heard this reference. I've never tweaked anything (that I'm aware of) in reference to this subject...
Click to expand...

Do what JMH suggests first.


Your crashes significantly changed on March 7, 2012. Prior to that your Audio driver was causing them, but what ever you did then (perhaps you changed the USB audio) has made the problem worse.

In any case this is the current problem..

MAudioFastTrackUltra8R_IMAGE_usbhub.sys.

I am unsure if it is even win 7 compatible. I would remove it (at least to see if the crashes stop without it) and if it proves to be the problem either update the driver (if there is one) or get another Audio device.
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
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