Solved PC crashing/BSOD when cold booting.

Zozzilla · May 4, 2012

Hey everyone,

I was hoping someone could help me - since updating the AMD Vision Engine Control Center to version 12.4, my PC has been performing a BSOD every time I start it up. Even after removing the program, all the drivers and using Driver Cleaner Pro before reinstalling it, it's still doing it. I've attached my dump files and diagnostics report. This is the error message I got after my PC restarted:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002ED1961
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I'm using Windows 7 Home Premium 64-bit with SP1, it's the original OS, full retail version. My PC is about 2 years old and I performed a full reinstall about 3 months ago after buying a new hard drive.

writhziden · May 4, 2012

Problem Devices:

Code:

Unknown Device	USB\VID_0000&PID_0000\5&2D71D9D&0&3	43
AODDriver4.1	ROOT\LEGACY_AODDRIVER4.1\0000	This device is not present, is not working properly, or does not have all its drivers installed.

It is difficult to tell from one .dmp file what the cause is. If you are using any file cleaning programs, please refrain from doing so for the duration of getting help. CCleaner and Windows Disk Cleanup can delete .dmp files when run.

The bugcheck code can indicate a hardware fault. It may also mean an underlying driver conflict is present on the system.

Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

Zozzilla · May 8, 2012

I removed Alcohol, then went through every single driver I have and updated it before finally doing a complete reinstall of my graphics drivers and software - so far no BSOD. If it does it again I'll post a new dump file but hopefully it'll be OK. Thank you for your reply!

writhziden · May 8, 2012

You're welcome. Glad to see the thread marked solved. Please let us know in a few days how the system is responding, just to be sure.

Zozzilla · May 10, 2012

And today I had a BSOD after my PC updated a load of Windows files.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000096
BCP2: FFFFF88004FD20C7
BCP3: FFFFF880023669E8
BCP4: FFFFF88002366240
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

dump and diagnostics report attached.

writhziden · May 10, 2012

Crashes related to your graphics card. Could be its drivers are corrupted.

Re-install or install the latest drivers for your display card. Your current drivers may be corrupt and/or outdated. Use the following method to re-install the drivers.
1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For AMD:
  - Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
  - If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      - Right click the adapter
      - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        
        Right click the adapter
        
        Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        
        Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  - Restart your computer after uninstalling drivers for all display cards
  - Install the driver you selected for the display cards once Windows starts

Zozzilla · May 10, 2012

Right, I'm doing that now. Hopefully it'll work.

Zozzilla · May 11, 2012

Had 2 BSODs in a row on cold booting today after doing what you suggested, then the machine wouldn't boot at all and I had to do a startup repair. I'm losing the will to live with this and am about to assume it's my RAM being full of fail...great when I have no money to buy a new set. Am I right?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000000000000
BCP4: FFFFF880009A85D8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

James7679 · May 11, 2012

Zozzilla, please run sfc/ scannow and Disk Check. Please post back with the results.

Zozzilla · May 11, 2012

System scan didn't report any integrity violations, and the disk check found no problems either.

James7679 · May 11, 2012

I don't think it's the memory. There doesn't seem to be any of the commonalities of a memory issue other than the BSOD. But, to rule it out, try running Memtest86+. Be sure to get the system to fail before running it an run it for a minimum of 7 passes.

Zozzilla · May 11, 2012

Alright, I'll try that in the morning and leave it running while I'm doing other stuff.

Zozzilla · May 12, 2012

Hmm...I was browsing the internet yesterday for more information about the AODDriver4.1 error I seemed to get cropping up a lot and found an apparent fix for it. I followed the instructions and so far...stable PC. I did perfmon /report and the problem driver no longer shows up, either. The "tv_ConfigMgrErr43" error is still there though.

writhziden · May 12, 2012

Can you provide the information you used to fix the AODDriver issue? A link to the site you found the information would be sufficient.

As to the tv_ConfigMgrErr43, did you read: The device, Unknown Device, is reporting "tv_ConfigMgrErr43". - Microsoft Answers ?

Zozzilla · May 12, 2012

Of course! Here we go, it's really easy to do - hopefully others will find it useful.

Event ID 7000 AODdriver4.1 error fix - ATI - Graphic-Displays

And yes, I read that thread. In the end, after updating everything again and uninstalling/reinstalling the apparent unknown device to no avail, I just disabled it. I believe something is fooling Windows into thinking I have something when I don't. It seems to be behaving itself now.

writhziden · May 12, 2012

Thanks for the link.

Let us know if you have any more problems. Otherwise, post back in a few days how the system is responding.

Zozzilla · May 13, 2012

This is getting really old really fast...every single time I think it's fixed it throws a completely different BCC code at me and I have to start all over again.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80070E4B30
BCP3: FFFFFA80070E4E10
BCP4: FFFFF800033C7510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

writhziden · May 13, 2012

Make sure the hard disk is functioning properly. Hard disks can pass the Windows disk check and still be faulty.

Run the short and long tests with SeaTools.
SeaTools for Windows

SeaTools for DOS

Also, check for viruses and malware:

Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools. Make sure to update the security software before running the full scan.

Zozzilla · May 13, 2012

Alright - I used SeaTools, both my hard drives pass the short and long tests. I'm just running scans with Malwarebytes and MSE now.

Zozzilla · May 14, 2012

The scans were fine - I've also reinstalled my graphics drivers (even though when I removed them completely when I first started having problems I still got a BSOD) and pulled out my two oldest sticks of RAM. I tried to run the driver verifier thing too but it just caused my PC to not start up and have to do a repair. I still don't understand how I can do something like say update a driver, it'll be fine for say two or three days and then go back to crashing 5 minutes after booting up again...and it only does it once a day.

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