Kernal Crash Please Review

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SarcasticJ

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My computer seems to crash randomly and i dont know why. Everyone says its a power issue so i bought a new Power Cube and it still restarts. So im posting my info here for someone to help me out. Please tell me how to fix this nussance.

Windows 7 Home Premium x64 OEM Year; 2009
Processor: AMD Phenom(tm)II X6 1055t Processor 2.80GHz
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit
No DMPS included in upload try this method

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP



You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
Click to expand...


To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Click to expand...
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I find nothing in my Mini Dump Folder...
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit
SarcasticJ said:
I find nothing in my Mini Dump Folder...
Click to expand...

No Kernel Memory Dump files being produced upon BSOD?



For dumps to be produced. . .
▪ Page file must be on OS drive
▪ Page file base allocation size must be > than installed physical RAM
▪ Windows Error Reporting (WER) system service should be set to MANUAL
▪ Set page file to system managed, OS drive

Set System Crash/ Recovery Settings to "Kernel Memory Dump" - this will produce. . .
--> a Full Kernel Memory Dump - c:\windows\memory.dmp
--> a Mini Kernel dump c:\windows\minidump

The Full Kernel is overwritten each BSOD; a new mini kernel dump is created w/ different name for each BSOD

Thanks to jcgriff2
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Well i have the settings set to (Mini Dump) But the folder has a lock on it and when i open it there is nothing. I guess im not to computer savy and am missing something.

Plus i dont get BSOD, my computer just restarts. Period.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit
SarcasticJ said:
Well i have the settings set to (Mini Dump) But the folder has a lock on it and when i open it there is nothing. I guess im not to computer savy and am missing something.

Plus i dont get BSOD, my computer just restarts. Period.
Click to expand...

A kernel crash is a BSOD. Thats what you named the thread.

DO you see a blue screen when it re-starts?
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
It goes back to my beginning screen which shows my processor crap. But it says on event viewer Kernal 41 so i was assuming it was the same problem -.-:cry:
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit
SarcasticJ said:
It goes back to my beginning screen which shows my processor crap. But it says on event viewer Kernal 41 so i was assuming it was the same problem -.-:cry:
Click to expand...


Event viewer event ID 41 simply means your computer didnt shut down normally.
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
My comp restarts constantly tho. Whatever the problem is, i need to fix it. So 1st things 1st is finding out how to get my minidumps in order.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit
SarcasticJ said:
My comp restarts constantly tho. Whatever the problem is, i need to fix it. So 1st things 1st is finding out how to get my minidumps in order.
Click to expand...

We may be able to find something in event viewer

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Here ya go. Thanks for your patience :)
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit
SarcasticJ said:
Here ya go. Thanks for your patience :)
Click to expand...


Sorry it is taking so long.


Almost every event crash points to the same file SHELL32.dll Part of the OS it needs to be repaired by running a repair install. It also seems that your Xbox is triggering it.

This type of event is called a memory exception and is either caused by ram (did you change yours lately) or a driver.

You also have an issue with the wifi driver as shown in the snip

Finally Maplestory will continue to crash until the developer fixes it.
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Ok so a repair install is reinstalling windows from what i read?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Says i have either connected a camera or portable device to my computer. Says if i keep getting message to contact admin.
Sigh..
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit
SarcasticJ said:
Says i have either connected a camera or portable device to my computer. Says if i keep getting message to contact admin.
Sigh..
Click to expand...

When trying to run a repair install it says that?
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Yes it is acting as if something is preventing it from continuing. Is it in your personal opinion i should just backup the comp and redo windows?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Bit
Computer Manufacturer/Model Number
CyberPower Inc.
OS
Windows 7 Home Premium 64Bit
SarcasticJ said:
Yes it is acting as if something is preventing it from continuing. Is it in your personal opinion i should just backup the comp and redo windows?
Click to expand...

I am a strong advocate of clean installs so Yes.
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
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