Random hang, no bsod, no error

T

transpar3nt

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Hey guys, awesome forum. So I just installed Windows 7 Ultimate on my custom built machine. It has been working flawlessly on Vista x64 for quite some time now and the only issue I had on that was not coming out of sleep about 10% of the time.

Win 7 randomly hangs with no indication of why. It could happen while installing a driver or update, looking at system information, or simply checking email in IE8.

I am currently running it in Safe Mode because I rarely can go 5 minutes without a hang / manual reboot. So far in Safe Mode it is working fine, as far as I can tell.

Any ideas would be greatly appreciated, this is really frustrating, as you can imagine.

Thanks!
 

My Computer My Computer

At a glance

Windows 7 Ultimate RetailIntel Core 2 Quad Q93004gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)BFG Nvidia GeForce 8800GT
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate Retail
CPU
Intel Core 2 Quad Q9300
Motherboard
Intel DP45SG Extreme Series
Memory
4gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)
Graphics Card(s)
BFG Nvidia GeForce 8800GT
Sound Card
Onboard
Monitor(s) Displays
LG 19" LCD L1920P
Screen Resolution
1280 x 1024
Hard Drives
Seagate 1.5TB SATA
PSU
700W Rocketfish
Case
Antec 900
Cooling
Zalman 900 CPU Cooler
Keyboard
Logitech Y-UY95
Mouse
Logitech MX510
Internet Speed
Cable 16Mbps down / 6Mbps up
The fact that it seems fine (as it's never happened - not even once?) in safe mode is A Good Thing, because it suggests that the causes are software-based. Something that loads in normal mode but not safe mode is presumably the culprit.

One way to start troubleshooting is with the MSCONFIG utility. Start off by choosing the "diagnostic" startup mode and rebooting. If that works, as in there are no hangs, go to "selective" startup and disable/enable the various optional components until you zero-in on the culprit.

If "diagnostic" mode doesn't stop the hangs from occurring in normal mode, uninstall your anti-virus and any 3rd-party firewalls (disabling them is not enough). Test what happens when running without them.
 

My Computer My Computer

At a glance

Win7x64
Computer Manufacturer/Model Number
Multiple machines in various stages of decomposition.
OS
Win7x64
Thanks for the quick reply H2SO4. I will be sure to use the all-handy msconfig.

I actually do not have any sort of anti-virus or firewall installed, I was waiting until I fixed this issue before I installed Kaspersky 2010 on there. This is a very clean instance of Win 7, just a fresh format/install, windows updates, and 3 driver updates (mobo, audio, and graphics). In fact the only 2 programs that can even be uninstalled are Flash and nVidia drivers.

I'll keep you posted.
 

My Computer My Computer

At a glance

Windows 7 Ultimate RetailIntel Core 2 Quad Q93004gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)BFG Nvidia GeForce 8800GT
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate Retail
CPU
Intel Core 2 Quad Q9300
Motherboard
Intel DP45SG Extreme Series
Memory
4gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)
Graphics Card(s)
BFG Nvidia GeForce 8800GT
Sound Card
Onboard
Monitor(s) Displays
LG 19" LCD L1920P
Screen Resolution
1280 x 1024
Hard Drives
Seagate 1.5TB SATA
PSU
700W Rocketfish
Case
Antec 900
Cooling
Zalman 900 CPU Cooler
Keyboard
Logitech Y-UY95
Mouse
Logitech MX510
Internet Speed
Cable 16Mbps down / 6Mbps up
I have an update that might help, might not. So in a recent system boot trying to get stuff working, it hanged even before the logon screen was displayed (after the windows logo, before login).

Wouldn't this indicate that it's not an issue of what software is actually running on the system (since nothing [or very little] is running before logged in)?

Thoughts?
 

My Computer My Computer

At a glance

Windows 7 Ultimate RetailIntel Core 2 Quad Q93004gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)BFG Nvidia GeForce 8800GT
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate Retail
CPU
Intel Core 2 Quad Q9300
Motherboard
Intel DP45SG Extreme Series
Memory
4gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)
Graphics Card(s)
BFG Nvidia GeForce 8800GT
Sound Card
Onboard
Monitor(s) Displays
LG 19" LCD L1920P
Screen Resolution
1280 x 1024
Hard Drives
Seagate 1.5TB SATA
PSU
700W Rocketfish
Case
Antec 900
Cooling
Zalman 900 CPU Cooler
Keyboard
Logitech Y-UY95
Mouse
Logitech MX510
Internet Speed
Cable 16Mbps down / 6Mbps up
transpar3nt said:
...
Wouldn't this indicate that it's not an issue of what software is actually running on the system (since nothing [or very little] is running before logged in)?
Click to expand...

No, that would be an incorrect conclusion. In fact, the majority of "software" happens irrespective of whether a user is logged on or not. Hence, just because a symptom occurs before anybody logs on does not in any way rule out a software cause.

That's the "good news" ;)
 

My Computer My Computer

At a glance

Win7x64
Computer Manufacturer/Model Number
Multiple machines in various stages of decomposition.
OS
Win7x64
Okay so I might be speaking too soon but I'm pretty sure at this point that it was the GeForce drivers that were giving me problems. I had assumed it wouldn't be since I had already tried the ones from Windows Update as well as from nVidia. But now, with all graphics drivers removed, it's working fine.

I found a forum recommending using an old version of the drivers (one step back, version 190.62), I will give that a shot and let you know.
 

My Computer My Computer

At a glance

Windows 7 Ultimate RetailIntel Core 2 Quad Q93004gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)BFG Nvidia GeForce 8800GT
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate Retail
CPU
Intel Core 2 Quad Q9300
Motherboard
Intel DP45SG Extreme Series
Memory
4gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)
Graphics Card(s)
BFG Nvidia GeForce 8800GT
Sound Card
Onboard
Monitor(s) Displays
LG 19" LCD L1920P
Screen Resolution
1280 x 1024
Hard Drives
Seagate 1.5TB SATA
PSU
700W Rocketfish
Case
Antec 900
Cooling
Zalman 900 CPU Cooler
Keyboard
Logitech Y-UY95
Mouse
Logitech MX510
Internet Speed
Cable 16Mbps down / 6Mbps up
Update: all attempts so far of installing drivers for my graphics card have led to the system hanging at random times. No fix as far as I can tell.
 

My Computer My Computer

At a glance

Windows 7 Ultimate RetailIntel Core 2 Quad Q93004gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)BFG Nvidia GeForce 8800GT
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate Retail
CPU
Intel Core 2 Quad Q9300
Motherboard
Intel DP45SG Extreme Series
Memory
4gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)
Graphics Card(s)
BFG Nvidia GeForce 8800GT
Sound Card
Onboard
Monitor(s) Displays
LG 19" LCD L1920P
Screen Resolution
1280 x 1024
Hard Drives
Seagate 1.5TB SATA
PSU
700W Rocketfish
Case
Antec 900
Cooling
Zalman 900 CPU Cooler
Keyboard
Logitech Y-UY95
Mouse
Logitech MX510
Internet Speed
Cable 16Mbps down / 6Mbps up
transpar3nt said:
Update: all attempts so far of installing drivers for my graphics card have led to the system hanging at random times. No fix as far as I can tell.
Click to expand...

Has it ever happened in safe mode - even once?

Does it happen when running under MSCONFIG's "diagnostic" mode?
 

My Computer My Computer

At a glance

Win7x64
Computer Manufacturer/Model Number
Multiple machines in various stages of decomposition.
OS
Win7x64
H2SO4 said:
transpar3nt said:
Update: all attempts so far of installing drivers for my graphics card have led to the system hanging at random times. No fix as far as I can tell.
Click to expand...

Has it ever happened in safe mode - even once?

Does it happen when running under MSCONFIG's "diagnostic" mode?
Click to expand...

Nope, has never happened under safe mode or the diag mode. Graphics drivers are not enabled under either of those. If the hang happens at all, it always happens within 5 minutes of using the machine.

I have now removed the drivers and have been using the system for over an hour (installing things, changing settings, installed antivirus) and it is working great... except I know video games won't work lol.

If I continue to see no issue with that being the only change made, I will be sending a detailed error report to nVidia, and crossing my fingers.
 

My Computer My Computer

At a glance

Windows 7 Ultimate RetailIntel Core 2 Quad Q93004gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)BFG Nvidia GeForce 8800GT
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate Retail
CPU
Intel Core 2 Quad Q9300
Motherboard
Intel DP45SG Extreme Series
Memory
4gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)
Graphics Card(s)
BFG Nvidia GeForce 8800GT
Sound Card
Onboard
Monitor(s) Displays
LG 19" LCD L1920P
Screen Resolution
1280 x 1024
Hard Drives
Seagate 1.5TB SATA
PSU
700W Rocketfish
Case
Antec 900
Cooling
Zalman 900 CPU Cooler
Keyboard
Logitech Y-UY95
Mouse
Logitech MX510
Internet Speed
Cable 16Mbps down / 6Mbps up
Hey transpar3nt, I'm having the same problem, random freezes with an 8800GT on windows 7, but fine on vista. If I turn the resolution down to 1280 x 800, the problem stops. However, I don't particularly want to run at this res, considering I normally run at 1680 x 1050. :D

Any news on whether this is a Windows 7 or Nvidia issue?
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
That's interesting to know Monkeonman. My native resolution is 1280x1024. The hangs completely stopped when I removed all traces of nVidia drivers (so I currently am running my system without even the default drivers, nothing). So as far as I can tell it's nVidia's issue (or a combination of both).

Fortunately I am just using this for work right now. Visual effects don't run without graphics drivers (obviously) so my system looks like Windows 2000. And even watching AVI videos is sluggish. But the rest of the system runs fine.

If I find out they release a new driver that works I'll be sure to post about it here.

If you want a better idea of the rest of my system, take a look.

Peace.
 

My Computer My Computer

At a glance

Windows 7 Ultimate RetailIntel Core 2 Quad Q93004gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)BFG Nvidia GeForce 8800GT
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate Retail
CPU
Intel Core 2 Quad Q9300
Motherboard
Intel DP45SG Extreme Series
Memory
4gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)
Graphics Card(s)
BFG Nvidia GeForce 8800GT
Sound Card
Onboard
Monitor(s) Displays
LG 19" LCD L1920P
Screen Resolution
1280 x 1024
Hard Drives
Seagate 1.5TB SATA
PSU
700W Rocketfish
Case
Antec 900
Cooling
Zalman 900 CPU Cooler
Keyboard
Logitech Y-UY95
Mouse
Logitech MX510
Internet Speed
Cable 16Mbps down / 6Mbps up
That would be cool :)

FYI, I am still running NVidia drivers albeit at the lower res. Not sure what that points to, but thought I'd mention it anyway! It could just be that the drivers start getting unstable at the higher res...
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
That would be cool :)

FYI, I am still running the NVidia drivers, albeit at the lower res. Not sure whether this means the drivers just get unstable at higher res or that Win 7 gets unstable at higher res (my money is on the former!).
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
**** FIXED IT *******

Major update on my problem, I found out the issue was not directly related to the nVidia drivers! I never figured that flashing my bios would be the solution (especially since there were no problems in safe mode), but sure enough, I updated my bios and have been running (with full aero, gaming, HD videos, etc.) for 8 hours now and no problems!

I have the Intel Extreme Series Motherboard, model DP45SG. I updated from bios revision 0102 to the latest 0121 (about a year apart). No hangs or crashes all day (whereas I couldn't go 5 minutes without one).

Thanks for the help guys, I will be sure to post back if I still see the problem.
 

My Computer My Computer

At a glance

Windows 7 Ultimate RetailIntel Core 2 Quad Q93004gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)BFG Nvidia GeForce 8800GT
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate Retail
CPU
Intel Core 2 Quad Q9300
Motherboard
Intel DP45SG Extreme Series
Memory
4gb OCZ Reaper 1333MHz DDR3 Dual Channel (2x2gb)
Graphics Card(s)
BFG Nvidia GeForce 8800GT
Sound Card
Onboard
Monitor(s) Displays
LG 19" LCD L1920P
Screen Resolution
1280 x 1024
Hard Drives
Seagate 1.5TB SATA
PSU
700W Rocketfish
Case
Antec 900
Cooling
Zalman 900 CPU Cooler
Keyboard
Logitech Y-UY95
Mouse
Logitech MX510
Internet Speed
Cable 16Mbps down / 6Mbps up
transpar3nt,

Very good that you solved this problem!

Best regards,

zx81
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel 1720 Core 2 Duo 2.00GHz,800,2M4GB 667MHz DDR2 SDRAM (2x2048)NVIDIA Geforce Go 8600M GT 256MB DDR2
Computer Manufacturer/Model Number
Dell Inpspiron 1720
OS
Windows 7 Home Premium x64
CPU
Intel 1720 Core 2 Duo 2.00GHz,800,2M
Memory
4GB 667MHz DDR2 SDRAM (2x2048)
Graphics Card(s)
NVIDIA Geforce Go 8600M GT 256MB DDR2
Sound Card
SigmaTel
Monitor(s) Displays
17.0" Widescreen WXGA+ (1440x900) TFT with TrueLife
Screen Resolution
1440x900
Hard Drives
2x160GB 5400RPM Serial ATA
Mouse
Logitech
Thanks

transpar3nt said:
**** FIXED IT *******

Major update on my problem, I found out the issue was not directly related to the nVidia drivers! I never figured that flashing my bios would be the solution (especially since there were no problems in safe mode), but sure enough, I updated my bios and have been running (with full aero, gaming, HD videos, etc.) for 8 hours now and no problems!

I have the Intel Extreme Series Motherboard, model DP45SG. I updated from bios revision 0102 to the latest 0121 (about a year apart). No hangs or crashes all day (whereas I couldn't go 5 minutes without one).

Thanks for the help guys, I will be sure to post back if I still see the problem.
Click to expand...

Love you transparent:party::party:

you makes my new year awesome
i have the same problem

but now i uninstall graphic card driver and update the my bios
and now its 2 hrs i am working in my pc without hanging problem.

before i can not open my pc more then 45 min in normal mode
but its work fine in safemode

but you solve my problem

my pc P4 3.0 ,1GB ram,D101GGC intel Board , 160 SATA Hdd, 120 IDE Hdd,
before bios version 303-2005,
now i update 313-2006 ,work fine windows 7

thanks
 

My Computer My Computer

At a glance

windows 7300 GHZ1 GBshared 64MB
Computer Manufacturer/Model Number
intel p 4
OS
windows 7
CPU
300 GHZ
Motherboard
intel d101GGC
Memory
1 GB
Graphics Card(s)
shared 64MB
Sound Card
Builten
Monitor(s) Displays
LCD 15" ACER
Hard Drives
160 GB SATA SEGATE
120 GB IDE WD
Case
ATX TOWER
Cooling
NORMAL
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