Windows 7 - BSOD after installing and running Motorola Phone Tools

G33kKahuna · 12-08-2009

I just installed Motorola Phone Tools (MPT) v4.3.6 and ran its x64 USB driver to get the phone connected. I connected my V3XX phone, ran a quick text message test and it all worked fine. As I was minding my own business when the phone was still connected and MPT minimized to the tray, I was BSOD'ed. Mini dump was generated and I've attached (120809-34991-01.zip) to this thread.

I opened it in WinDBG x64 and ran the following commands

Code:

!thread;!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q

log is attached as well (BSOD_0f98_2009-12-08_11-46-42-638.txt )

any help is much appreciated!

**TGSoldier** · 12-08-2009

Pointing to Wdf01000.sys

Try running an sfc /scannow

torrentg · 12-08-2009

It's a little simpler than that although that was good advice.

Code:

Unable to load image \SystemRoot\system32\DRIVERS\motmodem.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for motmodem.sys
*** ERROR: Module load completed but symbols could not be loaded for motmodem.sys
GetPointerFromAddress: unable to read from fffff80002ca80e0
Probably caused by : motmodem.sys ( motmodem+31d1 )

Uninstall the software. No good.

But you'll be much better off by uninstalling AVG too, the highest bsod/poor performance/poor stability causer on pcs.

Reinstall the software after uninstalling AVG. If it still crashes then use neither.

G33kKahuna · 12-08-2009

Thanks folks.

@TG: I am running a sfc /scannow; i will try lauching MPT after the scan

@torrent: You suggesiton seems a bit radical. This specific version of MPT worked on WinXP (same machine) without any issues; after Windows 7 upgrade this is the first time I'm using MPT after figuring out the driver compatibility with x64 resulted in a BSOD. Also, I'm not clear about your AVG suggestion either. This version of AVG has been on this machine since WinXP days. I'm not sure if its the software or something else?

torrentg · 12-08-2009

Enjoy!

G33kKahuna · 12-09-2009

@TG: After sfc /scannow; I haven't seen BSOD. but its been just a day, I'll post back if I see BSOD. thanks for your assistance

@torrent: You obviously hold a superior status than I do, I just wanted to understand your thought process. I'm sure you had a good reason for the suggestion

torrentg · 12-09-2009

If you want to understand the thoughts, it's all in post number 3 in this thread.

sfc /scannow is not going to fix that.

**AvatarOfTheShip** · 01-19-2010

I had almost exactly the same thing happen to me: I had a broken Motorola V3, and I installed MPT and successfully used it to extract my address book from the old phone - it was when I plugged in the replacement phone and hit the Restore button to push the address book data into the new phone I bluescreened (twice). I'm using W7Ux64 but I was using the RC for months and this is the first time I've seen this happen. I'm angry, upset, disoriented, confused and slightly peckish actually.

Windows 7 - BSOD after installing and running Motorola Phone Tools

BSOD after installing and running Motorola Phone Tools problems?