unknown blue screen crash + deleted restore points HELP

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fultzy92

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... my new(ish) laptop has blue screened not once but twice in the past three days and i always miss them. also when i tried to safe mode and restore point but ALL my points had been deleted! i'm pissed off and i need help. i made a default disk but i have no other computer to move all my files to. as i said i wasn't at my laptop when it blue screened so i have no idea what to code was the stop code or the file corrupted. PLEASE HELP!!!!!
 

My Computer My Computer

At a glance

windows 7AMD Anthlon(tm) processor TF-20, ~1.6GHz2048MB RAMATI Radeon HD 3200 Graphics
Computer Manufacturer/Model Number
emachies/ emachines E627
OS
windows 7
CPU
AMD Anthlon(tm) processor TF-20, ~1.6GHz
Memory
2048MB RAM
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Case
laptop
fultzy92 said:
... my new(ish) laptop has blue screened not once but twice in the past three days and i always miss them. also when i tried to safe mode and restore point but ALL my points had been deleted! i'm pissed off and i need help. i made a default disk but i have no other computer to move all my files to. as i said i wasn't at my laptop when it blue screened so i have no idea what to code was the stop code or the file corrupted. PLEASE HELP!!!!!
Click to expand...

Hi and welcome

you can use these to both find and upload the actual DMP files. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html


Thanks

Ken
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
... ok. here.
 

My Computer My Computer

At a glance

windows 7AMD Anthlon(tm) processor TF-20, ~1.6GHz2048MB RAMATI Radeon HD 3200 Graphics
Computer Manufacturer/Model Number
emachies/ emachines E627
OS
windows 7
CPU
AMD Anthlon(tm) processor TF-20, ~1.6GHz
Memory
2048MB RAM
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Case
laptop
Hi -

The bugcheck on all 4 mini kernel dumps -

0x7a (,0xc000009c,,) = KERNEL_DATA_INPAGE_ERROR - the requested page of kernel data from the paging file could not be read into memory

The NTSTATUS code 0xc0000185 = the I/O device reported an I/O error; an error exists with the disk hardware

Run chkdsk /r on the OS drive

Update these driver s -
Code: 
[FONT=lucida console]ISODrv64.sys Tue Feb 10 04:22:18 2009 (4991474A) - EZB Systems, Inc  - Ultra ISO driver[/FONT]
[FONT=lucida console]atikmdag.sys Wed Jul 29 23:33:27 2009 (4A711487) - ATI Video[/FONT]
[FONT=lucida console]DKbFltr.sys  Wed Mar 25 23:15:42 2009 (49CAF35E) - Dritek PS2 Keyboard Filter [/FONT]
[FONT=lucida console]UBHelper.sys Mon Apr 27 04:48:19 2009 (49F57153) - NewTech Infosystems Corp - NTI CD-ROM Filter Driver [/FONT]
[FONT=lucida console]NTIDrvr.sys  Tue Mar 24 23:09:39 2009 (49C9A073) - NewTech Infosystems, Inc - NTI CD-ROM Filter Driver [/FONT]
[FONT=lucida console]RtsUStor.sys Sun Aug 09 23:07:12 2009 (4A7F8EE0) - Realtek USB Card Reader[/FONT]

ATI drivers --> http://support.amd.com/us/gpudownload/Pages/index.aspx

I would also re-set the page file. Turn of virtual memory; re-boot

Bring up an elevated admin cmd/DOS prompt -
START | type cmd.exe | RIGHT-click on cmd.exe above under "Programs" | "Run as Administrator | issue these commands 1 at a time; hit enter -

Code: 
[FONT=lucida console][B]cd \[/B][/FONT]
 
[FONT=lucida console][B]attrib pagefile.sys -h -s[/B][/FONT]
 
[FONT=lucida console][B]del pagefile.sys[/B][/FONT]

Turn page file back on - OS drive, system managed

Re-boot

See if BSODs persisit.

Regards. . .

jcgriff2

.



BUGCHECK SUMMARY
Code: 
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Wed Mar 10 20:16:49.230 2010 (GMT-5)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:36:18.181[/FONT]
[FONT=lucida console]BugCheck 7A, {fffff6fc4001b370, ffffffffc0000185, 90aa860, fffff8800366eb78}[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for mrxsmb10.sys[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for mrxsmb10.sys[/FONT]
[FONT=lucida console]Probably caused by : mrxsmb10.sys ( mrxsmb10+39b78 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x7a_c0000185[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[/FONT]
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Wed Mar 10 17:11:41.367 2010 (GMT-5)[/FONT]
[FONT=lucida console]System Uptime: 0 days 23:02:28.318[/FONT]
[FONT=lucida console]BugCheck 7A, {fffff6fc50010068, ffffffffc0000185, 44374820, fffff8a00200db16}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+34cde )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x7a_c0000185[/FONT]
[FONT=lucida console]PROCESS_NAME:  taskhost.exe[/FONT]
[FONT=lucida console]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[/FONT]
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Tue Mar  9 02:51:43.827 2010 (GMT-5)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:12:28.778[/FONT]
[FONT=lucida console]BugCheck 7A, {fffff6fc400099d0, ffffffffc0000185, 36d11860, fffff8800133a0dc}[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for win32k.sys[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for win32k.sys[/FONT]
[FONT=lucida console]Probably caused by : memory_corruption[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x7a_c0000185[/FONT]
[FONT=lucida console]PROCESS_NAME:  svchost.exe[/FONT]
[FONT=lucida console]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[/FONT]
[FONT=lucida console]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/FONT]
[FONT=lucida console]Debug session time: Tue Mar  9 01:38:24.759 2010 (GMT-5)[/FONT]
[FONT=lucida console]System Uptime: 1 days 11:43:34.265[/FONT]
[FONT=lucida console]BugCheck 7A, {fffff6fc5004f8b8, ffffffffc0000185, 3f3e1880, fffff8a009f17000}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+34cde )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x7a_c0000185[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-[/FONT]
[FONT=lucida console]by [COLOR=red]jcgriff2   [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=red]J. C. Griffith, Microsoft MVP[/COLOR] [/FONT]
 
[FONT=lucida console][URL]https://mvp.support.microsoft.com/profile/Griffith[/URL][/FONT]
[FONT=lucida console].[/FONT]
[FONT=lucida console]-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=[/FONT]
 
Last edited:

My Computer My Computer

At a glance

Windows 7 - Vista
OS
Windows 7 - Vista
THANK YOU! but i still have no idea why my restore points were deleted????
 

My Computer My Computer

At a glance

windows 7AMD Anthlon(tm) processor TF-20, ~1.6GHz2048MB RAMATI Radeon HD 3200 Graphics
Computer Manufacturer/Model Number
emachies/ emachines E627
OS
windows 7
CPU
AMD Anthlon(tm) processor TF-20, ~1.6GHz
Memory
2048MB RAM
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Case
laptop
System Restore is usually very reliable under both Vista & Windows 7. I have had the same happen and do not know why the restore points either get corrupted or.... just disappear.

Regards. . .

jcgriff2

.
 

My Computer My Computer

At a glance

Windows 7 - Vista
OS
Windows 7 - Vista
eeeehhhhhhhhhhhhhh

actualy it didn't work, but i did have a system default cd and that worked, but i thank you for you time anyway. thank you.
 

My Computer My Computer

At a glance

windows 7AMD Anthlon(tm) processor TF-20, ~1.6GHz2048MB RAMATI Radeon HD 3200 Graphics
Computer Manufacturer/Model Number
emachies/ emachines E627
OS
windows 7
CPU
AMD Anthlon(tm) processor TF-20, ~1.6GHz
Memory
2048MB RAM
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Case
laptop
Hi -

Thank you for posting back w/ outcome.

Glad you got it sorted out.

Regards. . .

jcgriff2

.
 

My Computer My Computer

At a glance

Windows 7 - Vista
OS
Windows 7 - Vista
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