Windows 7 - razer software crashes win7

BlkGT · 04-05-2010

Hi. Its my first time here. Ive had my system for 3 mos., no problems. playing a shooter game called a.v.a on IJJI.com. i installed the software for my new razer mouse, and after 5 mins of playing, bsod. i see threads for this problem for lots of different games, but the thing they seem to have in common is Windows 7. my friends use the same software in same game without issue, but i am the only one using win 7. everyone else has xp or vista. i zipped my latest minidump to upload here, so i will try it now.

notsograymatter · 04-05-2010

First of all, make sure that you have the latest drivers and firmware installed. Also, make sure that you're using the correct version (Windows 7 x86/x64). Here's the razer downloads directory.

Razer Support

For future technical support questions, you may want to update/revise your system specifications via your User CP. In many cases, this is the only way supporters can get the required information to diagnose your problem. Make sure to use the exact model numbers of all your hardware, the more detailed the better.

BlkGT · 04-05-2010

The mouse is a deathadder 3500. I have the right driver and firmware as confirmed by razer support staff. driver ver 3.0 and firmware 2.33. i updated it. i unplugged and replugged the mouse like it said. I am sorry for the sketchiness of my details. If more specific details are required i will provide as necessary.

BlkGT · 04-05-2010

Ok, I updated my system info to the best of my ability. Thanks for the HEADS up there notsogrey. I am going to try running the application in different resolutions. Also going to get a screenshot of the bsod itself. I have contacted razer support team and they usually respond within 24 hrs.

BlkGT · 04-06-2010

i really have done my best here to give as much info as i can. I will get more info if someone would tell me how to do that. Any ideas?

CarlTR6 · 04-06-2010

Hi BlkGT; read this thread and follow the links in it.

http://www.sevenforums.com/general-d...-ask-help.html

BlkGT · 04-06-2010

awesome thx

BlkGT · 04-06-2010

I followed the link to update my system info and i did so to the best of my ability. My experience with computers is ive owned and operated computers for 10 years, but i know nothing about drivers. Maybe this isnt normal, but i really dont. I added the minidump file i thought maybe it would explain something. Ive never had a computer blue screen on me before. I unplugged the razer mouse shut the computer down plugged in my logitech cheapie mouse again turn the computer on and i am able to play without uninstalling the razer software. I just cant play with the razer software running. i have the adjustable settings of the razer mouse on 1800 dpi and the highest tolling rate which is 1ms. i tried the standard tolling rate of 125hz as well it made no difference. bsod happens after 2-3 mins of gaming. I am sorry that i don't know what else to include here.
I appreciate any time anyone can spend helping me. Thx again carl.

BlkGT · 04-07-2010

heres the error code i think.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

zigzag3143 · 04-07-2010

Quote: Originally Posted by BlkGT

Hi. Its my first time here. Ive had my system for 3 mos., no problems. playing a shooter game called a.v.a on IJJI.com. i installed the software for my new razer mouse, and after 5 mins of playing, bsod. i see threads for this problem for lots of different games, but the thing they seem to have in common is Windows 7. my friends use the same software in same game without issue, but i am the only one using win 7. everyone else has xp or vista. i zipped my latest minidump to upload here, so i will try it now.

This crash was probably caused by your death adear mouse driver. I would remove the current driver and re-install a fresh copy.

I would also recommend a system file check
to do so type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

Let us know the results

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\040510-13587-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0284e000 PsLoadedModuleList = 0xfffff800`02a8be50
Debug session time: Mon Apr  5 06:42:58.770 2010 (GMT-4)
System Uptime: 0 days 0:16:42.784
Loading Kernel Symbols
...............................................................
................................................................
...........
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\drivers\danew.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for danew.sys
*** ERROR: Module load completed but symbols could not be loaded for danew.sys
Probably caused by : danew.sys ( danew+6da )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+6353952f037fdad0
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  AVA.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800028b7c2e to fffff800028bfed0

STACK_TEXT:  
fffff800`00ba1ec8 fffff800`028b7c2e : fffffa80`00000001 ffffffff`fff9e580 fffff800`00ba26d0 fffff800`028ece28 : nt!KeBugCheck
fffff800`00ba1ed0 fffff800`028e5bed : fffff800`02accc24 fffff800`02a05a3c fffff800`0284e000 fffff800`00ba2630 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`00ba1f00 fffff800`028ed250 : fffff800`02a0da88 fffff800`00ba1f78 fffff800`00ba2630 fffff800`0284e000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`00ba1f30 fffff800`028ee82e : fffff800`00ba2630 fffff800`00ba26d0 00000000`00000001 00000000`00000002 : nt!RtlDispatchException+0x410
fffff800`00ba2610 fffff800`0291c7c2 : fffffa80`05be4c00 00000000`00000000 00000000`ffffffff fffff880`04193f3d : nt!RtlRaiseStatus+0x4e
fffff800`00ba2bb0 fffff880`059fa6da : fffffa80`05bd78d0 fffff800`00000000 fffffa80`07180c50 fffff880`041bad00 : nt! ?? ::FNODOBFM::`string'+0xf63c
fffff800`00ba2c30 fffffa80`05bd78d0 : fffff800`00000000 fffffa80`07180c50 fffff880`041bad00 fffffa80`07180dc0 : danew+0x6da
fffff800`00ba2c38 fffff800`00000000 : fffffa80`07180c50 fffff880`041bad00 fffffa80`07180dc0 fffff880`041ba0d8 : 0xfffffa80`05bd78d0
fffff800`00ba2c40 fffffa80`07180c50 : fffff880`041bad00 fffffa80`07180dc0 fffff880`041ba0d8 fffffa80`06fd5ae0 : 0xfffff800`00000000
fffff800`00ba2c48 fffff880`041bad00 : fffffa80`07180dc0 fffff880`041ba0d8 fffffa80`06fd5ae0 fffff800`028c2516 : 0xfffffa80`07180c50
fffff800`00ba2c50 fffff880`04182300 : 00000000`000007ff 00000000`00000050 fffffa80`05bd7920 00000000`00000000 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x3c
fffff800`00ba2c90 fffffa80`07180a10 : fffffa80`07107df0 fffffa80`07de2a60 00000000`00000002 fffffa80`05be4c00 : usbehci!EHCI_sMode_PollEndpointSlot+0x388
fffff800`00ba2d20 fffffa80`07107df0 : fffffa80`07de2a60 00000000`00000002 fffffa80`05be4c00 fffffa80`06c97050 : 0xfffffa80`07180a10
fffff800`00ba2d28 fffffa80`07de2a60 : 00000000`00000002 fffffa80`05be4c00 fffffa80`06c97050 fffff880`041a05d9 : 0xfffffa80`07107df0
fffff800`00ba2d30 00000000`00000002 : fffffa80`05be4c00 fffffa80`06c97050 fffff880`041a05d9 fffffa80`06c97050 : 0xfffffa80`07de2a60
fffff800`00ba2d38 fffffa80`05be4c00 : fffffa80`06c97050 fffff880`041a05d9 fffffa80`06c97050 fffffa80`07e2a900 : 0x2
fffff800`00ba2d40 fffffa80`06c97050 : fffff880`041a05d9 fffffa80`06c97050 fffffa80`07e2a900 00000000`00000000 : 0xfffffa80`05be4c00
fffff800`00ba2d48 fffff880`041a05d9 : fffffa80`06c97050 fffffa80`07e2a900 00000000`00000000 00000000`00000000 : 0xfffffa80`06c97050
fffff800`00ba2d50 fffff880`041a0ab7 : fffffa80`05be4c02 fffffa80`06fd5ae0 00000000`ffffffff fffffa80`06c97ea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff800`00ba2e30 fffff880`0419e64f : fffffa80`06c97ea8 fffffa80`06c971a0 fffffa80`06c98040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff800`00ba2e90 fffff880`0418ff89 : fffffa80`06c97050 00000000`00000000 fffffa80`06c97e02 fffffa80`06c97ea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff800`00ba2ed0 fffff800`028cb5dc : fffff800`02a38e80 fffffa80`06c97ea8 fffffa80`06c97ec0 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00ba2f00 fffff800`028c6065 : 00000000`00000000 fffffa80`05c41060 00000000`00000000 fffff880`0418fdb0 : nt!KiRetireDpcList+0x1bc
fffff800`00ba2fb0 fffff800`028c5e7c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`09864be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_IP: 
danew+6da
fffff880`059fa6da ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  danew+6da

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: danew

IMAGE_NAME:  danew.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b6beb7d

FAILURE_BUCKET_ID:  X64_0x1E_danew+6da

BUCKET_ID:  X64_0x1E_danew+6da

Followup: MachineOwner
---------

Windows 7 - razer software crashes win7

razer software crashes win7 problems?