Windows 7 - Blue Screen - new eMachine Laptop

jennydouglas4 · 04-14-2010

Hello, I recently purchased this laptop (a couple of months ago) and I have to run it in safe mode now because get the blue screen after loggin in. So, after logging in, I would eventually be taken to the desktop then Windows shuts down on me and then it happened to me again before I switched to safemode. Attached, are the minidump files. Note: One recent change to the computer before this started happening is an install of Adobe Photoshop. This may be totally unrelated, but itn's the only change to the computer I can think of before noticing this issue.

Help would be very appreciated. I hope you have everything you need to help me.

Thanks!

usasma · 04-15-2010

3 different errors with 3 different causes. Not much to go on.

The first error blames NETIO.sys - a component of Windows networking.
I'd suggest going to this website: eMachines Support: Drivers and Downloads
Download the LAN and WiFi drivers for your system (be sure to select the appropriate version of Windows 7 just above the listing of drivers)
Then install the drivers and monitor for further BSOD's.

If the BSOD's continue, then I'd have to suspect your Norton/Symantec products. To rule this out, please do the following:

Quote:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

Please let us know how it works out for you.

Summary of the BSOD's:

Code:

  
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Apr 14 22:42:19.810 2010 (GMT-4)
System Uptime: 0 days 0:08:09.652
BugCheck 1E, {ffffffffc0000005, fffff880065f2680, 0, 0}
Probably caused by : NETIO.SYS ( NETIO!StreamUnpublishClassifyData+1e4 )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Apr 14 22:33:17.816 2010 (GMT-4)
System Uptime: 2 days 2:07:28.657
BugCheck A, {fffffa8008362010, 2, 1, fffff80002b3fa57}
Probably caused by : memory_corruption ( nt!MiReleaseConfirmedPageFileSpace+87 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  audiodg.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Apr  8 11:17:28.507 2010 (GMT-4)
System Uptime: 7 days 3:05:44.348
BugCheck 3B, {c0000005, fffff80002ad8244, fffff880082b1950, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+e9 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  taskeng.exe

Windows 7 - Blue Screen - new eMachine Laptop

Blue Screen - new eMachine Laptop problems?