BSOD Problems

T

tynnek

New member
Local time
12:59 PM
Messages
2
Hi Everybody,

I'm hoping somebody can help me with a BSOD problem I've had a couple times now. I have a Sony Vaio Laptop Model: VPCCW17FX. I got it from Best Buy preloaded with Windows 7 Home Premium. I only use it for simple web browsing, instant messaging, email, etc. Twice this month it has unexpectedly shut down while I was using it. At the time of each crash, I was only using Firefox, AIM and Word 2003.

I attached the dmp files from both occurrences. Below is the message I received from the most recent:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004D314E0
BCP2: FFFFF88004E11B90
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041710-24772-01.dmp
C:\Users\Kaye\AppData\Local\Temp\WER-48188-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Click to expand...
Thank you in advance!
 

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCCW17FX
OS
Windows 7 Home Premium
Re:

Also, I forgot to mention that I have already updated the graphics card drivers after the first crash. But I am still having the problem.

Thanks!
 

My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCCW17FX
OS
Windows 7 Home Premium
Code: 
STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+5e8b90
fffff880`04eabb90 4053            push    rbx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+5e8b90

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a6e492b

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
Uninstall your graphic card drivers download this Guru3D Driver Sweeper clean your left over files and download the latest drivers for your graphic card and install them.
 

My Computer

OS
Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
CPU
Intel Core 2 Quad Q6600 (G0 Kentsfield) LGA775 (FC-LGA6)
Motherboard
GIGABYTE GA-EP35C-DS3R (Rev. 2.1)
Memory
Corsair TW3X4G1333C9A 4GB PC-10600 (2x XMS3 2GB)
Graphics Card(s)
ASUS nVIDIA GeForce 560
Sound Card
RealTek ALC885/889A/890
Monitor(s) Displays
ChiMei CMV CT-730D 17inch (LCD Monitor)
Screen Resolution
1280-1024 60Hertz (Ture Colour 32bit)
Hard Drives
2x Barracuda 7200.10 SATA 3.0Gb/s 160-GB Hard Drive ST3160815AS (AHCI)
PSU
ANTEC 750w Earthwatts
Case
Thermaltake Shark (VA7000SWA ATX) Full Tower
Cooling
Front 120mm fan (1400 RPM) /Rear 120mm (1400 RPM) blue LED
Keyboard
Labtec Media Desktop Y-SAD65
Mouse
Razer DeathAdder 3G Infrared Sensor (1800DPI)
Internet Speed
Telstra BigPond Elite Liberty ADSL2+ 24Mbps/256kbps
Other Info
ASUS PCE-N13 802.11n Wireless LAN card
tynnek said:
Also, I forgot to mention that I have already updated the graphics card drivers after the first crash. But I am still having the problem.

Thanks!
Click to expand...
tynnek,
Re updating drivers - it is recommended that you visit the web site of the manufacturer of the hardware/program to get the latest drivers.
DON'T use Windows Update or the Update driver function of Device Manager.
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
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