BSOD Problem

Q

qetuo18

New member
Hi guys,

I'm hoping somebody can help me with a BSOD problem I've had a couple times now. I have a HP Laptop Model: DV71285Dx. I got it from a store with Windows Vista Home Premium but I upgrade it to windows 7 recently. I only use it for simple web browsing, instant messaging, email, etc. Twice this month it has unexpectedly shut down while I was using it. At the time of each crash, I was only using Firefox, AIMP2 or similar programs.

I attached the dmp files from both occurrences.
Please somebody help me!

thanks........
​
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7
OS
windows 7
CPU
Intel Core2Duo P8600 2,4Ghz
Motherboard
Intel
Memory
6 Gb
Graphics Card(s)
Nvidia Gforce 9600M GT
Sound Card
IDT High Definition Audio Codec
Code: 
STACK_COMMAND:  kb

FOLLOWUP_IP: 
netw5v64+aabbe
fffff880`03cecbbe 807f6400        cmp     byte ptr [rdi+64h],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  netw5v64+aabbe

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: netw5v64

IMAGE_NAME:  netw5v64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49cbab84

FAILURE_BUCKET_ID:  X64_0xD1_netw5v64+aabbe

BUCKET_ID:  X64_0xD1_netw5v64+aabbe

Followup: MachineOwner
---------
The file netw5v64.sys refers to the intel wireless adapters go to the Intel website and download the latest driver for your wireless adapter.

Code: 
STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+15110
fffff880`03a2e110 48895c2420      mov     qword ptr [rsp+20h],rbx

SYMBOL_NAME:  nvlddmkm+15110

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac791b5

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Uninstall your graphic card drivers and agian download the latest drivers and reinstall them.
 

My Computer

OS
Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
CPU
Intel Core 2 Quad Q6600 (G0 Kentsfield) LGA775 (FC-LGA6)
Motherboard
GIGABYTE GA-EP35C-DS3R (Rev. 2.1)
Memory
Corsair TW3X4G1333C9A 4GB PC-10600 (2x XMS3 2GB)
Graphics Card(s)
ASUS nVIDIA GeForce 560
Sound Card
RealTek ALC885/889A/890
Monitor(s) Displays
ChiMei CMV CT-730D 17inch (LCD Monitor)
Screen Resolution
1280-1024 60Hertz (Ture Colour 32bit)
Hard Drives
2x Barracuda 7200.10 SATA 3.0Gb/s 160-GB Hard Drive ST3160815AS (AHCI)
PSU
ANTEC 750w Earthwatts
Case
Thermaltake Shark (VA7000SWA ATX) Full Tower
Cooling
Front 120mm fan (1400 RPM) /Rear 120mm (1400 RPM) blue LED
Keyboard
Labtec Media Desktop Y-SAD65
Mouse
Razer DeathAdder 3G Infrared Sensor (1800DPI)
Internet Speed
Telstra BigPond Elite Liberty ADSL2+ 24Mbps/256kbps
Other Info
ASUS PCE-N13 802.11n Wireless LAN card
Hello quetuo,

1) Five of your bsods were caused by the address hal.dll+2477. Usually, a bad wireless driver will cause these, so update your wireless driver.

2) Tw0 of your bsods were caused by the address dgxkrnl.sys+5ccbc. You need to update your video driver.

3) The remaining one was caused directly by your wireless driver (netw5v64.sys), so update your wireless driver.

Since this is an HP, I would also suggest that you ensure the machine is properly ventilated so it stays cool. Keep the vents open and use an app like speedfan to monitor temps.
 

My Computer

Computer Manufacturer/Model Number
Too many to describe...
OS
Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
thank you guys, i´m updating my wireless and video drivers.......i´ll tell u if my problems disappear
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7
OS
windows 7
CPU
Intel Core2Duo P8600 2,4Ghz
Motherboard
Intel
Memory
6 Gb
Graphics Card(s)
Nvidia Gforce 9600M GT
Sound Card
IDT High Definition Audio Codec
Than you guys!!!

Problem resolved...........:D
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7
OS
windows 7
CPU
Intel Core2Duo P8600 2,4Ghz
Motherboard
Intel
Memory
6 Gb
Graphics Card(s)
Nvidia Gforce 9600M GT
Sound Card
IDT High Definition Audio Codec
Very good. Thanks for letting us know.
 

My Computer

Computer Manufacturer/Model Number
Home built
OS
Windows 7 Ultimate 32 bit
CPU
Intel(R) Pentium(R) 4 CPU 3.00GHz
Motherboard
ASUS P4P800-VM Motherboard Chipset: Intel 865G + ICH5
Memory
2.50 GB RAM
Graphics Card(s)
NVIDIA GeForce 7600 GS
Sound Card
SoundMax Integrated Digital Audio (Chip)
Monitor(s) Displays
ViewSonic VX 1962 wm
Screen Resolution
1680 X 1050
Hard Drives
Seagate Barracuda 7200.10 80 GB
ST380215A ATA Device 18.6 GB
Western Digital "My Book" external hard drive 750 GB
Cooling
Fan based
Keyboard
Microsoft Comfort Curve Keyboard 2000 v10 USB
Mouse
Logitec optic USB
Internet Speed
3.01 Mb/s download 0.64 Mb/s upload
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