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Windows 7 - BSOD is back...
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| 05-12-2010 | #1 |
| | BSOD is back... Guys Well my system remained stable for almost a month - then two BSOD in rapid succession tonight. I've attached the dump files if someone could take a look and provide some pointers? Here's my history: Minidump file analysis BSOD Diagnosis Interestingly this time after rebooting my Logitech diNovo bluetooth keyboard/mouse won't work at all...  Edit: keyboard was just up to its usual connectivity antics - not related to this I don't think.Thanks guys... Last edited by SenojNW; 06-02-2010 at 04:15 AM.. |
My System Specs |
| 05-12-2010 | #2 |
| | 
Quote: Originally Posted by SenojNW  Guys Well my system remained stable for almost a month - then two BSOD in rapid succession tonight. I've attached the dump files if someone could take a look and provide some pointers? Here's my history: Minidump file analysis BSOD Diagnosis Interestingly this time after rebooting my Logitech diNovo bluetooth keyboard/mouse won't work at all... Thanks guys... These were caused by portcls.sys which is win 7 sound driver. I would run a system file check to verify and repair these files. Type cmd in search>right click and run as admin>sfc /scannow Let us know the results as you may have to run it more than once. let us know if you need help Ken Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\New folder (4)\051210-18626-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`01804000 PsLoadedModuleList = 0xfffff800`01a41e50
Debug session time: Wed May 12 08:49:06.319 2010 (GMT-4)
System Uptime: 0 days 3:39:32.991
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff880038e80eb, fffff88009a11bc0, 0}
Probably caused by : portcls.sys ( portcls!xDispatchCreate+f7 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880038e80eb, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009a11bc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
portcls!xDispatchCreate+f7
fffff880`038e80eb ff5018 call qword ptr [rax+18h]
CONTEXT: fffff88009a11bc0 -- (.cxr 0xfffff88009a11bc0)
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800511eb78
rdx=fffffa8003b0cb98 rsi=fffffa8003b0cb90 rdi=fffffa8003aa2540
rip=fffff880038e80eb rsp=fffff88009a12590 rbp=fffffa8004d278d0
r8=fffffa8003b0cba0 r9=0000000000000000 r10=fffff800019ef7c0
r11=fffff88009a12520 r12=fffffa800511eb78 r13=0000000000000001
r14=0000000000000000 r15=fffffa8004d27780
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
portcls!xDispatchCreate+0xf7:
fffff880`038e80eb ff5018 call qword ptr [rax+18h] ds:002b:00000000`00000018=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: OUTLOOK.EXE
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880038e80eb
STACK_TEXT:
fffff880`09a12590 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : portcls!xDispatchCreate+0xf7
FOLLOWUP_IP:
portcls!xDispatchCreate+f7
fffff880`038e80eb ff5018 call qword ptr [rax+18h]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: portcls!xDispatchCreate+f7
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: portcls
IMAGE_NAME: portcls.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bcc03
STACK_COMMAND: .cxr 0xfffff88009a11bc0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_portcls!xDispatchCreate+f7
BUCKET_ID: X64_0x3B_portcls!xDispatchCreate+f7
Followup: MachineOwner
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| My System Specs |
| 05-12-2010 | #3 |
| | Just ran it - it didn't find any problems. Shall I run again? Sounds like I need a clean install... |
| My System Specs |
| . |
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| 05-12-2010 | #4 |
| | Try reinstalling Microsoft office, OUTLOOK.EXE looks to be the faulting program. |
| My System Specs |
| 06-01-2010 | #5 |
| | BSOD Diagnosis Could someone take a look at these dumps and let me know where they are pointing? Thanks |
| My System Specs |
| 06-02-2010 | #6 |
| | Thanks for moving this mods... sorry bout that. BTW - between my original post above and the post yesterday I have done a full clean install of Windows 7 and all programs etc. Attached is one from today with verifier running. Don't know what to try next... |
| My System Specs |
| 06-02-2010 | #7 |
| | BlueScreen View is pointing to 'ntoskrnl.exe' as causing the BSOD for 3 out of the 4 occasions since I did the clean install. Others were 1) 'cmudaxp.sys' (with 'ntoskrnl' at the same time) and 2) 'portcls.sys' No activity in particular seems to trigger this. Can I rule out hardware? As per earlier posts I have replaced my RAM and scanned hard drives. And seeing these are Windows drivers should I have all drivers selected in verifier? I followed the instructions on the forum and didn't select any Microsoft drivers. Last edited by SenojNW; 06-02-2010 at 03:14 AM.. Reason: various errors |
| My System Specs |
| 06-02-2010 | #8 |
| | I havent looked at your dumps but going by what you are saying. Portcls.sys and Cmudaxp.sys The first one is a windows audio driver and the second is a C-Media driver thats part of the Asus driver set. Update/ downdate/ reinstall all your sound drivers. If you have a separate sound card (in addition to your onboard sound), remove it, then check. |
| My System Specs |
| 06-02-2010 | #9 |
| | Thanks Bill What about all the reference to 'ntoskrnl.exe'? I actually have a HT Omega Claro sound card installed which would explain the C-Media driver as I have nothing Asus in this system. I'll update my system specs in my profile. I'll try reinstalling the drivers for the Claro before I remove it as I would dearly prefer to have that running rather than the sh*tty onboard sound seeing this is a HTPC... |
| My System Specs |
| 06-03-2010 | #10 |
| | bump... |
| My System Specs |
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BSOD is back... problems?
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