 |  |
| |
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows 7. The Windows 7 forum also covers news and updates and has an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.
Windows 7 - Win 7 random crash
| |
| 05-21-2010 | #1 |
| | Win 7 random crash Hi all i have a problem  i had old MB (MSI) and system randomly (1hour to weeek periode) crashed several times, no reason now i claimed new one from asus, system is good, but randomly (1 month maybe 2 is periode) is crashing too, hmm no big deal BUT i was rendering static image in 3ds MAX 2010 64 with engine Mental Ray (default), and it crashed, two times. wtf? temperatures are good, power is stable, system is up to date. here is dump, see att. hope somebody will help me   |
My System Specs |
| 05-21-2010 | #2 |
| | 
Quote: Originally Posted by domino3d  Hi all i have a problem i had old MB (MSI) and system randomly (1hour to weeek periode) crashed several times, no reason now i claimed new one from asus, system is good, but randomly (1 month maybe 2 is periode) is crashing too, hmm no big deal BUT i was rendering static image in 3ds MAX 2010 64 with engine Mental Ray (default), and it crashed, two times. wtf? temperatures are good, power is stable, system is up to date. here is dump, see att. hope somebody will help me The Dump file thinks it some hardware that has caused to crash. But we can stick with basics. I would recommend to Run Hard Drive Diagnostic and Memory Diagnostic Update the Following Driver Code: jraid.sys Mon Nov 26 08:46:32 2007 Code: Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Fri May 21 19:22:03.072 2010 (GMT+6) System Uptime: 0 days 8:19:15.992 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) BUGCHECK_STR: 0xD1 PROCESS_NAME: firefox.exe Captain |
| My System Specs |
| 05-21-2010 | #3 |
| | Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Code: Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_052110-20841-01.zip\052110-20841-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03051000 PsLoadedModuleList = 0xfffff800`0328ee50
Debug session time: Fri May 21 09:52:03.072 2010 (GMT-4)
System Uptime: 0 days 8:19:15.992
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {f10fffa, 2, 1, fffff8800283286b}
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : hardware ( mouhid!MouHid_ReadComplete+28f )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 000000000f10fffa, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8800283286b, address which referenced memory
Debugging Details:
------------------
WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032f90e0
000000000f10fffa
CURRENT_IRQL: 2
FAULTING_IP:
mouhid!MouHid_ReadComplete+28f
fffff880`0283286b 10741d39 adc byte ptr [rbp+rbx+39h],dh
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: firefox.exe
TRAP_FRAME: fffff80000ba27c0 -- (.trap 0xfffff80000ba27c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000110000 rbx=0000000000000000 rcx=fffffa8008a51d64
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800283286b rsp=fffff80000ba2950 rbp=0000000000000001
r8=000000000000ffff r9=0000000000000002 r10=0000000000000002
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
mouhid!MouHid_ReadComplete+0x28f:
fffff880`0283286b 10741d39 adc byte ptr [rbp+rbx+39h],dh ss:00000000`0000003a=??
Resetting default scope
MISALIGNED_IP:
mouhid!MouHid_ReadComplete+28f
fffff880`0283286b 10741d39 adc byte ptr [rbp+rbx+39h],dh
LAST_CONTROL_TRANSFER: from fffff800030c0b69 to fffff800030c1600
STACK_TEXT:
fffff800`00ba2678 fffff800`030c0b69 : 00000000`0000000a 00000000`0f10fffa 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`00ba2680 fffff800`030bf7e0 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffd0a2`7c3a7c18 : nt!KiBugCheckDispatch+0x69
fffff800`00ba27c0 fffff880`0283286b : 00000000`00000000 00000000`00000001 fffffa80`08a51960 fffffa80`08a51c20 : nt!KiPageFault+0x260
fffff800`00ba2950 fffff800`030c3c26 : fffffa80`08381293 fffff880`02817a33 fffffa80`00000000 00000000`00000000 : mouhid!MouHid_ReadComplete+0x28f
fffff800`00ba29d0 fffff880`02810acc : fffffa80`08a4ee10 fffffa80`08a4ee06 fffffa80`08a4bc00 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
fffff800`00ba2ab0 fffff880`02810d35 : fffffa80`08a4fb02 fffffa80`08a4fb00 fffffa80`08a4bcb0 00000000`00000008 : HIDCLASS!HidpDistributeInterruptReport+0x130
fffff800`00ba2b40 fffff800`030c3c26 : fffffa80`08333933 00000000`00000000 fffffa80`08a4bb01 fffffa80`08333740 : HIDCLASS!HidpInterruptReadComplete+0x235
fffff800`00ba2bd0 fffff880`040a05d9 : fffffa80`08288050 fffffa80`09dce400 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
fffff800`00ba2cb0 fffff880`040a0ab7 : fffffa80`09bde402 fffffa80`08333740 00000000`ffffffff fffffa80`08288ea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff800`00ba2d90 fffff880`0409e64f : fffffa80`08288ea8 fffffa80`082881a0 fffffa80`08289040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff800`00ba2df0 fffff880`0408ff89 : fffffa80`08288050 00000000`00000000 fffffa80`081e2702 fffffa80`08288ea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff800`00ba2e30 fffff880`0110898a : fffffa80`081e2000 fffffa80`08288ea8 fffffa80`081e2750 fffffa80`08288ec0 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00ba2e60 fffffa80`081e2000 : fffffa80`08288ea8 fffffa80`081e2750 fffffa80`08288ec0 fffffa80`00000002 : sptd+0x4398a
fffff800`00ba2e68 fffffa80`08288ea8 : fffffa80`081e2750 fffffa80`08288ec0 fffffa80`00000002 01caf8ec`cabb5507 : 0xfffffa80`081e2000
fffff800`00ba2e70 fffffa80`081e2750 : fffffa80`08288ec0 fffffa80`00000002 01caf8ec`cabb5507 00000000`73ad2450 : 0xfffffa80`08288ea8
fffff800`00ba2e78 fffffa80`08288ec0 : fffffa80`00000002 01caf8ec`cabb5507 00000000`73ad2450 00000000`00000022 : 0xfffffa80`081e2750
fffff800`00ba2e80 fffffa80`00000002 : 01caf8ec`cabb5507 00000000`73ad2450 00000000`00000022 00000000`00000000 : 0xfffffa80`08288ec0
fffff800`00ba2e88 01caf8ec`cabb5507 : 00000000`73ad2450 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffffa80`00000002
fffff800`00ba2e90 00000000`73ad2450 : 00000000`00000022 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1caf8ec`cabb5507
fffff800`00ba2e98 00000000`00000022 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`08288ec0 : 0x73ad2450
fffff800`00ba2ea0 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`08288ec0 fffffa80`08288ea8 : 0x22
STACK_COMMAND: kb
FOLLOWUP_IP:
mouhid!MouHid_ReadComplete+28f
fffff880`0283286b 10741d39 adc byte ptr [rbp+rbx+39h],dh
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: mouhid!MouHid_ReadComplete+28f
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: hardware
FAILURE_BUCKET_ID: X64_IP_MISALIGNED_mouhid.sys
BUCKET_ID: X64_IP_MISALIGNED_mouhid.sys
Followup: MachineOwner
--------- |
| My System Specs |
| . |
| |
| 05-21-2010 | #4 |
| | FAILURE_BUCKET_ID: X64_IP_MISALIGNED_mouhid.sys. Seems your USB mouse is causing the issue and may have happened while using firefox! Try uninstalling mouse from Device Manager and testing after this! |
| My System Specs |
| 05-22-2010 | #5 |
| | wow, thanks guys for fast reply, i will try it all and let you know the result tezlewis: mouse? are you sure ?  and what should i do without it ? its Laser mouse X7 from A4tech with standart driver |
| My System Specs |
| 05-25-2010 | #6 |
| |
Quote: Originally Posted by Jonathan_King Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%.... [/code]  |
| My System Specs |
| 05-25-2010 | #7 |
| |
Quote: Originally Posted by domino3d
Quote: Originally Posted by Jonathan_King Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%.... [/code] |
| My System Specs |
| 06-01-2010 | #8 |
| | unistalling helped thanks guys PS: i installed few new drivers (one, i didnt find newer then i had) something with disks |
| My System Specs |
| 06-07-2010 | #9 |
| | well, unistaling didnt helped, after some time, here comes same issue  any ideas? should i unistal that mouse? :/ |
| My System Specs |
| 06-07-2010 | #10 |
| | That would be the next step IMO ... try a different mouse... |
| My System Specs |
 |
Win 7 random crash problems?
| Thread Tools | |
| Similar Threads for: Win 7 random crash | ||||
| Thread | Forum | |||
| Random Crash | Crashes and Debugging | |||
| Random Crash | Crashes and Debugging | |||
| Random Crash when doing nothing in particular | Crashes and Debugging | |||
| Random Crash & Nothing Will Fix | Crashes and Debugging | |||
| very very random crash during random times... | Crashes and Debugging | |||
All times are GMT -5. The time now is 03:32 AM.
