BSOD Driver_IRQL_not_lless_or_equal

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kimgesch

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BSOD Driver_IRQL_not_less_or_equal

I have recently started receiving BSOD crashes for the driver issue listed above.

I've attached my dump files in a zip. Can anyone assist me with figuring this out?
 
Last edited:

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
7 memory dump files - all dated from today.
4 different STOP errors, blaming 7 different causes

Normally I'd say this was a hardware problem - but all 4 STOP errors seem to relate to driver issues.

And, the only non-Windows driver blamed is IDSvia64.sys - a component of your Norton/Symantec protection software. Please do the following:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
Click to expand...

Summary of the BSOD's:
Code: 
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 09:13:14.613 2010 (GMT-4)
System Uptime: 0 days 0:12:37.611
BugCheck D1, {fffff7ffe2ae2ac3, e, 8, fffff7ffe2ae2ac3}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 08:59:20.338 2010 (GMT-4)
System Uptime: 0 days 0:17:17.335
BugCheck BE, {fffff880042dd2c0, 800000007b044121, fffff88004a253d0, b}
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::Present+2290 )
BUGCHECK_STR:  0xBE
PROCESS_NAME:  Ribbons.scr
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 08:41:32.653 2010 (GMT-4)
System Uptime: 0 days 0:00:23.261
BugCheck A, {fffff47fffffffe0, 2, 1, fffff80002aafe7e}
Probably caused by : CLFS.SYS ( CLFS!CClfsLogFcbPhysical::MapCacheData+105 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 08:37:43.368 2010 (GMT-4)
System Uptime: 0 days 0:16:43.975
BugCheck A, {fffff47fffffffe0, 2, 1, fffff80002ae7e7e}
Probably caused by : memory_corruption ( nt!MiRemoveAnyPage+13e )
BUGCHECK_STR:  0xA
PROCESS_NAME:  dwm.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 08:20:03.272 2010 (GMT-4)
System Uptime: 0 days 0:04:57.270
BugCheck 50, {fffff901c1ffe894, 0, fffff96000085e87, 5}
Probably caused by : win32k.sys ( win32k!draw_clrt_nf_ntb_o_to_temp_start+7b )
BUGCHECK_STR:  0x50
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 08:14:19.498 2010 (GMT-4)
System Uptime: 0 days 0:02:33.495
BugCheck 50, {ffffffffffffff8c, 1, fffff80002c062df, 0}
Probably caused by : hardware ( nt!ExFreePool+961 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 08:11:01.044 2010 (GMT-4)
System Uptime: 0 days 9:55:00.042
BugCheck A, {fffff47fffffffe0, 2, 1, fffff80002ae9e7e}
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : [COLOR=Red]IDSvia64.sys[/COLOR] ( IDSvia64+2d642 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Thanks, I did the steps you recommended... but got another BSOD. here is the latest files from after I removed Norton.
 
Last edited:

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Sometimes there's multiple problems, and sometimes the memory dumps don't point to the proper things.
So we'll run these memory dumps to see what we get....

One of the errors points to ReadyBoost. Are you using a ReadyBoost flash drive in one of your USB ports?
Do you have any other devices plugged into the USB ports?

Beyond that, the problems seem to be hardware (the last 4 memory dump files had 3 different STOP errors and blamed 3 different causes). So, please run these free hardware tests:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Click to expand...

Summary of the BSOD's:
Code: 
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 15:19:59.236 2010 (GMT-4)
System Uptime: 0 days 0:00:37.859
BugCheck 1, {73a32dd9, 0, ffff, fffff880047c0ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  AvastSvc.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 15:18:14.221 2010 (GMT-4)
System Uptime: 0 days 0:01:01.829
BugCheck 1000007E, {ffffffffc000001d, fffff880018cf44c, fffff880035b67e8, fffff880035b6050}
Probably caused by : rdyboost.sys ( rdyboost!B_TREE<unsigned long,ST_STORE<SMD_TRAITS>::_ST_REGION_ENTRY,4096,NP_CONTEXT>::BTreeRedistribute+3c )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 15:16:28.266 2010 (GMT-4)
System Uptime: 0 days 0:01:34.264
BugCheck 1000007E, {ffffffffc0000005, fffff80002a6f98c, fffff88003392198, fffff88003391a00}
Probably caused by : ntkrnlmp.exe ( nt!EtwpFlushActiveBuffers+220 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 22 15:08:25.480 2010 (GMT-4)
System Uptime: 0 days 0:23:55.478
BugCheck A, {fffff47fffffffe0, 2, 1, fffff80002a9ce7e}
Probably caused by : memory_corruption ( nt!MiRemoveAnyPage+13e )
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Thanks again,

I ran the Hitachi DFT and received the disposition code 0x00. I still have to run the memory diagnostics. As far as the online scan, my USB wireless adapter is no longer being recognized, even though its showing in the device manager.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I tried to get the dump files, however when I reboot, windows automatically goes into Start-up Repair (even in safe mode) then it goes to a BSOD again. The latest one said Interrupt_Exception_not_handled. I was able to run the memory test mentioned, and it said 419 under errors. Am I safe to assume the memory is causing this?
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Yep, follow the instructions here to figure out which sticks are bad and which are good (start with Step 7): Memory Diagnostics
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Thanks again!

It looks like one of the memory sockets is bad on the mobo.


it still won't boot though, it goes into start-up repair and then can't complete. After that it just asks to shut down the PC.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
kimgesch said:
I tried to get the dump files, however when I reboot, windows automatically goes into Start-up Repair (even in safe mode) then it goes to a BSOD again. The latest one said Interrupt_Exception_not_handled. I was able to run the memory test mentioned, and it said 419 under errors. Am I safe to assume the memory is causing this?
Click to expand...

First try a safe boot (F8)

I dont know where those errors were generated but I do suspect you have some problem. Is it memory? not sure
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Safe mode does the same thing. Is there a way to turn it off?
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
kimgesch said:
Safe mode does the same thing. Is there a way to turn it off?
Click to expand...


Turn it off? the repair? you are in a situation where you have exhausted almost all your options you need to boot from something DVD, usb, so that you can fis the problem

If it is a desktop , try removing all un nec hardware. leave only the keyboard, mouse, monitor. take out all the ram but one stick.

try it again


Ken
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Retried that, pulled everything but one memory stick. How would I boot from the ROM?
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
I pulled the HD and put it into an external case. I've attached the boot error files. Any help is greatly appreciated.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
kimgesch said:
Retried that, pulled everything but one memory stick. How would I boot from the ROM?
Click to expand...


You cant boot from ROM.

If you disconnect the HD (desktops only) can you boot from the dvd?
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
If there's a bad problem with the slots on the mobo - then you'll continue to have problems until you replace the mobo. Try running the system without any memory in the bad slot and see if that helps.
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
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