Windows 7 - Blue Screen of Death (BSOD) Posting Instructions

jcgriff2 · 07-11-2010

BSOD - Posting Instructions

For help with Windows 7 BSODs, follow these steps, create a new thread in the Crashes and Debugging forum, and add your dump files zip as an attachment.

If you have already made a thread, please go back to your original thread and post a new post in your original thread with the zip file/s.

Please do not make a new thread if you already have made one on this subject. Please post in your existing thread.

1. Download the BSOD Dump & System File Collection app (EXE file) - save it to your DOCUMENTS folder.
NOTE: In order for this app to work, your dump files need to be set to be saved at their default C:\Windows\MEMORY.DMP or C:\Windows\Minidump location.

v3.03

2. RIGHT-click on the EXE file icon, select "Run as Administrator"

Note

The EXE file must "Run as Administrator" as it needs elevated permission to access system folders

Information

- The small cmd/DOS screen will appear with status information
- Other windows will open & close
- The app may need up to 10 minutes to run - PLEASE be patient !

- OUTPUT = a new folder found in Documents named Windows_NT6_BSOD_jcgriff2

3. Run a System Health Report -
START | type perfmon /report - a viewer will appear | Click on "File" and "Save As" an HTML file (default file extension)

4. Windows Explorer will open to your Documents folder. Zip up the entire Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file and attach the zip file to your post.

Warning

Please do not modify the files in the Windows_NT6_BSOD_jcgriff2 folder

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5. Include basic system spec information in your initial post:

Code:

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
- the original installed OS on the system?
- an OEM or full retail version?
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer
 
- What is the age of system (hardware)?
- What is the age of OS installation (have you re-installed the OS?)

Jonathan_King · 07-13-2010

Please do not post your results in this thread. Each person need to start his own thread. If you have already made a thread on the BSOD problem, go back to that thread and re-post in it. Please don't make duplicate threads. Here is a link to start a thread in the Crashes section: http://www.sevenforums.com/newthread...newthread&f=38

Note

If you've already started a thread without the dump files when you made the thread, go back and add the dump files as a zip attachment to a new post. Please don't make a duplicate thread (one without the dump files, and then one with the dump files. Thanks.

Windows 7 - Blue Screen of Death (BSOD) Posting Instructions

Blue Screen of Death (BSOD) Posting Instructions problems?