Desktop Background will not display pictures


  1. benthebiker6884
    Posts : 2
    windows 7 64 bit
       New #1

    Desktop Background will not display pictures


    During a recent Printer Driver update I lost the ability to customize the Desktop Background.

    I am running Windows 7 Professional on a 64 bit machine

    When i right click and select Personalize i am brought to the standard page where i select Desktop Background. In that page i can hit the drop down box and select "solid colors" and i can change from black to whatever solid color i want.

    However if i attempt to select an image, whether it be a windows image or a personal picture image i select the image and click save changes and nothing updates on the desktop. I can also double click on saved Themes and nothing updates on the desktop.

    I have run Maleware scans and actually removed a control panel Hijack, see below:

    Malewarebytes log:
    Registry Values Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPan el (Hijack.ControlPanelStyle) -> Value: ForceClassicControlPanel -> Quarantined and deleted successfully.

    even with removing this and browsing through the registry i cannot display pictures. I cannot determine what the 3rd party printing company did when they uploaded the drivers, i have since uninstalled these drivers and pictures still wont display.

    Opening a picture and right clicking on it to select "set as desktop background" i get an error message that says: "this image cant be set as wallpaper. An internal error occured."

    Im not much of a computer guru so if anyone has any ideas let me know in a detailed but simple description. Thanks everyone!
    Last edited by benthebiker6884; 10 Jun 2011 at 10:37. Reason: addition to problem
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  3. Wallonn7
    Posts : 878
    Windows 7 Ultimate x64 SP1
       New #2

    Hi benthebiker6884 and welcome to SF! :)
    Have you reboot the system when prompt to? Run a full scan again to be sure. If it still does not work, restore the system at the point immediately prior to infection.
    Let us know the results.
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  4. pravinb89
    Posts : 6
    Windows 7 Home basic x86
       New #3

    Hi Ben,

    Look for the monitor driver. May be that got hanged during some installations.
    If your internal monitor memory is low then u can't load any theme or customize with any pics.
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  6. benthebiker6884
    Posts : 2
    windows 7 64 bit
    Thread Starter
       New #4

    Ran full scan, no progress there. Unfortunatly I cannot run system restore at this point. This desktop was updated over 4 months ago and system restore was not enabled at the time.

    I will look for the monitor driver. Where can I access the monitor memory to see its status?
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  7. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #5

    benthebiker6884 said:
    Ran full scan, no progress there. Unfortunatly I cannot run system restore at this point. This desktop was updated over 4 months ago and system restore was not enabled at the time.

    I will look for the monitor driver. Where can I access the monitor memory to see its status?
    I would run this SFC /SCANNOW Command - System File Checker

    To see if it finds and fixes any corrupt files from the install/uninstall that you did.
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