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Windows 7: Desktop Background will not display pictures


10 Jun 2011   #1

windows 7 64 bit
 
 
Desktop Background will not display pictures

During a recent Printer Driver update I lost the ability to customize the Desktop Background.

I am running Windows 7 Professional on a 64 bit machine

When i right click and select Personalize i am brought to the standard page where i select Desktop Background. In that page i can hit the drop down box and select "solid colors" and i can change from black to whatever solid color i want.

However if i attempt to select an image, whether it be a windows image or a personal picture image i select the image and click save changes and nothing updates on the desktop. I can also double click on saved Themes and nothing updates on the desktop.

I have run Maleware scans and actually removed a control panel Hijack, see below:

Malewarebytes log:
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPan el (Hijack.ControlPanelStyle) -> Value: ForceClassicControlPanel -> Quarantined and deleted successfully.

even with removing this and browsing through the registry i cannot display pictures. I cannot determine what the 3rd party printing company did when they uploaded the drivers, i have since uninstalled these drivers and pictures still wont display.

Opening a picture and right clicking on it to select "set as desktop background" i get an error message that says: "this image cant be set as wallpaper. An internal error occured."

Im not much of a computer guru so if anyone has any ideas let me know in a detailed but simple description. Thanks everyone!


My System SpecsSystem Spec
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10 Jun 2011   #2

Windows 7 Ultimate x64 SP1
 
 

Hi benthebiker6884 and welcome to SF!
Have you reboot the system when prompt to? Run a full scan again to be sure. If it still does not work, restore the system at the point immediately prior to infection.
Let us know the results.
My System SpecsSystem Spec
13 Jun 2011   #3

Windows 7 Home basic x86
 
 

Hi Ben,

Look for the monitor driver. May be that got hanged during some installations.
If your internal monitor memory is low then u can't load any theme or customize with any pics.
My System SpecsSystem Spec
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13 Jun 2011   #4

windows 7 64 bit
 
 

Ran full scan, no progress there. Unfortunatly I cannot run system restore at this point. This desktop was updated over 4 months ago and system restore was not enabled at the time.

I will look for the monitor driver. Where can I access the monitor memory to see its status?
My System SpecsSystem Spec
13 Jun 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Quote   Quote: Originally Posted by benthebiker6884 View Post
Ran full scan, no progress there. Unfortunatly I cannot run system restore at this point. This desktop was updated over 4 months ago and system restore was not enabled at the time.

I will look for the monitor driver. Where can I access the monitor memory to see its status?
I would run this SFC /SCANNOW Command - System File Checker

To see if it finds and fixes any corrupt files from the install/uninstall that you did.
My System SpecsSystem Spec
Reply

 Desktop Background will not display pictures




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