Offer Remote Assistance

I have a windows 7 home premium and am trying to do remote assistance to a windows Vista home premium using microsofts remote access. It just wont go. Is there a trick to this or something? I can use the remote access when accessing another windows 7 no problem, but the Vista I cant.. Any help...

Hey guys, First of all a quick Hello to you as I am new to the forum! :) I have a question and hoping someone can help me. I am trying to set up a support system for a company where they have PC's on a local network behind the a router that is connected to the internet. What they would...

Hi I know there are other products out there, like vnc, ultravnc, teamviewer etc etc, but really nothing beats the sheer speed of remote desktop, it's like sitting in front of the actual computer. I also know about Remote Assistance built into Windows 7. I would like to use remote desktop...

Hi all, I want to remote assistant into my mother computer which is freezing. The debate is should she upgrade to Seven (i can get a student copy for her) or buy a new computer. I just want to look at the event viewer and run the virus scan properly. I am a little unsure how to do it? Both...

Hi there, I'm trying to take control of my user's machine with the built in Remote Assistance - Easy connect. I need to do it through easyconnect as the user is my 73 years old mum. We both use seven as OS, we both have a very fast ADLS internet connection (10mb as an average result on both...