Thanks, Brink, I learned a lot, but I don't see how any of this is helping me solve the problem at hand.
The MS hotfix link took me a MS page that offered me a jump list program update by way of a link. When I clicked on the link from the MS page, I got a page that said, "We are sorry, the page you requested cannot be found." I tried searching for anything on the MS site that had anything to do with jump lists, but I did not find anything relevant.
I have recent programs turned on, but I am not trying to pin programs; I'm trying to pin folders.
I haven't tried the backup and restore process, yet. I did open the CustomDestinations folder, and I can see several files in it, the files having dates that go back to when I built this computer. I don't know what I can do with them, apart from backing up and restoring them.