Windows 7: Upgrade from Windows 7 Basic to Windows 7 Premium

April lynn · 03 Nov 2012

I bought my mother a new netbook that only had Windows 7 starter on it. We upgraded to Windows 7 Home Premium using the extra Key on the bottom of my own laptop. The upgrade was verified as genuine and said that the computer would have all the benefits of Windows 7 Premium, but now we can not customize her background. We can not choose any background or apply themes. The key code was for my 64bit HP laptop computer and we used the code on a 32 bit Acer netbook. Would this have an affect on how it runs? Regardless of that, how do i fix this issue?

Golden · 04 Nov 2012

Please do this for the netbook:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden

April lynn · 04 Nov 2012

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M2J24-DRJQ3-C3J9F
Windows Product Key Hash: SN5NjgRIR+u7Apm62fIPbful8EU=
Windows Product ID: 00359-OEM-9823427-55650
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {02C82A98-5587-4DF9-8EAA-146F8412C66B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{02C82A98-5587-4DF9-8EAA-146F8412C66B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C3J9F</PKey><PID>00359-OEM-9823427-55650</PID><PIDType>8</PIDType><SID>S-1-5-21-2945070106-3023466805-849771138</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOD270</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="7"/><Date>20120112000000.000000+000</Date></BIOS><HWID>AB7E0700018400EA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-234-255650-02-4105-7601.0000-3082012
Installation ID: 018394273603746690260161498991973902976461933715617643
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: C3J9F
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 04/11/2012 1:06:09 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:10:2012 17:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: KgAAAAAAAQABAAEAAAABAAAAAgABAAEAnJ9g51iTTEX618Ty3ih22QQa
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
WDAT INSYDE H2O BIOS
WDRT ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
MSDM ACRSYS ACRPRDCT
FPDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT

Golden · 04 Nov 2012

Quote: Originally Posted by April lynn

upgraded to Windows 7 Home Premium using the extra Key on the bottom of my own laptop.

Hi,

Wat do you mean by extra key on the bottom of the laptop - are you saying your laptop had 2 x COA stickers on the laptop?

You cannot use the COA key from one laptop, to activate an upgrade on another laptop - each OEM installation has a unique COA sticker and product key specific to it.

Regards,
Golden

Windows 7: Upgrade from Windows 7 Basic to Windows 7 Premium

Upgrade from Windows 7 Basic to Windows 7 Premium problems?