Thanks - now we are getting somewhere! Model 560/64bit
Why does it take you nearly 12hrs to log back on here? Can't be in much of a hurry to fix problem
You realise you MUST download only
the 64bit printer/scanner drivers - 32bit will NOT work!
Did you make sure?
Reason is, Windows 7 would probably have a built in 64bit driver ready to detect your printer - which is why printer only works at the moment! Did you check all drivers are loaded ok in 'Device Manager'
as asked? Which program did you use to try to start the twain/scan driver?
If you bought all these items from Dell - do they not offer any support to get you going?
Getting a twain driver going, can be as easy as selecting the right one
in a drop-down menu in (say) Photoshop! (as long as correct driver has been loaded correctly)