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Windows 7: Sony and its non existent dvd drivers

26 Aug 2010   #1
vb286

Windows 7 Home Premium 64bit
 
 
Sony and its non existent dvd drivers

HI im new to this forums but surely not to forums itself.

i'll get straight to the issue at hand. my Win 7 sony vaio model VGNNW240F seems to not want to recognize DVDs but CDs. i recently also called the tech support who for some reason deleted my upper value in the registry on my dvd drive. i have no clue what it is and has no clue how to get my DVD writer back to full functionality. until then i only can burn and read CDs which is hurting biz.


My System SpecsSystem Spec
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26 Aug 2010   #2
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

I'd recommend installing the latest firmware (see attached) and then the latest s/w driver for your optical drive.
Sony eSupport - VGN-NW240F - Software Updates & Drivers


Attached Thumbnails
-firmware.jpg  
My System SpecsSystem Spec
26 Aug 2010   #3
vb286

Windows 7 Home Premium 64bit
 
 

thank you but now the issue comes that all three(since i dont know the type of optical drive) dont work i either get not found correctly or target is not found. and all i see in the device manager is CD-ROM i mean im pulling hair out.
My System SpecsSystem Spec
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26 Aug 2010   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums vb286. Try the fix it solution found here. The proper method to do what the support tried to do.

Your CD or DVD drive cannot read or write media

A Guy
My System SpecsSystem Spec
26 Aug 2010   #5
vb286

Windows 7 Home Premium 64bit
 
 

uhhh nope didnt fix it says my dvd isnt a dvd if that makes sense.
My System SpecsSystem Spec
26 Aug 2010   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Dual drives use 2 optical pickups, one for DVDs and one for CDs, it's possible the DVD pickup is bad. Is the PC under warranty? A Guy
My System SpecsSystem Spec
26 Aug 2010   #7
vb286

Windows 7 Home Premium 64bit
 
 

yes but sony doesnt have a dealer near me would going to best buy work? sorry but online replacement parts aren't an option i checked
My System SpecsSystem Spec
26 Aug 2010   #8
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I'd try to find a Sony authorized servicer in your area. Perhaps start with support online and see if you can't find an authorized servicer in your area.

Sony eSupport - Electronics - Contact Support

A Guy
My System SpecsSystem Spec
27 Aug 2010   #9
vb286

Windows 7 Home Premium 64bit
 
 

i will try ty for the support, A Guy.
My System SpecsSystem Spec
27 Aug 2010   #10
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

You're welcome, let us know how you make out. A Guy
My System SpecsSystem Spec
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 Sony and its non existent dvd drivers




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