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Windows 7: hp scanner problems

09 Sep 2010   #1

windows 7 home prem x64
 
 
hp scanner problems

hi all, I have an hp psc 2355 printer and I'm running on windows 7 home prem x 64, I wonder if anyone can help me resolve the scanner driver problems, the printer works fine but no matter what I do i cannot get the scanner to work, this is a new computer, my previous (now dead) computer ran on XP and the everything worked fine, thanking you all in anticipation. now sorted see bottom reply

Alec

My System SpecsSystem Spec
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09 Sep 2010   #2

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi pajnut, Welcome to the forums , here is a link to the drivers Software & Driver Downloads HP PSC 2355 All-in-One Printer - HP Customer Care (United States - English) be sure to install the update patch and follow all instructions
My System SpecsSystem Spec
09 Sep 2010   #3

windows 7 home prem x64
 
 

hi pebbly, thanks for the welcome, I have downloaded the patch, I ran the 'scan diagnostics utility' (via win vista) and that tells me the problem I have is with the 'solution centre' and hp imaging device,( the driver is ok), both have not loaded. I downloaded the full feature under the vista because it did'nt give me that option under win 7, I am so close to resolving this but am unsure how to get the solution centre and the hp imaging device, any suggestions, once again many thanks

Alec
My System SpecsSystem Spec
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09 Sep 2010   #4

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by pajnut View Post
hi pebbly, thanks for the welcome, I have downloaded the patch, I ran the 'scan diagnostics utility' (via win vista) and that tells me the problem I have is with the 'solution centre' and hp imaging device,( the driver is ok), both have not loaded. I downloaded the full feature under the vista because it did'nt give me that option under win 7, I am so close to resolving this but am unsure how to get the solution centre and the hp imaging device, any suggestions, once again many thanks

Alec
now you are so close, did you install in compatibility mode Compatibility Mode also have a look at this Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec
09 Sep 2010   #5
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Another thing to do after you put something in to be scanned, is open Devices and Printers, hover over the printer that's checked, then at the top, click on 'start scanner'.
My System SpecsSystem Spec
10 Sep 2010   #6

windows 7 home prem x64
 
 

hi pebbly, tried the compatability mode, no joy, hi Jacee, tried you suggestion but there was no 'start scanner' option, I can't seem to download the 'full feature' program, that is the problem according to the 'scan diagnostics utility and I can't find it on the hp website, its looking like a flatbed scanner cos hp are no help at all, thanks for all your help

Alec
My System SpecsSystem Spec
10 Sep 2010   #7

windows 7 home prem x64
 
 

hi pebbly/Jacee, guess what, don't know what I did but I have found a way to use the scanner, I just right clicked on the printer in 'printers and devices' and clicked 'scan' (well done Jacee)and hey presto it scanned, it was scanning in 'bitmap' and windows did'nt recognise the program that made it so I used 'jpeg' and all is well, what a happy bunny I am, many thanks for your help

Alec
My System SpecsSystem Spec
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 hp scanner problems




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