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Windows 7: HP MFP CM1312nfi


18 Oct 2010   #1

Windows 7 home 32
 
 
HP MFP CM1312nfi

Folks...not sure this is in the right area...but had to give it shot.

End user running:
Windows 7 Home 64bit
HP MFP CM1312nfi

We can't get the scanner to work from the printer to the computer. The scanner works fine from the computer to the scanner but not the other way around.

Tried the following:
1. Uninstall and clean install of HP software
2. Compatibility mode Vista SP2

Any ideas...I have been searching all evening and no luck to date.

Thanks
SGM

My System SpecsSystem Spec
.

18 Oct 2010   #2

Windows 8.1 Pro
 
 

Have you looked for "Windows 7" drivers?

Can you tell us what a HP MFP CM1312nfi is? I can "guess" scanner but
My System SpecsSystem Spec
18 Oct 2010   #3

Windows 7 home 32
 
 
HP

HP Windows 7 Driver. Tried both 64 and 32 bit.

The device is a printer/scanner/fax/copier.
My System SpecsSystem Spec
.


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 HP MFP CM1312nfi




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