Windows 7: Intel Chipset driver error

inspector · 21 Oct 2010

Hello,

I just put my new build together and im installing drivers, i inserted the msi disk and clicked on the chipset driver. after going thought a few screens the screen turned black and the bluescreen popped up. I tried again but by downloading the driver from the website and still the same thing happened.

Error log:

Quote:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800FF33C4B
BCP3: FFFFF88005DF3D88
BCP4: FFFFF88005DF35F0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102110-20703-01.dmp
C:\Users\Inspector\AppData\Local\Temp\WER-31312-0.sysdata.xml

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kword88 · 21 Oct 2010

have you checked the MSI website for updated drivers and BIOS?
are you using RAID?

did you try the automated driver update tool on intel's website?

did you run windows update?

try the install from safe mode?

Hopalong X · 21 Oct 2010

I would post in the Crashes and Debugging section.
Also the below link will tell you how to get the files the specialists will need to assess.
Mike

http://www.sevenforums.com/crashes-d...tructions.html

inspector · 21 Oct 2010

Quote: Originally Posted by kword88

have you checked the MSI website for updated drivers and BIOS?
are you using RAID?

did you try the automated driver update tool on intel's website?

did you run windows update?

try the install from safe mode?

Yes
no
nope but will try it tomorrow
yes
nope

Quote: Originally Posted by Hopalong X

I would post in the Crashes and Debugging section.
Also the below link will tell you how to get the files the specialists will need to assess.
Mike

http://www.sevenforums.com/crashes-d...tructions.html

oh, sorry if this is in the wrong section. Please move if needed and i will update the 1st post tomorrow with the request from that link.

Thanks

inspector · 22 Oct 2010

Alright i did the BSOD stuff in that post.

erica647 · 22 Oct 2010

Your bugchecks seem to be pointing to nvlddmkm.sys which I assume is an nvidia driver. For your intel chipset drivers, please be sure you get the correct one for your system setup (ie motherboard, system/make and model, etc.) For the nvidia drivers, please get the latest for your specific card from the Nvidia website. It's a good rule of thumb imo to always get the drivers from the vendor website and not from some driver (one-size-fits-all) site.

inspector · 22 Oct 2010

I have the msi bigbang xpower motherboard. The drivers came with the mobo and i also tried the one from MSI's website. i still get the BSOD

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