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Windows 7: BSOD When (un)installing ATI Graphics Driver

04 Dec 2010   #1
ericweb2

Win 8.1
 
 
BSOD When (un)installing ATI Graphics Driver

Ok. I'm trying to upgrade my ATI Catalyst Driver to the latest version. When I try to do so, the installer causes a BSOD when on "Detecting Graphics Hardware...". The code is 0x0000001E, with no driver stated.

I've also tried to uninstall the graphics driver through the Add/Remove Programs and get the same BSOD.

My graphics card is the ATI Mobility Radeon HD5450.

What should I do?


My System SpecsSystem Spec
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04 Dec 2010   #2
1Bowtie

Windows 7 Home Premium 64 bit
 
 

If your sure you have the right driver for your card, install it right over the top of the old driver
My System SpecsSystem Spec
04 Dec 2010   #3
ericweb2

Win 8.1
 
 

That's exactly what I'm trying to do, but it BSODs during the install.
My System SpecsSystem Spec
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04 Dec 2010   #4
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

The driver from Dell or AMD? With the laptop listed in your specs and the card being switchable with the integrated Intel graphics I doubt that the driver from AMD would even work with it, that and reference video drivers (AMD, Intel or Nvidia) are hit and miss at the best of times on laptops.

Edit: Forget the above with regards to it being switchable, that 720QM doesn't have integrated graphics. That said unless you're up to modding the INF so it will install properly (and whatever Dell may have added/modded to it with regards to the display and any power options/settings). stick with the Dell driver.
My System SpecsSystem Spec
04 Dec 2010   #5
ericweb2

Win 8.1
 
 

These are drivers directly from ATI/AMD, but are classified as working with the hardware. I've also tried Dell drivers and got the same BSOD.
My System SpecsSystem Spec
04 Dec 2010   #6
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

In theory yes the AMD driver should work, but it also has this to say in the release notes,

Quote:
AMD Mobility Product Family Compatibility

AMD Catalyst™ Mobility is a notebook reference graphics driver with limited support for system vendor specific features. When used with Windows Vista or Windows 7, users may have unwanted experiences.

The Installation Verification Software will prevent driver download on certain notebook products. This is to protect against the installing of drivers that may disable features or functionality provided by the system manufacturer. If unwanted experiences occur using AMD Catalyst™ Mobility, it is recommended to revert back to the driver provided by your system vendor for your specific platform. Please contact your system vendor for the most recent drivers for your notebook.
If even the Dell driver is causing it, I would start with doing a system restore to before you uninstalled the driver the first time. If that solves the BSOD problem then leave well enough alone or only get an updated driver from Dell. If it doesn't fix it I would then contact Dell and see what they have to say.
My System SpecsSystem Spec
04 Dec 2010   #7
ericweb2

Win 8.1
 
 

I was never able to uninstall the driver. Attempting to run the uninstaller from Add/Remove Programs caused the BSOD.
My System SpecsSystem Spec
04 Dec 2010   #8
yowanvista

Windows 10 Pro x64
 
 

Quote   Quote: Originally Posted by ericweb2 View Post
I was never able to uninstall the driver. Attempting to run the uninstaller from Add/Remove Programs caused the BSOD.
Then use driver sweeper to remove the driver
Guru3D - Driver Sweeper
My System SpecsSystem Spec
04 Dec 2010   #9
erica647

windows 7 Ultimate x64
 
 

If you can't even get the system to start, you might want to try booting to safe mode.
My System SpecsSystem Spec
04 Dec 2010   #10
ericweb2

Win 8.1
 
 

Ok. I've successfully uninstalled them. But, trying to install the drivers still gives me the BSOD.
My System SpecsSystem Spec
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 BSOD When (un)installing ATI Graphics Driver




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