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Windows 7: Alienware M9700 problems..

10 Dec 2010   #1

Windows 7 Ultimate x64
 
 
Alienware M9700 problems..

Hey whats up everyone? Been around here before, just not signed up.

I have an Alienware M9700. I just upgraded to Windows 7 last night and I can't get all the drivers for this machiene. My prior OS was Vista 32 bit, and I had the same troubles, but I did manage to find everything.. I just don't remember what they were.

I don't have wireless internet. I think it is an Airgo adapter, I am not certain. I can't find anything on it.

What is PCI Modem? In my Device Manager it has an explination mark next to it. any help is needed, thanks.

My System SpecsSystem Spec
.

10 Dec 2010   #2

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Welcome to SF.

Since your computer was purchased prior to September 2009, you will need to go to the following site for drivers:

Alienware : The Ultimate Gaming Machine

If this computer was released in 2006 (not sure of this), you might have problems with Win 7.

A PCI modem is an internal modem, fitting in the PCI slot.
My System SpecsSystem Spec
11 Dec 2010   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Lemur View Post
Welcome to SF.

Since your computer was purchased prior to September 2009, you will need to go to the following site for drivers:

Alienware : The Ultimate Gaming Machine

If this computer was released in 2006 (not sure of this), you might have problems with Win 7.

A PCI modem is an internal modem, fitting in the PCI slot.
Yeah I figured out the PCI thing.. but anyone with the M9700, what wireless adapter do you have? I have everything else, I don't remember what adapter I had, to get the driver for it.
My System SpecsSystem Spec
.


11 Dec 2010   #4

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Educated guess:

Realtek RTL8185
My System SpecsSystem Spec
11 Dec 2010   #5

Windows 7 Ultimate x64
 
 

is there a listing for wireless adapter in the device manager, but no driver for it?
If so, we may be able to figure out the vendor for it...

when was the machine bought? Does it have a dell service tag to it?

Do you have a restore/drivers disc for the machine?
My System SpecsSystem Spec
11 Dec 2010   #6

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Ageeb, good idea on the device manager info.

This computer was made around 2006. Dell was not involved with this model.

Take care.
My System SpecsSystem Spec
15 Dec 2010   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Ageeb View Post
is there a listing for wireless adapter in the device manager, but no driver for it?
If so, we may be able to figure out the vendor for it...

when was the machine bought? Does it have a dell service tag to it?

Do you have a restore/drivers disc for the machine?

Yeah the listing for the wireless Adapter is actually my ethernet cable. I uninstalled it and tried to put other drivers in but it wouldn't let me.

It was bought around 2006. It has the tag but is unreadable anymore.
I don't have the disk either.
My System SpecsSystem Spec
16 Dec 2010   #8

Windows 7 Ultimate x64
 
 

Write down, or screenshot the following for us:

Device Manager > Network Adapters > Right-Click the adapter listed and choose properties > Details Tab > Hardware Ids in the drop down menu

EDIT:
Get the same information for ALL cards listed in Network adapters please

example:
Alienware M9700 problems..-ethernet.jpg


My System SpecsSystem Spec
16 Dec 2010   #9

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Ageeb View Post
Write down, or screenshot the following for us:

Device Manager > Network Adapters > Right-Click the adapter listed and choose properties > Details Tab > Hardware Ids in the drop down menu

EDIT:
Get the same information for ALL cards listed in Network adapters please

example:
Attachment 123924

Okay, I only have 1 driver and here it is:




My whole device manager and my missing (unkown) drivers:

My System SpecsSystem Spec
16 Dec 2010   #10

Windows 7 Ultimate x64
 
 

I'm sorry... do the same thing for 'Ethernet Controller' under 'other devices'. I was under the impression it was being recognized and installed improperly.
My System SpecsSystem Spec
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 Alienware M9700 problems..




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