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Windows 7: [help]My laptop didn't recognize my printer


16 Dec 2010   #1

Windows 7 Professional x64
 
 
[help]My laptop didn't recognize my printer

My windows is windows 7 pro x64. My printer is HP Laserjet P2015d. When i plug usb cable in, windows recognize it as Unknown Device. Can someone help me?

My System SpecsSystem Spec
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16 Dec 2010   #2
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

You need to install the software that came bundled with your printer. If that version doesn't support windows 7 you will have to go to the HP support page for your printer, and download the correct driver.
My System SpecsSystem Spec
16 Dec 2010   #3

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi boluclac, welcome to the forums, when installing USB printers always remember to install the software first and when it tells you to plug the usb in do so only at that time, not before, that is the only way to do it
My System SpecsSystem Spec
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16 Dec 2010   #4
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

Quote   Quote: Originally Posted by pebbly View Post
Hi boluclac, welcome to the forums, when installing USB printers always remember to install the software first and when it tells you to plug the usb in do so only at that time, not before, that is the only way to do it
That is especially true with HP printers. If I don't unplug the USB cable to my HP all in one, even if its turned off, the driver install fails and I have to start all over again.
My System SpecsSystem Spec
19 Dec 2010   #5

Windows 7 Professional x64
 
 

thanks for all advices, but it still do nothing. I downloaded driver from hp website. But when i installed driver, still failed. Can someone help me? my printer is hp laserjet p2015d. OS windows 7 64-bit
My System SpecsSystem Spec
19 Dec 2010   #6

Windows 7 Professional 32bit Sp1
 
 

My older Dell printer I used with XP didn't work with Windows 7. After a fair amount of Googling I found I needed to run a exe that found and removed all traces of the printer program and drivers. I then needed to install the Vista drivers.
My System SpecsSystem Spec
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 [help]My laptop didn't recognize my printer




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