Help with system updates  


  1. brianne1024
    Posts : 1
    Windows 7 Home Premium 64bit
       New #1

    Help with system updates


    I asked a patient where I work who is an IT tech how to find out why my computer won't load its updates successfully and he told me to enable boot logging. I did that, and then googled where to find the log. This is what is says:

    Microsoft (R) Windows (R) Version 6.1 (Build 7600)
    12 19 2010 11:53:30.125
    Loaded driver \SystemRoot\system32\ntoskrnl.exe
    Loaded driver \SystemRoot\system32\hal.dll
    Loaded driver \SystemRoot\system32\kdcom.dll
    Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
    Loaded driver \SystemRoot\system32\PSHED.dll
    Loaded driver \SystemRoot\system32\CLFS.SYS
    Loaded driver \SystemRoot\system32\CI.dll
    Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
    Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\ACPI.sys
    Loaded driver \SystemRoot\system32\DRIVERS\WMILIB.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\msisadrv.sys
    Loaded driver \SystemRoot\system32\DRIVERS\pci.sys
    Loaded driver \SystemRoot\system32\DRIVERS\vdrvroot.sys
    Loaded driver \SystemRoot\System32\drivers\partmgr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\compbatt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\BATTC.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\volmgr.sys
    Loaded driver \SystemRoot\System32\drivers\volmgrx.sys
    Loaded driver \SystemRoot\System32\drivers\mountmgr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\iaStor.sys
    Loaded driver \SystemRoot\system32\DRIVERS\atapi.sys
    Loaded driver \SystemRoot\system32\DRIVERS\ataport.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\amdxata.sys
    Loaded driver \SystemRoot\system32\drivers\fltmgr.sys
    Loaded driver \SystemRoot\system32\drivers\fileinfo.sys
    Loaded driver \SystemRoot\System32\Drivers\PxHlpa64.sys
    Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys
    Loaded driver \SystemRoot\System32\Drivers\msrpc.sys
    Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys
    Loaded driver \SystemRoot\System32\Drivers\cng.sys
    Loaded driver \SystemRoot\System32\drivers\pcw.sys
    Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys
    Loaded driver \SystemRoot\system32\drivers\ndis.sys
    Loaded driver \SystemRoot\system32\drivers\NETIO.SYS
    Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys
    Loaded driver \SystemRoot\System32\drivers\tcpip.sys
    Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\volsnap.sys
    Loaded driver \SystemRoot\System32\Drivers\spldr.sys
    Loaded driver \SystemRoot\System32\drivers\rdyboost.sys
    Loaded driver \SystemRoot\System32\Drivers\mup.sys
    Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys
    Loaded driver \SystemRoot\System32\DRIVERS\fvevol.sys
    Loaded driver \SystemRoot\system32\DRIVERS\disk.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CLASSPNP.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys
    Loaded driver \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
    Loaded driver \??\C:\PROGRA~3\Symantec\DEFINI~1\VIRUSD~1\20100725.021\EX64.SYS
    Loaded driver \??\C:\PROGRA~3\Symantec\DEFINI~1\VIRUSD~1\20100725.021\ENG64.SYS
    Loaded driver \SystemRoot\System32\Drivers\SRTSPX64.SYS
    Loaded driver \SystemRoot\System32\Drivers\SRTSP64.SYS
    Loaded driver \SystemRoot\System32\Drivers\Null.SYS
    Loaded driver \SystemRoot\System32\Drivers\Beep.SYS
    Loaded driver \SystemRoot\System32\drivers\vga.sys
    Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys
    Loaded driver \SystemRoot\system32\drivers\rdpencdd.sys
    Loaded driver \SystemRoot\system32\drivers\rdprefmp.sys
    Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS
    Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\tdx.sys
    Loaded driver \??\C:\Windows\system32\drivers\wpsdrvnt.sys
    Loaded driver \SystemRoot\system32\drivers\afd.sys
    Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\wfplwf.sys
    Loaded driver \SystemRoot\system32\DRIVERS\pacer.sys
    Loaded driver \SystemRoot\system32\DRIVERS\vwififlt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys
    Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys
    Loaded driver \SystemRoot\system32\DRIVERS\termdd.sys
    Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys
    Loaded driver \SystemRoot\system32\drivers\nsiproxy.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mssmbios.sys
    Loaded driver \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
    Loaded driver \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
    Loaded driver \SystemRoot\System32\drivers\discache.sys
    Loaded driver \SystemRoot\System32\Drivers\dfsc.sys
    Loaded driver \SystemRoot\system32\DRIVERS\blbdrive.sys
    Loaded driver \SystemRoot\system32\DRIVERS\tunnel.sys
    Loaded driver \SystemRoot\System32\drivers\dxgkrnl.sys
    Loaded driver \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Loaded driver \SystemRoot\system32\DRIVERS\HECIx64.sys
    Loaded driver \SystemRoot\system32\DRIVERS\usbehci.sys
    Loaded driver \SystemRoot\system32\DRIVERS\HDAudBus.sys
    Loaded driver \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Loaded driver \SystemRoot\system32\DRIVERS\athrx.sys
    Loaded driver \SystemRoot\system32\DRIVERS\vwifibus.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CmBatt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\i8042prt.sys
    Loaded driver \SystemRoot\SysWOW64\Drivers\DKbFltr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\kbdclass.sys
    Loaded driver \SystemRoot\system32\DRIVERS\SynTP.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mouclass.sys
    Loaded driver \??\C:\Windows\system32\drivers\UBHelper.sys
    Loaded driver \??\C:\Windows\system32\drivers\NTIDrvr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
    Loaded driver \SystemRoot\system32\DRIVERS\Impcd.sys
    Loaded driver \SystemRoot\system32\DRIVERS\wmiacpi.sys
    Loaded driver \SystemRoot\system32\DRIVERS\intelppm.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CompositeBus.sys
    Loaded driver \SystemRoot\system32\DRIVERS\AgileVpn.sys
    Loaded driver \SystemRoot\system32\DRIVERS\ndistapi.sys
    Loaded driver \SystemRoot\system32\DRIVERS\ndiswan.sys
    Loaded driver \SystemRoot\system32\DRIVERS\raspppoe.sys
    Loaded driver \SystemRoot\system32\DRIVERS\rassstp.sys
    Loaded driver \SystemRoot\system32\DRIVERS\swenum.sys
    Loaded driver \SystemRoot\system32\DRIVERS\umbus.sys
    Did not load driver \SystemRoot\System32\drivers\vga.sys
    Loaded driver \SystemRoot\system32\DRIVERS\usbhub.sys
    Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS
    Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
    Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
    Loaded driver \SystemRoot\system32\drivers\RTKVHD64.sys
    Loaded driver \SystemRoot\system32\drivers\ksthunk.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CAXHWAZL.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CAX_DPV.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CAX_CNXT.sys
    Loaded driver \SystemRoot\system32\drivers\modem.sys
    Loaded driver \SystemRoot\system32\DRIVERS\IntcDAud.sys
    Loaded driver \SystemRoot\system32\DRIVERS\usbccgp.sys
    Loaded driver \SystemRoot\System32\Drivers\usbvideo.sys
    Loaded driver \SystemRoot\system32\DRIVERS\monitor.sys
    Loaded driver \SystemRoot\system32\drivers\luafv.sys
    Loaded driver \SystemRoot\system32\drivers\WudfPf.sys
    Loaded driver \SystemRoot\system32\DRIVERS\lltdio.sys
    Loaded driver \SystemRoot\system32\DRIVERS\nwifi.sys
    Loaded driver \SystemRoot\system32\DRIVERS\ndisuio.sys
    Loaded driver \SystemRoot\system32\DRIVERS\rspndr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\vwifimp.sys
    Loaded driver \SystemRoot\system32\drivers\HTTP.sys
    Loaded driver \SystemRoot\system32\DRIVERS\bowser.sys
    Loaded driver \SystemRoot\System32\drivers\mpsdrv.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb10.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mdmxsdk.sys
    Loaded driver \SystemRoot\system32\drivers\peauth.sys
    Loaded driver \SystemRoot\System32\Drivers\secdrv.SYS
    Loaded driver \SystemRoot\System32\DRIVERS\srvnet.sys
    Loaded driver \SystemRoot\System32\drivers\tcpipreg.sys
    Loaded driver \SystemRoot\system32\DRIVERS\XAudio64.sys
    Loaded driver \SystemRoot\System32\DRIVERS\srv2.sys
    Loaded driver \SystemRoot\System32\DRIVERS\srv.sys
    Did not load driver \SystemRoot\System32\DRIVERS\srv.sys
    Microsoft (R) Windows (R) Version 6.1 (Build 7600)
    12 19 2010 11:54:56.125
    Loaded driver \SystemRoot\system32\ntoskrnl.exe
    Loaded driver \SystemRoot\system32\hal.dll
    Loaded driver \SystemRoot\system32\kdcom.dll
    Loaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dll
    Loaded driver \SystemRoot\system32\PSHED.dll
    Loaded driver \SystemRoot\system32\CLFS.SYS
    Loaded driver \SystemRoot\system32\CI.dll
    Loaded driver \SystemRoot\system32\drivers\Wdf01000.sys
    Loaded driver \SystemRoot\system32\drivers\WDFLDR.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\ACPI.sys
    Loaded driver \SystemRoot\system32\DRIVERS\WMILIB.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\msisadrv.sys
    Loaded driver \SystemRoot\system32\DRIVERS\pci.sys
    Loaded driver \SystemRoot\system32\DRIVERS\vdrvroot.sys
    Loaded driver \SystemRoot\System32\drivers\partmgr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\compbatt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\BATTC.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\volmgr.sys
    Loaded driver \SystemRoot\System32\drivers\volmgrx.sys
    Loaded driver \SystemRoot\System32\drivers\mountmgr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\iaStor.sys
    Loaded driver \SystemRoot\system32\DRIVERS\atapi.sys
    Loaded driver \SystemRoot\system32\DRIVERS\ataport.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\amdxata.sys
    Loaded driver \SystemRoot\system32\drivers\fltmgr.sys
    Loaded driver \SystemRoot\system32\drivers\fileinfo.sys
    Loaded driver \SystemRoot\System32\Drivers\PxHlpa64.sys
    Loaded driver \SystemRoot\System32\Drivers\Ntfs.sys
    Loaded driver \SystemRoot\System32\Drivers\msrpc.sys
    Loaded driver \SystemRoot\System32\Drivers\ksecdd.sys
    Loaded driver \SystemRoot\System32\Drivers\cng.sys
    Loaded driver \SystemRoot\System32\drivers\pcw.sys
    Loaded driver \SystemRoot\System32\Drivers\Fs_Rec.sys
    Loaded driver \SystemRoot\system32\drivers\ndis.sys
    Loaded driver \SystemRoot\system32\drivers\NETIO.SYS
    Loaded driver \SystemRoot\System32\Drivers\ksecpkg.sys
    Loaded driver \SystemRoot\System32\drivers\tcpip.sys
    Loaded driver \SystemRoot\System32\drivers\fwpkclnt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\volsnap.sys
    Loaded driver \SystemRoot\System32\Drivers\spldr.sys
    Loaded driver \SystemRoot\System32\drivers\rdyboost.sys
    Loaded driver \SystemRoot\System32\Drivers\mup.sys
    Loaded driver \SystemRoot\System32\drivers\hwpolicy.sys
    Loaded driver \SystemRoot\System32\DRIVERS\fvevol.sys
    Loaded driver \SystemRoot\system32\DRIVERS\disk.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CLASSPNP.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\cdrom.sys
    Loaded driver \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
    Loaded driver \??\C:\PROGRA~3\Symantec\DEFINI~1\VIRUSD~1\20100725.021\EX64.SYS
    Loaded driver \??\C:\PROGRA~3\Symantec\DEFINI~1\VIRUSD~1\20100725.021\ENG64.SYS
    Loaded driver \SystemRoot\System32\Drivers\SRTSPX64.SYS
    Loaded driver \SystemRoot\System32\Drivers\SRTSP64.SYS
    Loaded driver \SystemRoot\System32\Drivers\Null.SYS
    Loaded driver \SystemRoot\System32\Drivers\Beep.SYS
    Loaded driver \SystemRoot\System32\drivers\vga.sys
    Loaded driver \SystemRoot\System32\DRIVERS\RDPCDD.sys
    Loaded driver \SystemRoot\system32\drivers\rdpencdd.sys
    Loaded driver \SystemRoot\system32\drivers\rdprefmp.sys
    Loaded driver \SystemRoot\System32\Drivers\Msfs.SYS
    Loaded driver \SystemRoot\System32\Drivers\Npfs.SYS
    Loaded driver \SystemRoot\system32\DRIVERS\tdx.sys
    Loaded driver \??\C:\Windows\system32\drivers\wpsdrvnt.sys
    Loaded driver \SystemRoot\system32\drivers\afd.sys
    Loaded driver \SystemRoot\System32\DRIVERS\netbt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\wfplwf.sys
    Loaded driver \SystemRoot\system32\DRIVERS\pacer.sys
    Loaded driver \SystemRoot\system32\DRIVERS\vwififlt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\netbios.sys
    Loaded driver \SystemRoot\system32\DRIVERS\wanarp.sys
    Loaded driver \SystemRoot\system32\DRIVERS\termdd.sys
    Loaded driver \SystemRoot\system32\DRIVERS\rdbss.sys
    Loaded driver \SystemRoot\system32\drivers\nsiproxy.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mssmbios.sys
    Loaded driver \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
    Loaded driver \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
    Loaded driver \SystemRoot\System32\drivers\discache.sys
    Loaded driver \SystemRoot\System32\Drivers\dfsc.sys
    Loaded driver \SystemRoot\system32\DRIVERS\blbdrive.sys
    Loaded driver \SystemRoot\system32\DRIVERS\tunnel.sys
    Loaded driver \SystemRoot\System32\drivers\dxgkrnl.sys
    Loaded driver \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Loaded driver \SystemRoot\system32\DRIVERS\HECIx64.sys
    Loaded driver \SystemRoot\system32\DRIVERS\usbehci.sys
    Loaded driver \SystemRoot\system32\DRIVERS\HDAudBus.sys
    Loaded driver \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Loaded driver \SystemRoot\system32\DRIVERS\athrx.sys
    Loaded driver \SystemRoot\system32\DRIVERS\vwifibus.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CmBatt.sys
    Loaded driver \SystemRoot\system32\DRIVERS\i8042prt.sys
    Loaded driver \SystemRoot\SysWOW64\Drivers\DKbFltr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\kbdclass.sys
    Loaded driver \SystemRoot\system32\DRIVERS\SynTP.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mouclass.sys
    Loaded driver \??\C:\Windows\system32\drivers\UBHelper.sys
    Loaded driver \??\C:\Windows\system32\drivers\NTIDrvr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
    Loaded driver \SystemRoot\system32\DRIVERS\Impcd.sys
    Loaded driver \SystemRoot\system32\DRIVERS\wmiacpi.sys
    Loaded driver \SystemRoot\system32\DRIVERS\intelppm.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CompositeBus.sys
    Loaded driver \SystemRoot\system32\DRIVERS\AgileVpn.sys
    Loaded driver \SystemRoot\system32\DRIVERS\ndistapi.sys
    Loaded driver \SystemRoot\system32\DRIVERS\ndiswan.sys
    Loaded driver \SystemRoot\system32\DRIVERS\raspppoe.sys
    Loaded driver \SystemRoot\system32\DRIVERS\rassstp.sys
    Loaded driver \SystemRoot\system32\DRIVERS\swenum.sys
    Loaded driver \SystemRoot\system32\DRIVERS\umbus.sys
    Did not load driver \SystemRoot\System32\drivers\vga.sys
    Loaded driver \SystemRoot\system32\DRIVERS\usbhub.sys
    Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS
    Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
    Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
    Loaded driver \SystemRoot\system32\drivers\RTKVHD64.sys
    Loaded driver \SystemRoot\system32\drivers\ksthunk.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CAXHWAZL.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CAX_DPV.sys
    Loaded driver \SystemRoot\system32\DRIVERS\CAX_CNXT.sys
    Loaded driver \SystemRoot\system32\drivers\modem.sys
    Loaded driver \SystemRoot\system32\DRIVERS\IntcDAud.sys
    Loaded driver \SystemRoot\system32\DRIVERS\usbccgp.sys
    Loaded driver \SystemRoot\System32\Drivers\usbvideo.sys
    Loaded driver \SystemRoot\system32\DRIVERS\monitor.sys
    Loaded driver \SystemRoot\system32\drivers\luafv.sys
    Loaded driver \SystemRoot\system32\drivers\WudfPf.sys
    Loaded driver \SystemRoot\system32\DRIVERS\lltdio.sys
    Loaded driver \SystemRoot\system32\DRIVERS\nwifi.sys
    Loaded driver \SystemRoot\system32\DRIVERS\ndisuio.sys
    Loaded driver \SystemRoot\system32\DRIVERS\rspndr.sys
    Loaded driver \SystemRoot\system32\DRIVERS\vwifimp.sys
    Loaded driver \SystemRoot\system32\drivers\HTTP.sys
    Loaded driver \SystemRoot\system32\DRIVERS\bowser.sys
    Loaded driver \SystemRoot\System32\drivers\mpsdrv.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb10.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    Loaded driver \SystemRoot\system32\DRIVERS\mdmxsdk.sys
    Loaded driver \SystemRoot\system32\drivers\peauth.sys
    Loaded driver \SystemRoot\System32\Drivers\secdrv.SYS
    Loaded driver \SystemRoot\System32\DRIVERS\srvnet.sys
    Loaded driver \SystemRoot\System32\drivers\tcpipreg.sys
    Loaded driver \SystemRoot\system32\DRIVERS\XAudio64.sys
    Loaded driver \SystemRoot\System32\DRIVERS\srv2.sys
    Loaded driver \SystemRoot\System32\DRIVERS\srv.sys
    Did not load driver \SystemRoot\System32\DRIVERS\srv.sys
    Loaded driver \SystemRoot\system32\DRIVERS\asyncmac.sys
    Loaded driver \??\C:\Windows\system32\drivers\WpsHelper.sys

    How do I repair these drivers? I have not installed any hardware and this has been happening for nearly 2 months now...I cannot stand the random shutting down/rebooting any more. I am not extremely computer savvy but I will do my best if anyone has any helpful information, I'd really appreciate it. Thanks :)
      My Computer
    Quote Quote

  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    Try these solutions and cross fingers.
    http://support.microsoft.com/kb/971058
    How do I reset Windows Update components?
    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
      My Computer
    Quote Quote

 

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