Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unable to use new keyboard and mouse

26 Dec 2010   #1

Windows 7 Ultimate x64
 
 
Unable to use new keyboard and mouse

I am trying to install the latest drivers for a new keyboard and mouse I got today.

Windows tries to install drivers for them but cannot find any. This causes the manufacturers driver software to not be able to detect the new keyboard and mouse. The only way that I can get them to work is if I use the task manager to kill all the "drvinst.exe" processes before they can fail at finding drivers, and then install the manufacturers drivers. But, this fix only works until I reboot my computer and Windows fails at finding drivers again causing the new devices to become undetectable.

I have updated my bios to the latest version. My motherboard isn't even old.
I am using Windows 7 Ultimate 64 bit with the latest updates.
I am using (trying to anyways) the latest keyboard and mouse drivers from the manufacturers website.
I have tried many other keyboards and mice with no success, Windows just fails to find drivers and makes them undetectable.

I have even tried switching my currently working keyboard and mouse to different USB ports and the same thing happens. Windows fails to find drivers and causes them to be undetectable.


EDIT:


Current working keyboard and mouse: (only works in current USB ports)
Saitek Eclipse
Logitech MX518

New keyboard and mouse:
Razer Lycosa
Steelseries XAI


Another keyboard and mouse that I tested:
Logitech G510
Logitech G700


System:
Windows 7 Ultimate 64 bit
DFI LP DK-790FX-M2RS
AMD Phenom II X4 955 3.20 GHz
G.Skill 8GB DDR2 800MHz
AMD Radeon HD 6850 1GB (ASUS)
Seagate 250GB


My System SpecsSystem Spec
.

26 Dec 2010   #2
Microsoft MVP

Win 7 Ultimate x64
 
 

Agj32mrgibbits, welcome to the Seven Forums.

Make and model of the mouse and keyboard would help (system specs wouldn't hurt either).
My System SpecsSystem Spec
26 Dec 2010   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by stormy13 View Post
Agj32mrgibbits, welcome to the Seven Forums.

Make and model of the mouse and keyboard would help (system specs wouldn't hurt either).
I've edited the info into the original post.
My System SpecsSystem Spec
.


01 Jan 2011   #4

Windows 7 Ultimate x64
 
 

I am still looking for a way to fix this problem.
My System SpecsSystem Spec
01 Jan 2011   #5

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Try this tutorial Drivers - Turn Off Automatic Driver Installation it may help
My System SpecsSystem Spec
01 Jan 2011   #6

Windows 7 ultimate 64 bit / XP Home sp3
 
 

If you woudl fiil in your system specs here, then everyone wouldn't have to go to your first post they could just click on the My System Specs in the lower left hand corner of every post.
Name:  usercp 1.png
Views: 8
Size:  99.3 KB
Thanks. Fabe


My System SpecsSystem Spec
01 Jan 2011   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by pebbly View Post
Already tried this before starting this thread and it did not fix the problem. Windows still tried to find and install drivers for the mouse and keyboard, failed to find any, and made the mouse and keyboard stop working.

Quote   Quote: Originally Posted by thefabe View Post
If you woudl fiil in your system specs here, then everyone wouldn't have to go to your first post they could just click on the My System Specs in the lower left hand corner of every post.
Attachment 128249
Thanks. Fabe
Done.
My System SpecsSystem Spec
20 Jan 2011   #8

Windows 7 Ultimate x64
 
 

I am still having the same problem. Something is seriously screwed up with Windows 7 and the driver system. It can never find drivers for anything. I have even tried rebuilding the driver database using the recovery disk.
My System SpecsSystem Spec
01 Feb 2011   #9

Windows 7 Ultimate x64
 
 

bump
My System SpecsSystem Spec
01 Feb 2011   #10

Windows 7 Home Premium 64 bit SP1
 
 

Can you please post a view of device manager for us with the keyboard and mouse items expanded.
My System SpecsSystem Spec
Reply

 Unable to use new keyboard and mouse




Thread Tools



Similar help and support threads for2: Unable to use new keyboard and mouse
Thread Forum
Mouse/Keyboard Freeze Hardware & Devices
are keyboard & mouse 64 bit? Hardware & Devices
Keyboard + Mouse Hardware & Devices
PS/2 mouse and keyboard error Hardware & Devices
keyboard & mouse lag in IE8 Browsers & Mail
new keyboard + mouse Hardware & Devices
Keyboard & Mouse Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:48 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33