I have a Gateway NV53 64bit running Windows 7
AMD Athlon II X2 M300
500 GB HDD
4 GB Memory
DVD-Super Multi DL drive
Suddenly, my dvd/cd drive stopped working. It doesn't start to spin or recognize a disc when it's put in the drive.
I tried to troubleshoot the device & it says
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Driver Version: 6.1.7600.16385
Driver Date: 06/21/2006
It offers no solution to fix this problem. I cannot watch a dvd, listen to a cd, or even burn my photos to a cd for family members. Any help would be greatly appreciated.