Canon driver not found with W7 ?

Vale · Jan 2, 2011

Hi sorry for probably another printer issue but this one is a little odd.

I have a canon pixma ip3000 and when i installed it on my W7 64, windows update found it and made it work...great

Problem is my dad is having the same problem with his newer canon pixma ip4500 except windows update isnt finding a driver for it.

The canon site only has this add on driver for some maintenance utillity but doesnt actually have the main driver ! so how can we get this newer model working ?

Thanks for any advice

Hopalong X · Jan 2, 2011

Download the Vista driver from Canon. You may have to install it in Compatability Mode.
If you are using Win 7 64bit get the Vista 64bit driver. Win 7 32bit get the Vista 32bit driver.

Here is the tutorial. Option One or Two.
http://www.sevenforums.com/tutorials/316-compatibility-mode.html

There are no Windows 7 drivers.

Mike

theog · Jan 3, 2011

Try here & Select an OS:
PIXMA iP3000

Vale · Jan 3, 2011

Thanks peeps, i have downloaded the vista64 driver for dad so i will see if this works and get back to you.
Cant see anypoint in downloading the ip3000 one for him as there is an ip4500 vista64 but thanks anyhow theog.

I will post back with some results to finish this thread when tried.

Thanks again.

Vale · Jan 5, 2011

Ok, i think its an operating system error, Allow me to explain the course of events.

1 plug printer in, windows can install a driver but it wont install correctly.

2 uninstall printer and restart, plug printer back in and allow windows update to find a driver ? nothing. (canon assure me windows will find one)

3 Install vista 64 driver as recomended here, he gets the attached error.

Now i have checked my dads W7 64 Ultimate with my Home Premium 64 and the printui.dll are exactly the same size and same version and in the same place and if he goes to control panel and manually selects add printer nothing happens, where as in my home premium i get the next screen to add a device so there is definately a problem with my dads OS.

So with out a full clean format is there a way to rectify this .dll problem.

I really hope someone has an idea.

Thanks for reading.

Hopalong X · Jan 5, 2011

Windows will never find a driver. There is not one made.

Unplug the printer and leave it unplugged until driver is installed. Install a Vista driver as I posted above in Compatability Mode.

The reinstalling of Windows won't fix the printer driver to change from a Vista driver to a Win 7 driver.
You will still have the same problem.

Download the Vista driver to the desktop or where you can find it then use this. Compatibility Mode

Mike

Vale · Jan 5, 2011

Thanks Mike, i did just what you describe above. Double click the driver and the above attached error comes up before i even connect the printer ? there is no compatibility mode option? Its there, just not accessable.

If i select change settings for users then it auto selects compatibilty mode for windows xp service pack 3. I then click apply and ok, and then ok an the first page and then double click the vista64.exe and it starts the install but then the error pick above comes up and thats the end of that?

I'm stuck ?

Hopalong X · Jan 5, 2011

The only suggestion I have left is to try Option Two of the tutorial. Let the trouble shooter find the Compatibility problem.

Compatibility Mode

Vale · Jan 5, 2011

Ok, again thanks Mike, i will try this in the morning and post back.

NoN · Jan 5, 2011

Canon Pixma IP4500 drivers (x32 & x64bits):

PIXMA iP4500

Select the OS (Windows 7) & Select the native language, then you'll have the x64bits drivers + add-on module for your printer!

Vale · Jan 6, 2011

Thanks non, but i have the drivers and my problem is more then having them.....

I am unsure what the problem is at the mo, but i will post back after trying hopalongs advice. #2

Thanks all the same.

theog · Jan 6, 2011

theog said:
Try here & Select an OS:
PIXMA iP3000

Have tried the Windows 7 drivers from link above?

Vale · Jan 6, 2011

Its the ip4500 i am having the problem with, are you suggesting that the ip3000 driver will work for the ip4500 ?

NoN · Jan 6, 2011

Vale said:
Its the ip4500 i am having the problem with, are you suggesting that the ip3000 driver will work for the ip4500 ?

The software is the same, but the drivers inside might be not "up-to-date", so stick with the ip4500 serie!

I do not understand why those ip4500 drivers are at shame...they should work perfect on a windows 7 x64bits. I'm having no issue at all on my IP Pixma.

Vale · Jan 6, 2011

Well, pops is bringing his printer to my house on saturday to see if ot will install on my W7 home Premium 64bit, if it does then its his W7 Ultimate 64bit that has a problem, if it doesnt then it must be the printer surely ?
I will post back our findings on saturday,

Thanks for all the input offered.

Hopalong X · Jan 6, 2011

Vale

I understand what they were trying to tell you now. The driver for Win 7 is included in this add-on-module and that is what NON is using on his.
Though it isn't specifically addressed as having it included or not included on the web page.

If Non is already using it then it should work on your Dad's. Worse case scenario you have to uninstall it in Device Manager.
Best case it works.
Mike

From Non's post

Canon Pixma IP4500 drivers (x32 & x64bits):

PIXMA iP4500

Select the OS (Windows 7) & Select the native language, then you'll have the x64bits drivers + add-on module for your printer!

Vale · Jan 6, 2011

Ok i see your point but i think its a different problem. Here is what we have done so far.

1 loaded Pixma IP4500 driver + add on from canon... didnt work. error pic (post #5)
2 loaded Vista 64 driver. error pic (as above)
3 Ran in compatibilty mode... not an option, ran capatibilty wizzard.... error pic.

The OS is having a problem with this PRINTUI.dll not starting.

It doesnt matter how many times we uninstall or reboot or reinstall etc when it trys to run the .exe the error comes up and that as far as it gets !

So is it a windows os error or bug ? he ran all his anti virus bits and bobs and its clean, the OS has only just been newly installed so its as fresh as fresh gets......

What do you suggest next cos we are stuck, we will only know if his OS is corrupt in any way when we try his printer in my machine on saturday i guess ?

Hopalong X · Jan 6, 2011

Did you delete the old printer driver in Device Manager before installing the IP4500?

We will see if we get some added ideas before Saturday. If I get any ideas I'll post them up also.

Mike

Delete the old printer driver in Device Manager first. No driver to interfere with below.
Try running this. It will try to fix registry errors. It is a Windows 7 tool no download. When it is finished running if it finds no problems or fixes them on the first run it will tell you.
If it says it found errors but could not fix them or fix all of them run the scan again up to a total of three times.
It usually takes more than one pass if problems are found on the first pass.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S

This takes a while to run. Not hours though. Mine I ran with no errors took about 15 minutes for one pass.
About like doing a Full AV scan.

Vale · Jan 7, 2011

Mike, i cant thank you enough for your support here. your a top bloke, we will try the scan thing.

Only thing is, where in device manager is the printer driver ? i have looked for it on my system (i have the ip3000) and i cant see my own printer in device manager, and mine works so how will my dad see his ?

Can you give me a pointer as to where or what we are looking for just incase it isnt called for eg a printer driver ?

Thanks again Mike, i await your input.

Hopalong X · Jan 7, 2011

Here is a picture of Device Manager.
Click Start> Control Panel> Device Manager.

Click the little triangles on the left to open and close the drop list.

Yours should have a printer in here somewhere.
After reading and thinking your Dad's may not actually have a listing. You may not have had a driver install to a point it was listed even as a damaged driver. It would have a yellow triangle next to a problem driver device.

So on your Dad's just run the SFC /scannow as in the tutorial and as I posted to run multiple times if needed. Forget removing the old driver it probably isn't there.

Also be aware there is a space between the SFC and the /

No space between / and scannow. When you type it yourself it is obvious if you are looking for it.

Mike

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