Mass Storage Device  

i have a Gateway 7803u notebook
WIndows 7 64-bit

specs are

Processor Intel® Core™2 Duo T6400 Mobile Processor1 (2.0GHz, 800MHz FSB, 2MB L2 Cache)8
Operating System Genuine Microsoft® Windows Vista® Home Premium (64-bit) with SP12 Memory 4096MB 667MHz DDR2 Dual Channel Memory (2 x 2048MB Modules)9
Hard Drive 500GB 5400RPM SATA hard drive Color Premium Design with synthetic leather palm rest, black polished keyboard surround and deep, rich Jet Black finish
Wireless Network Intel® WiFi Link 5100 802.11a/b/g/Draft-N Wireless10
Adapter AC Adapter
Application Software Microsoft® Works 9.0, Microsoft® Money Essentials & Microsoft® Office Home and Student 2007 (60-day complimentary trial period)4
Battery 6-Cell Lithium Ion 48.84 Whr (2.2AHr)
Chassis Chassis with Intel® Graphics Media Accelerator 4500 with up to 1759MB of Dynamic Video Memory and Intel® GM45 Express Chipset9
Digital Media Software Microsoft® Windows Media Player 11, Cyberlink® Power2 Go™, & Cyberlink® LabelPrint™
Dimensions (Box) 13" (H) x 17" (W) x 6" (D) or 330mm (H) x 431.8mm (W) x 152mm (D) Dimensions (System) 1.3"-1.70" (H) x 15.2" (W) x 10.4" (D) or 33-44mm (H) x 387mm (W) x 264mm (D)
Display 16" High-Definition Widescreen WXGA Display (1366 x 768) True 16:9 Aspect Ratio11
Expansion Slots ExpressCard™ Type 54 External Ports (4) USB 2.0, VGA Connector, HDMI V1.3 Connector
Keyboard and Mouse Full-Size Keyboard, Synaptics Touchpad with Vertical Scroll
Media Card Reader 5-in-1 Digital Media Card Reader (Memory Stick™, Memory Stick™ Pro, Multi Media Card™, Secure Digital™, xD-Picture Card™)
Memory Capacity Maximum 4GB '
Modem 56K ITU V.92 ready Fax/Modem (RJ-11 port)
Multimedia Buttons Illuminated Multimedia Touch Controls
Network 10/100/1000 Gigabit Ethernet LAN (RJ-45 port)
Optical Drive 8x Multi-Format Dual Layer DVDRW and DVD-RAM featuring Labelflash™ Technology6
Security Software Symantec Norton 360™ 2008 (60-day trial)7
Sound High-Definition Audio - 2 Channel, Built-In speakers, microphone, headphone/SPDIF Audio Out
Warranty 1 Year Parts and Labor12
Web Camera 1.3 Megapixel Integrated Webcam
Weight 7.7 lbs. (3.5 kg) system unit only / 11.1 lbs. (5.04 kg.) box

i hook up my external HD and it will not show up

Mass Storage Controller with the yellow !

driver properties say

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To find a driver for this device, click Update Driver.

i tried updateing but couldnt find anything

any help?

i also tried to reinstall the Intel_Matrix_v.8.5.0.1032_Vista_all drivers from gateway

they will install

i will restart, it will locate the drive as plugged into usb. it will show that its installing drivers

then said there was problem installing

and the yellow exclamation is back

how do i do that? sorry im a n00b

u mean right click on the driver installer and run it as admin? i did that and it did not give me option for vista compatibility mode

wait i got it to do compatability, i will try and get back to u all

still did not work, i ran it as Windows Vista, and then windows suggested Windows XP SP2 and stil did not work

so i got it installed and driver updated but my external drive is still not showing up

it shows on the "safely remove hardware" thing but not on MY Computer