I hope that someone can help. I have a computer operating windows 7 bit 64. I am trying to install my canon pixma ip8500 printer. I managed to find the official driver
on the canon website (windows couldn't detect it automatically) and downloaded it. My computer then recognised my printer as ip8500 ... however I can't print or check the printer status.
When I attempt to print a screen pops up which says "collecting printer status" and then the computer print process gets stuck. I click on the "display print queue" button and the status is "error - printing".
Even aside from trying to print a document I am unable to check the printer status, (eg the ink levels). Whenever I try, the screen saying "collecting printer status" pops up. The status is "error - printing" size "9 bytes". The status will then alternate every couple of seconds ... "printing", then "error - printing", then "deleting - error - printing" and then back to "printing" again.
When I try to clear the queue ... the status query keeps alternating. I am not able to clear the status until I go into 'view' and click on "refresh".
In addition, I've noticed that the printer icon in "devices and printers" will have a green tick on the printer for a second and then a yellow exclamation mark.
I've tried uninstalling the printer and reinstalling it ... but without any success. And also reinstalling the device software.
The printer was working on my old windows XP computer without any problems.
If anyone can give me any advice I'd be very grateful.