Windows 7: Video Card not recognized

chadz70 · 23 Mar 2011

-HP Pavilion p6750z Desktop PC
-AMD Athlon(TM) II 250 dual-core processor
-6 GB RAM
-512MB DDR3 AMD Radeon HD 6450 (PCIE)
-Windows 7 Home Premium 64 bit

Hi. Any help with this problem would be greatly appreciated!

So, two weeks ago I bought a desktop PC from HP. I wiped the drive to get all their vapor ware off, installed my software and everything went fine. Windows Update recognized the hardware on my machine and downloaded and installed the appropriate drivers after the wipe.

Here's the problem. My girlfriend followed suit two weeks later and asked me to do the same thing for her. Our machines were slightly different but for the most part I expected a similar experience. Except it wasn't. This time Windows Update failed to recognize the Video Card after the wipe.

So now she has this nice video card sitting in her machine using a Standard VGA Adapter instead of the Radeon drivers it needs. No matter how many times I download and install the Catalyst software from ATI's site it doesn't catch. What am I doing wrong?

Do I need to flash the BIOS? Is that too drastic? If so, is there a place I can go with instructions on how to do it?

Thanks again for any help you can offer. Over the years I've done this fresh wipe routine for friends and family many times and this is the first time I've had this happen!

Commodore Pet · 23 Mar 2011

Have you tried getting the latest driver from AMD for your card and Windows 7 64 bit?

If not, please get it and try to install it.

Downloads

chadz70 · 23 Mar 2011

No good. It just installs the Catalyst Software, not the driver.

Commodore Pet · 23 Mar 2011

Run the AMD software again and remove everything that AMD has installed.

Then go to device manager and under display adapters uninstall the driver that is shown.

Reboot your machine and then try installing the AMD software again.

chadz70 · 23 Mar 2011

Yeah I thought of that. Problem is Windows automatically reinstalls the generic VGA adapter driver upon reboot. Is there a way to disable that?

Thanks for the reply.

Commodore Pet · 24 Mar 2011

Try uninstalling the driver from Device Manager, then running your AMD software without a reboot? Also, what did you download from AMD, the complete install package for Windows 7 64 bit?

stormy13 · 24 Mar 2011

Won't make any difference what you do with the reference AMD drivers to get them to install as there is no support for that model card in it. Here is the complete list of cards supported in the latest 11.2,

Code:

"AMD Radeon HD 6700 Series" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68B8&SUBSYS_30001002
"ATI All-in-Wonder HD" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_B3831002
"ATI Radeon HD 2400 Pro" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_10021002
"ATI Radeon HD 2400 PRO " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_03421002
"ATI Radeon HD 2400 XT" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_0D021002
"ATI Radeon HD 2900 PRO" = ati2mtag_R600, PCI\VEN_1002&DEV_9400&SUBSYS_30001002
"ATI Radeon HD 2900 XT" = ati2mtag_R600, PCI\VEN_1002&DEV_9400&SUBSYS_25521002
"ATI Radeon HD 3600 Series" = ati2mtag_M76, PCI\VEN_1002&DEV_9581&SUBSYS_95811002
"ATI Radeon HD 3690" = ati2mtag_RV630, PCI\VEN_1002&DEV_9501&SUBSYS_30001002
"ATI Radeon HD 3690 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_30001002
"ATI Radeon HD 3850" = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_25421002
"ATI Radeon HD 3870" = ati2mtag_RV630, PCI\VEN_1002&DEV_9501&SUBSYS_25421002
"ATI Radeon HD 2350 Series" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_30001025
"ATI Radeon HD 2400" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_04021028
"ATI Radeon HD 2400 Pro  " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_0D021028
"ATI Radeon HD 2400 PRO   " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_03021028
"ATI Radeon HD 2400 PRO    " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_04021028
"ATI Radeon HD 2400 XT " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_0D021028
"ASUS ARES" = ati2mtag_EvergreenH, PCI\VEN_1002&DEV_689C&SUBSYS_03521043
"ASUS EAH5870 Series" = ati2mtag_EvergreenH, PCI\VEN_1002&DEV_689C&SUBSYS_039E1043
"ATI Radeon HD 4570" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_30011043
"ATI Radeon HD 4730" = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_30011043
"ATI Radeon HD 4800 Series" = ati2mtag_M9x8, PCI\VEN_1002&DEV_944A&SUBSYS_30001043
"HD3730" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_30001043
"ATI Radeon HD 2400 PRO     " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_216A1458
"ATI Radeon HD 2400 PRO      " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_21721458
"ATI Radeon HD 2400 XT  " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_21741458
"ATI Radeon HD 3410" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_30001458
"ATI Radeon HD 4300/4500 Series" = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_21AC1458
"ATI Radeon HD 4300/4500 Series " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_21ED1458
"ATI Radeon HD 4800 Series " = ati2mtag_M9x8, PCI\VEN_1002&DEV_944A&SUBSYS_30001458
"ATI Radeon HDG 4670" = ati2mtag_R7X, PCI\VEN_1002&DEV_9498&SUBSYS_21CF1458
"ATI Radeon HD 2400 " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_11041462
"ATI Radeon HD 2400  " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_10411462
"ATI Radeon HD 2400   " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_11051462
"ATI Radeon HD 2400 PRO       " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_10321462
"ATI Radeon HD 2400 XT   " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_10401462
"ATI Radeon HD 2400 XT    " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_10331462
"ATI Radeon HD 2400 XT     " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_10331462
"ATI Radeon HD 2400 XT      " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1&SUBSYS_11101462
"ATI Radeon HD 3410 " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_30001462
"ATI Radeon HD 3610" = ati2mtag_RV630, PCI\VEN_1002&DEV_9589&SUBSYS_30001462
"ATI Radeon HD 4800 Series  " = ati2mtag_M9x8, PCI\VEN_1002&DEV_944A&SUBSYS_30001462
"ATI Radeon HD 2350 Series " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_3000148C
"ATI Radeon HD 2400 LE" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_2247148C
"ATI Radeon HD 3450" = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_3000148C
"ATI Radeon HD 3550" = ati2mtag_RV610, PCI\VEN_1002&DEV_95C0&SUBSYS_3000148C
"ATI Radeon HD 3550 " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_3001148C
"ATI Radeon HD 3600 Series " = ati2mtag_M76, PCI\VEN_1002&DEV_9591&SUBSYS_2303148C
"ATI Radeon HD 3600 Series  " = ati2mtag_M76, PCI\VEN_1002&DEV_9581&SUBSYS_3000148C
"ATI Radeon HD 3600 Series   " = ati2mtag_M76, PCI\VEN_1002&DEV_9583&SUBSYS_3000148C
"ATI Radeon HD 3730" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_3000148C
"ATI Radeon HD 3850 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_3000148C
"ATI Radeon HD 4230" = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_3002148C
"ATI Radeon HD 4230 " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_3033148C
"ATI Radeon HD 4250" = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_3003148C
"ATI Radeon HD 4250 " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_3032148C
"ATI Radeon HD 4300/4500 Series  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_3000148C
"ATI Radeon HD 4570 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_3031148C
"ATI Radeon HD 4730 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_3002148C
"ATI Radeon HD 4730  " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_3001148C
"ATI Radeon HD 4750" = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_3003148C
"ATI Radeon HD 4750 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_3004148C
"ATI Radeon HD 4800 Series   " = ati2mtag_M9x8, PCI\VEN_1002&DEV_944A&SUBSYS_30001545
"VisionTek Radeon HD 2600 Pro" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_30011545
"VisionTek Radeon HD 2600 XT" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_30001545
"AMD Radeon HD 6750" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68BE&SUBSYS_39821642
"ATI Radeon HD 2400 PRO        " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_37161642
"ATI Radeon HD 3410  " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_30001642
"ATI Radeon HD 3610 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9589&SUBSYS_30001642
"ATI Radeon HD 4550" = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_29201682
"ATI Radeon HD 4550 " = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_29211682
"ATI Radeon HD 4550  " = ati2mtag_M9x, PCI\VEN_1002&DEV_9555&SUBSYS_29241682
"ATI Radeon HD 4650" = ati2mtag_R7X, PCI\VEN_1002&DEV_9498&SUBSYS_24511682
"ATI Radeon HD 4650 " = ati2mtag_R7X, PCI\VEN_1002&DEV_9498&SUBSYS_24521682
"ATI Radeon HD 4650  " = ati2mtag_R7X, PCI\VEN_1002&DEV_9498&SUBSYS_24541682
"ATI Radeon HD 4670" = ati2mtag_R7X, PCI\VEN_1002&DEV_9498&SUBSYS_29331682
"ATI Radeon HD 4670 " = ati2mtag_R7X, PCI\VEN_1002&DEV_9498&SUBSYS_29341682
"ATI Radeon HD 4770" = ati2mtag_RV7X, PCI\VEN_1002&DEV_94B3&SUBSYS_29001682
"ATI Radeon HD 4800 Series    " = ati2mtag_M9x8, PCI\VEN_1002&DEV_944A&SUBSYS_30001682
"ATI Radeon HD 4830" = ati2mtag_RV7X, PCI\VEN_1002&DEV_944C&SUBSYS_24801682
"ATI Radeon HD 4830 " = ati2mtag_RV7X, PCI\VEN_1002&DEV_944C&SUBSYS_24811682
"ATI Radeon HD 4850" = ati2mtag_RV7X, PCI\VEN_1002&DEV_9442&SUBSYS_24701682
"ATI Radeon HD 4850 " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9442&SUBSYS_24711682
"ATI Radeon HD 4870" = ati2mtag_RV7X, PCI\VEN_1002&DEV_9440&SUBSYS_24401682
"ATI Radeon HD 4870 " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9440&SUBSYS_24411682
"ATI Radeon HD 4870  " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9440&SUBSYS_24441682
"ATI Radeon HD 4870   " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9440&SUBSYS_24451682
"ATI Radeon HD 4870 X2" = ati2mtag_RV7X, PCI\VEN_1002&DEV_9441&SUBSYS_24401682
"ATI Radeon HD4300/HD4500 series" = ati2mtag_M9x, PCI\VEN_1002&DEV_9555&SUBSYS_24651682
"XFX Radeon HD 4570" = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_30901682
"AMD Radeon HD 6750 " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68BE&SUBSYS_3000174B
"ATI Radeon HD 2350 Series  " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_3000174B
"ATI Radeon HD 2400 PRO         " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_E400174B
"ATI Radeon HD 2400 PRO          " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_E370174B
"ATI Radeon HD 2400 PRO           " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_E400174B
"ATI Radeon HD 2400 PRO            " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_E370174B
"ATI Radeon HD 2400 PRO             " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_E400174B
"ATI Radeon HD 3550  " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C0&SUBSYS_D390174B
"ATI Radeon HD 3570" = ati2mtag_RV610, PCI\VEN_1002&DEV_95C0&SUBSYS_3002174B
"ATI Radeon HD 3600 Series    " = ati2mtag_RV630, PCI\VEN_1002&DEV_9589&SUBSYS_0E41174B
"ATI Radeon HD 4250  " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_3010174B
"ATI Radeon HD 4250   " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C0&SUBSYS_3020174B
"ATI Radeon HD 4250    " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_4250174B
"ATI Radeon HD 4300/4500 Series   " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_3000174B
"ATI Radeon HD 4300/4500 Series    " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_3092174B
"ATI Radeon HD 4450" = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_4450174B
"ATI Radeon HD 4520" = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_3000174B
"ATI Radeon HD 4570  " = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_4570174B
"ATI Radeon HD 4580" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_4580174B
"ATI Radeon HD 4590" = ati2mtag_R7X, PCI\VEN_1002&DEV_9540&SUBSYS_4590174B
"ATI Radeon HD 4610" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_4610174B
"ATI Radeon HD 4710" = ati2mtag_R7X, PCI\VEN_1002&DEV_9490&SUBSYS_4710174B
"ATI Radeon HD 4730   " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_4730174B
"ATI Radeon HD 4750  " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_3010174B
"ATI Radeon HD 4750   " = ati2mtag_RV630, PCI\VEN_1002&DEV_9501&SUBSYS_4750174B
"ATI Radeon HD 4750    " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_3001174B
"ATI Radeon HD 4800 Series     " = ati2mtag_M9x8, PCI\VEN_1002&DEV_944A&SUBSYS_3000174B
"ATI Radeon HD 4810 Series" = ati2mtag_RV7X, PCI\VEN_1002&DEV_944E&SUBSYS_3260174B
"ATI Radeon HD 4810 series " = ati2mtag_RV7X, PCI\VEN_1002&DEV_944E&SUBSYS_3261174B
"ATI Radeon HD 5470" = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_5470174B
"ATI Radeon HD 5490" = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_5490174B
"ATI Radeon HD 5530" = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_5530174B
"ATI Radeon HD 5630" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68DA&SUBSYS_5630174B
"ATI Radeon HD 5690" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68D8&SUBSYS_5690174B
"ATI Radeon HD 5730" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68D8&SUBSYS_5730174B
"ATI Radeon HD4300/HD4500 series " = ati2mtag_M9x, PCI\VEN_1002&DEV_9555&SUBSYS_3711174B
"Sapphire Radeon HD 3550" = ati2mtag_RV610, PCI\VEN_1002&DEV_95C0&SUBSYS_3000174B
"Sapphire Radeon HD 3690" = ati2mtag_RV630, PCI\VEN_1002&DEV_9501&SUBSYS_3000174B
"Sapphire Radeon HD 3690 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_3000174B
"Sapphire Radeon HD 3730" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_3000174B
"Sapphire Radeon HD 3750" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_3001174B
"Sapphire Radeon HD4570" = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_4570174B
"ATI Radeon HD 2350 Series   " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_30001787
"ATI Radeon HD 2400 LE " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_22471787
"ATI Radeon HD 3600 Series     " = ati2mtag_RV630, PCI\VEN_1002&DEV_9589&SUBSYS_30001787
"ATI Radeon HD 3690  " = ati2mtag_RV630, PCI\VEN_1002&DEV_9501&SUBSYS_30001787
"ATI Radeon HD 3690   " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_30001787
"ATI Radeon HD 4250     " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_30501787
"ATI Radeon HD 4300/4500 Series     " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_30001787
"ATI Radeon HD 4450 " = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_30501787
"ATI Radeon HD 4520 " = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_31001787
"ATI Radeon HD 4590 " = ati2mtag_R7X, PCI\VEN_1002&DEV_9540&SUBSYS_30501787
"ATI Radeon HD 4610 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_30501787
"ATI Radeon HD 4700" = ati2mtag_R7X, PCI\VEN_1002&DEV_9498&SUBSYS_30501787
"ATI Radeon HD 4710 " = ati2mtag_R7X, PCI\VEN_1002&DEV_9490&SUBSYS_30501787
"ATI Radeon HD 4720" = ati2mtag_R7X, PCI\VEN_1002&DEV_9498&SUBSYS_31001787
"ATI Radeon HD 4730 Series" = ati2mtag_RV7X, PCI\VEN_1002&DEV_944E&SUBSYS_30001787
"ATI Radeon HD 4800 Series      " = ati2mtag_M9x8, PCI\VEN_1002&DEV_944A&SUBSYS_30001787
"ATI Radeon HD 4810 Series  " = ati2mtag_RV7X, PCI\VEN_1002&DEV_944E&SUBSYS_30101787
"ATI Radeon HD 4820" = ati2mtag_RV7X, PCI\VEN_1002&DEV_944E&SUBSYS_31001787
"ATI Radeon HD 5470 " = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_30001787
"ATI Radeon HD 5490 " = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_30021787
"ATI Radeon HD 5530 " = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_30011787
"ATI Radeon HD 5630 " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68DA&SUBSYS_30001787
"ATI Radeon HD 5730 " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68D8&SUBSYS_30001787
"ATI Radeon HD 2400    " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_203817AF
"ATI Radeon HD 4230  " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_301017AF
"ATI Radeon HD 4300/4500 Series      " = ati2mtag_M9x, PCI\VEN_1002&DEV_9552&SUBSYS_300017AF
"ATI Radeon HD 4450  " = ati2mtag_R7X, PCI\VEN_1002&DEV_954F&SUBSYS_301017AF
"ATI Radeon HD 4570   " = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_301017AF
"ATI Radeon HD 4580 " = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_301117AF
"ATI Radeon HD 4710  " = ati2mtag_R7X, PCI\VEN_1002&DEV_9490&SUBSYS_300017AF
"ATI Radeon HD 4750     " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505&SUBSYS_301017AF
"ATI Radeon HD 4800 Series       " = ati2mtag_M9x8, PCI\VEN_1002&DEV_944A&SUBSYS_300017AF
"ATI Radeon HD 5470  " = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_301317AF
"ATI Radeon HD 5470   " = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_301117AF
"ATI Radeon HD 5490  " = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9&SUBSYS_301217AF
"ATI Radeon HD 5630  " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68DA&SUBSYS_301017AF
"ATI Radeon HD 5630   " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68D9&SUBSYS_301017AF
"ATI Radeon HD 5690 " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68D8&SUBSYS_301117AF
"ATI Radeon HD 5730  " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68D8&SUBSYS_301017AF
"ATI Radeon HD3750" = ati2mtag_RV630, PCI\VEN_1002&DEV_9598&SUBSYS_300117AF
"Qimonda Radeon HD 2400 PRO" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3&SUBSYS_01011A93
"Qimonda Radeon HD 2600 PRO" = ati2mtag_RV630, PCI\VEN_1002&DEV_9589&SUBSYS_01001A93
"Qimonda Radeon HD 2600 XT" = ati2mtag_RV630, PCI\VEN_1002&DEV_9588&SUBSYS_01021A93
"Qimonda Radeon HD 3450" = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_01051A93
"Qimonda Radeon HD 3450 " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5&SUBSYS_01041A93
"AMD FireStream 9170" = ati2mtag_RV630, PCI\VEN_1002&DEV_9519
"AMD FireStream 9250" = ati2mtag_RV7X, PCI\VEN_1002&DEV_9452
"AMD FireStream 9270" = ati2mtag_RV7X, PCI\VEN_1002&DEV_9450
"AMD FireStream 9350" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_688D
"AMD Radeon HD 6250 Graphics" = ati2mtag_Wrestler, PCI\VEN_1002&DEV_9804
"AMD Radeon HD 6250 Graphics " = ati2mtag_Wrestler, PCI\VEN_1002&DEV_9805
"AMD Radeon HD 6310 Graphics" = ati2mtag_Wrestler, PCI\VEN_1002&DEV_9802
"AMD Radeon HD 6310 Graphics " = ati2mtag_Wrestler, PCI\VEN_1002&DEV_9803
"AMD Radeon HD 6800 Series" = ati2mtag_NI, PCI\VEN_1002&DEV_6738
"AMD Radeon HD 6800 Series " = ati2mtag_NI, PCI\VEN_1002&DEV_6739
"AMD Radeon HD 6900 Series" = ati2mtag_NICayman, PCI\VEN_1002&DEV_6718
"AMD Radeon HD 6900 Series " = ati2mtag_NICayman, PCI\VEN_1002&DEV_6719
"ATI Radeon 3000 Graphics" = ati2mtag_RS780, PCI\VEN_1002&DEV_9616
"ATI Radeon 3100 Graphics" = ati2mtag_RS780, PCI\VEN_1002&DEV_9611
"ATI Radeon HD 2350" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C7
"ATI Radeon HD 2400 Series" = ati2mtag_RV610, PCI\VEN_1002&DEV_94C3
"ATI Radeon HD 2400 Series " = ati2mtag_RV610, PCI\VEN_1002&DEV_94C1
"ATI Radeon HD 2400 Series  " = ati2mtag_RV610, PCI\VEN_1002&DEV_94CC
"ATI Radeon HD 2600 PRO" = ati2mtag_RV630, PCI\VEN_1002&DEV_9589
"ATI Radeon HD 2600 X2 Series" = ati2mtag_RV630, PCI\VEN_1002&DEV_958A
"ATI Radeon HD 2600 XT" = ati2mtag_RV630, PCI\VEN_1002&DEV_9588
"ATI Radeon HD 2900 GT" = ati2mtag_R600, PCI\VEN_1002&DEV_9405
"ATI Radeon HD 2900 XT " = ati2mtag_R600, PCI\VEN_1002&DEV_9400
"ATI Radeon HD 3200 Graphics" = ati2mtag_RS780, PCI\VEN_1002&DEV_9610
"ATI Radeon HD 3300 Graphics" = ati2mtag_RS780D, PCI\VEN_1002&DEV_9614
"ATI Radeon HD 3400 Series" = ati2mtag_RV610, PCI\VEN_1002&DEV_95C0
"ATI Radeon HD 3400 Series " = ati2mtag_RV610, PCI\VEN_1002&DEV_95C5
"ATI Radeon HD 3600 Series      " = ati2mtag_RV630, PCI\VEN_1002&DEV_9598
"ATI Radeon HD 3800 Series" = ati2mtag_RV630, PCI\VEN_1002&DEV_9501
"ATI Radeon HD 3800 Series " = ati2mtag_RV630, PCI\VEN_1002&DEV_9505
"ATI Radeon HD 3830" = ati2mtag_RV630, PCI\VEN_1002&DEV_9507
"ATI Radeon HD 3850 X2" = ati2mtag_RV630, PCI\VEN_1002&DEV_9513
"ATI Radeon HD 3870 X2" = ati2mtag_RV630, PCI\VEN_1002&DEV_950F
"ATI Radeon HD 4200" = ati2mtag_RS880, PCI\VEN_1002&DEV_9710
"ATI Radeon HD 4250      " = ati2mtag_RS880, PCI\VEN_1002&DEV_9715
"ATI Radeon HD 4290" = ati2mtag_RS880, PCI\VEN_1002&DEV_9714
"ATI Radeon HD 4300/4500 Series       " = ati2mtag_R7X, PCI\VEN_1002&DEV_954F
"ATI Radeon HD 4550   " = ati2mtag_R7X, PCI\VEN_1002&DEV_9540
"ATI Radeon HD 4600 Series" = ati2mtag_R7X, PCI\VEN_1002&DEV_9490
"ATI Radeon HD 4600 Series " = ati2mtag_R7X, PCI\VEN_1002&DEV_9498
"ATI Radeon HD 4700 Series" = ati2mtag_RV7X, PCI\VEN_1002&DEV_944E
"ATI Radeon HD 4700 Series " = ati2mtag_RV7X, PCI\VEN_1002&DEV_944E
"ATI Radeon HD 4700 Series  " = ati2mtag_RV7X, PCI\VEN_1002&DEV_94B4
"ATI Radeon HD 4770 " = ati2mtag_RV7X, PCI\VEN_1002&DEV_94B3
"ATI Radeon HD 4770  " = ati2mtag_RV7X, PCI\VEN_1002&DEV_94B5
"ATI Radeon HD 4800 Series        " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9440
"ATI Radeon HD 4800 Series         " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9442
"ATI Radeon HD 4800 Series          " = ati2mtag_RV7X, PCI\VEN_1002&DEV_944C
"ATI Radeon HD 4800 Series           " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9460
"ATI Radeon HD 4800 Series            " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9462
"ATI Radeon HD 4850 X2" = ati2mtag_RV7X, PCI\VEN_1002&DEV_9443
"ATI Radeon HD 4870 X2 " = ati2mtag_RV7X, PCI\VEN_1002&DEV_9441
"ATI Radeon HD 5450" = ati2mtag_EvergreenC, PCI\VEN_1002&DEV_68F9
"ATI Radeon HD 5500 Series" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68DA
"ATI Radeon HD 5570" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68D9
"ATI Radeon HD 5600/5700" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68B9
"ATI Radeon HD 5670" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68D8
"ATI Radeon HD 5700 Series" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68B8
"ATI Radeon HD 5700 Series " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_68BE
"ATI Radeon HD 5800 Series" = ati2mtag_Evergreen, PCI\VEN_1002&DEV_6898
"ATI Radeon HD 5800 Series " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_6899
"ATI Radeon HD 5800 Series  " = ati2mtag_Evergreen, PCI\VEN_1002&DEV_689E
"ATI Radeon HD 5900 Series" = ati2mtag_EvergreenH, PCI\VEN_1002&DEV_689C

It also doesn't help that it is an OEM only card,

http://www.amd.com/us/products/deskt...-overview.aspx

From what I can see the card was only just released on early February which means it may have not made it into the 11.2, and support for it may be there when the 11.3 comes out. To make matters worse, HP doesn't even have a driver for it on their site yet.

Now with all that said if you're up to a bit of a challenge it is possible to add the support for your card to the above. If you haven't deleted it, look in C:\ for the ATI or AMD folder which will contain the extracted install files (if you did delete it just start the install from the downloaded exe and stop after it has extracted). Open the folder and navigate to,

C:\ATI\Support\11-2_vista64_win7_64_dd\Packages\Drivers\Display\W76A_INF

and locate the C7112962.inf file, and open it with Notepad. Next open Device Manager, locate your card, double click on it to open the properties for it and then click on the Details tab and scroll down to the Hardware IDs. Now go back to the above INF file and add this line to the bottom of the rest of the cards as above,

"AMD Radeon HD 6450 Graphics " = ati2mtag_Wrestler, PCI\VEN_1002&DEV_XXXX

and change the XXXX with what it shows from Device Manager for the DEV ID. Save and close then try to install again. Hopefully that will get the driver to install.

chadz70 · 24 Mar 2011

Thank you Stormy! I will gove that a try when I get home from work tonight and let you know how it goes.

Much appreciated.

chadz70 · 25 Mar 2011

Didn't work. Thank you for the suggestion though.

TVeblen · 26 Mar 2011

I just looked and HP has absolutely no driver support for any device in that box. That is outrageous. Just when I think they can't get worse...

Since there is no BIOS downloads or updates available you should put that idea out of your mind.

But I would check to see if there is a setting in the BIOS to engage an on-board graphics chip. It is listed as one of the optional graphics in the specs and perhaps they don't bother with two different motherboards? (long shot).

As a worst case solution I would order the recovery disks for the machine from HP, if you did not burn a copy before wiping the drive. If you can't find a way to get the video drivers to work you could always restore and then go through the wonderfully painful job of deleting, uninstalling, and reconfiguring everything down to a near-clean system. Definitely not as good as a wipe and install, but in your case...

Since nothing else has worked I might try looking on the HP site for another (similar) system with a 6450 in it and see if they have HP drivers there and try them. Otherwise, contact HP and get some help directly.

Windows must install that standard VGA driver just to get you to the desktop. The question is why is Windows not detecting the card and installing it's standard WDDM 1.1 driver? That is why I am wondering if the 6450 is not being recognized at all.

Also of note: AMD has a "driver only" package on the "Individual Downloads" tab of their drivers page for that card. Have you tried that?

Windows 7: Video Card not recognized

Video Card not recognized problems?