Crash of all USB-Ports...

Greetings, Sevenforum

First of all I would like to excuse for my rusty english... Passed some time since I last wrote something completely in english

I'm using the x86 version of Build 7000 and I'm very fascinated of how it works already in this beta-stage. But I have a strange crashing-issue from time to time that does not allow me further testing.

From time to time all of my USB-ports seem to block everything: my usb-soundcard stops working, my wireless-adapter, my external hd, everything that's plugged-in into an usb-port stops working.
It happens when I'm using my Soundcard, Videocard or both of them: playing games, watching DvDs, browsing youtube, listening to music, etc.
When I'm trying to reboot, the os will stuck in the logging-off-screen 'cause it's trying to play the logoff-sound over my soundcard...

Here is what I tried so far:
- reinstalling the OS (twice actually)
- removing all my usb-devices and testing which one causes the error (It's not the sound-card, which was my first thought, neither the hd nor the wireless-stick)
- trying different drivers for soundcard, videocard, motherboard
- throwing my computer out of the window (not really, but it nearly happened yesterday )

Has someone else here an idea to fix that issue?

Many thanks in advance and have a nice evening!

The Q

PS:
System specs

* Shuttle xpc SN24P
* nforce 4 AMD ultra
* AMD 64x2 4400+
* Asus en8600GT
* 4gb RAM

* Soundblaster Audigy 2nx
* D-Link DWL-G132

You might want to try narrowing it down by removing one item at a time so that you can see what is causing the problem. Also when you installed the drivers did you use compatibility mode.

thank you for your fast answer =)

to your first input: that's exactly what I tried first after reinstalling my system for the second time. disconnected all - error occurs, connected wireless-adapter - error occurs, disconnected wireless-adapter/connected soundcard - error occurs, and so on...

and yes, I installed it all in compatibility-mode for Vista =)

Well I would suggest that you send Microsoft some feedback on your problem so they can make sure it's fixed before the final release, after all this is a beta and that's the whole reason for using it, so we can make sure they get it right this time. Sorry I can't help you further but don't give up someone with a similar setup may have found the answer to your problem, Good luck.

I'll do as you command!
just kidding thanks for trying to help me and I'll keep the post updated if I find a solution.

cheers
The Q

Hmm I am probably wrong, but maybe it has something to do with power profiles, i remember going into profile settings and seeing some option about turning on/off usb power saving ( i can't remember the exact name of this option ) and I thought it maybe reduces the frequency with which the os polls the usb ports...maybe

I had similar problem, only that my computer completely crashed when plugging in USB devices after a while.

I did this, right click on power logo in tray, select power options and go for "Change plan settings". There is "change advanced power settings", which has USB settings - usb selective suspend setting. Turned that off..

Now waiting if it corrected my problem. What does that setting do? anyone knows?

From USB Selective Suspend

The USB selective suspend feature allows the hub driver to suspend an individual port without affecting the operation of the other ports on the hub. Selective suspension of USB devices is especially useful in portable computers, since it helps conserve battery power. Many devices, such as finger readers and other kinds of biometric scanners, only require power intermittently. Suspending such devices selectively reduces power consumption. More importantly, as long as any USB device remains powered, it will prevent the system from entering deeper sleep states, such as C3. The Windows selective suspend behavior is different for devices operating in Windows XP and Windows Vista.

I have that problem to, not often but sometimes it happens. USB mice stops working, pluging and unpluging wouldn't help at all. Checked USB HDD - same thing, it got power but after a while turns itself off. Only solution I have right now for this is a restart - after everything works fine.

Seems like a little bigger problem. Also, what can be important I often use Sleep (much more useful on lappy) so system run times are about 48 hours.

I'm having the same problem as the OP:

Data transfer over USB causes Windows to hang, CPU spike, and then crash. I've updated to build 7232 and the problem still exists. This is true with both my iPhone, and even my Linksys WUSB600N - a wireless NIC.

It seems to ONLY happen with OUTBOUND data - either copying data to my iPhone, or uploading things (say via P2P).

If there's anything else I can do to help, let me know! I'd love to see this one get fixed.

I was going to suggest downloading and installing at least the public version 7100 RC of Windows 7 to see if some if not all of your problems have been fixed.

usb output causes crash

screwballl said:

I was going to suggest downloading and installing at least the public version 7100 RC of Windows 7 to see if some if not all of your problems have been fixed.

Click to expand...

there have been several people with similar usb problems here. might want to search if you haven't already. the other thing is to go into device manager and see if the USB look like this one

Hope this helps

Ken

just as a note: my motherboard dosn't like things plugged into the front panel when it's set to 'Hi-Speed' in the BIOS on other OS', maybe your setups behaving the same way..

I had to either select 'Full-Speed' instead of 'Hi-Speed' or plug things straight into the back of my PC.

Dunno if this will help but thought I'd mention. (Maybe it depends on the case connections. I honestly dont know..)

i have the same issue when coping data to my usb hard drive, large spike and then all usb ports seem to shut down. im using the full and final windows7 pro, as a MS gold partner so not fixed

jimlad said:

i have the same issue when coping data to my usb hard drive, large spike and then all usb ports seem to shut down. im using the full and final windows7 pro, as a MS gold partner so not fixed

Click to expand...

first we could use some info like computer, mdoel,ram, 32 or 64, clean install or upgrade. all drivers ok,etc

welcome Jim

Ken

zigzag3143 said:

jimlad said:

i have the same issue when coping data to my usb hard drive, large spike and then all usb ports seem to shut down. im using the full and final windows7 pro, as a MS gold partner so not fixed

Click to expand...

first we could use some info like computer, mdoel,ram, 32 or 64, clean install or upgrade. all drivers ok,etc

welcome Jim

Ken

Click to expand...

hi Ken, my spec is below

SN68PTG5 Shuttle - Windows 7 Professional
AMD64 X2 Dual Core 5000 Black - BFG GeForce 9600 GT
WDSE16 500GB SATA-II - 4GB Crucial DDR2 PC2-5300

jimlad said:

zigzag3143 said:

jimlad said:

i have the same issue when coping data to my usb hard drive, large spike and then all usb ports seem to shut down. im using the full and final windows7 pro, as a MS gold partner so not fixed

Click to expand...

first we could use some info like computer, mdoel,ram, 32 or 64, clean install or upgrade. all drivers ok,etc

welcome Jim

Ken

Click to expand...

hi Ken, my spec is below

SN68PTG5 Shuttle - Windows 7 Professional
AMD64 X2 Dual Core 5000 Black - BFG GeForce 9600 GT
WDSE16 500GB SATA-II - 4GB Crucial DDR2 PC2-5300

Click to expand...

Jim

two places you can check is device manager check the usb decives and check for unknowns. You upgrade bios?

Second is event viewer. check windows log>applications , and systems for errors relating to the usb problem. wont be app crash but more likely time out, or exception errors.

Let me know if you need help with any of this.

thanks for filling in your system specs

Ken

ok i will have a good look, i was just googling the issue and stumbled across this thread. It does not happen all the time and a quick reboot and its away, so i will have a look at those power settings too. Thanks for the help and will let u know how i get on. Jim

event viewer not helping much anyone else sort this issue?

I have an Asus AMD motherboard and have the same problems. Seems to happen most often when I'm listening to something in Itunes and then initiate a download of a podcast over my USB wifi adapter which is a common problem to this thread. I also get the problem while torrenting(legit linux distros of course!) and some times randomly while downloading/uploading through my browser.

I also have the same errors mentioned at this thread which actually has a solution. I wonder if the errors are inter-related? Do others who have the USB crash issue also see the AMD Northbridge errors in event viewer?

I will be trying the fixes in the technet thread to see if they have bearing on the USB crash issue and will report back.

Edit: I'm running x64 but other people have mentioned issues with x86 so I don't think thats the common thread. I just updated my BIOS to the latest version and installed the latest ACPI driver from the Asus PCProbeII package.