USB 3.0 HUB speed problem  

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  1. Posts : 1,927
    Windows 7 Home Premium 64 bit SP1
       #1

    USB 3.0 HUB speed problem


    I just purchased a Ultra Aluminous 4 port USB 3.0 Hub.

    My computer has been relocated and it is now very difficult to get at my 3.0 ports on the back of the machine so I thought this would make life easy.

    My latest Renesas USB 3.0 driver software sees the new hub as USB 2.0 and installs that driver. I have 2 USB 3.0 drives that work fine if plugged directly into the back ports, but if I plug them into my new hub I get a message telling me they can go faster.

    Is there a way to manually install the USB 3.0 hub driver? I believe the Renesas driver package includes it. I tried using device manager manual install but it does not list Renesas drivers when it lists all available drivers.

    I have tried removing and re-installing the latest driver software with no luck.

    Thanks
      My Computer


  2. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #2

    If this is not a self-powered hub, there may be a problem with the devices starving from power.
      My Computer


  3. Posts : 7,683
    Windows 10 Pro
       #3

    Have you looked at the manual or visited the manufacturer's website to see what they have to say about your issue. That might help. Also as whs hinted, if the item came with a power cord, is it hooked up?
      My Computer


  4. Posts : 1,927
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #4

    whs said:
    If this is not a self-powered hub, there may be a problem with the devices starving from power.
    I have the hub plugged in to a live outlet.
      My Computer


  5. Posts : 1,927
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #5

    sygnus21 said:
    Have you looked at the manual or visited the manufacturer's website to see what they have to say about your issue. That might help. Also as whs hinted, if the item came with a power cord, is it hooked up?
    No manual came with it, but I will do some digging around on the company website.
      My Computer


  6. Posts : 7,683
    Windows 10 Pro
       #6

    Let us know what you find out. The info could help others.

    Thanks.
      My Computer


  7. Posts : 1,927
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #7

    I searched Ultra's website and had no luck. I also did several web searches and came up empty.
      My Computer


  8. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #8

    But as things are it definitely looks like a driver problem. I would call the company and ask them what they suggest.
      My Computer


  9. Posts : 7,683
    Windows 10 Pro
       #9

    Out of curiosity are you using the same cables? Are the cables USB 3.0 compliant?

    Maximum PC | Everything You Need to Know About USB 3.0, Plus First Spliced Cable Photos
      My Computer


  10. Posts : 1,927
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #10

    sygnus21 said:
    Out of curiosity are you using the same cables? Are the cables USB 3.0 compliant?

    Maximum PC | Everything You Need to Know About USB 3.0, Plus First Spliced Cable Photos

    I am using the supplied cable, which is USB 3.0 compliant.
      My Computer


 
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