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Windows 7: Authentec Drivers

15 Jul 2010   #121
dbsimms63

Windows 7 Ultimate 64 bit
 
 

Everything else works fine, just this one stupid problem. I have a feeling it has something to do with the Asus MB, the Authentec fingerprint scanner, and the 64 bit architecture. Even on Microsoft's site under this particular sensor, it says it is not compatible with Windows 7 64, 32 bit yes, but 64 no. So I don't know what to think anymore.


My System SpecsSystem Spec
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15 Jul 2010   #122
PhreePhly

Windows 7 x64 (RTM via MSDN)
 
 

Quote   Quote: Originally Posted by dbsimms63 View Post
Everything else works fine, just this one stupid problem. I have a feeling it has something to do with the Asus MB, the Authentec fingerprint scanner, and the 64 bit architecture. Even on Microsoft's site under this particular sensor, it says it is not compatible with Windows 7 64, 32 bit yes, but 64 no. So I don't know what to think anymore.
Where on MS's site does it state that. The fact that they have a WHQL 64-bit driver for the device, means that the device is supported.
My System SpecsSystem Spec
15 Jul 2010   #123
dbsimms63

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by PhreePhly View Post
Quote   Quote: Originally Posted by dbsimms63 View Post
Everything else works fine, just this one stupid problem. I have a feeling it has something to do with the Asus MB, the Authentec fingerprint scanner, and the 64 bit architecture. Even on Microsoft's site under this particular sensor, it says it is not compatible with Windows 7 64, 32 bit yes, but 64 no. So I don't know what to think anymore.
Where on MS's site does it state that. The fact that they have a WHQL 64-bit driver for the device, means that the device is supported.
Windows 7 Compatibility for Authentec: Drivers, Updates, Downloads
My System SpecsSystem Spec
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15 Jul 2010   #124
dbsimms63

Windows 7 Ultimate 64 bit
 
 

Can you tell by what I sent you what version of TrueSuite I have?
My System SpecsSystem Spec
15 Jul 2010   #125
dbsimms63

Windows 7 Ultimate 64 bit
 
 

I could revert to a 32 bit W7, but I don't want to loose my RAM. I would rather loose the fingerprint scanner, or buy one that is compatible with 64 bit.
My System SpecsSystem Spec
15 Jul 2010   #126
PhreePhly

Windows 7 x64 (RTM via MSDN)
 
 

No idea about the ruesuite version, but I'm sure it's the latest. The large .dll file in the update download is basically the TrueSuite software.

We have both HP and MPC laptops in this office and I have had the fingerprint scanner working on both. Both types of laptops are using the AES1610 sensor. This is with x64. I believe the MS compatibility page is wrong.

One last thought. Is the TPM chip in your laptop functioning? The 1610 sensor makes use of the TPM chip.
My System SpecsSystem Spec
15 Jul 2010   #127
dbsimms63

Windows 7 Ultimate 64 bit
 
 

I don't think mine has a TPM chip. I know the Asus site said it does, but I've heard theat the North American versions did not have it. I have not seen anything labeled TPM in BIOS. What else could it be called?
My System SpecsSystem Spec
15 Jul 2010   #128
dbsimms63

Windows 7 Ultimate 64 bit
 
 

Alot of the "descriptions" on Asus's site have been wrong. I know I will never buy another Asus again. Too many discrepencies in descriptions about features and functions. Next time I will get a Lenovo.
My System SpecsSystem Spec
15 Jul 2010   #129
PhreePhly

Windows 7 x64 (RTM via MSDN)
 
 

Go to device manager and look at the security devices. There should be an entry for the Trusted Platform Module. If it is not there, then you need to go through your BIOS and possible turn it on. If it is not in your BIOS, then you don't have one. I was pretty sure that most laptops produced in the last 3 years had a TPM.
My System SpecsSystem Spec
15 Jul 2010   #130
PhreePhly

Windows 7 x64 (RTM via MSDN)
 
 

Doing some research on-line, it looks like the TPM was an optional piece of equipment, so you might not have it available.
My System SpecsSystem Spec
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