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Windows 7: Authentec Drivers

17 Jul 2010   #171
dbsimms63

Windows 7 Ultimate 64 bit
 
 

Have a good night, and thanks again for all your help and information.


My System SpecsSystem Spec
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17 Jul 2010   #172
PhreePhly

Windows 7 x64 (RTM via MSDN)
 
 

One last question, did you remove all 4 of the driver files used by the 1610? When you go to the driver details page, it lists 4 driver files associated with the hardware. Did you remove all 4 of them?
My System SpecsSystem Spec
17 Jul 2010   #173
dbsimms63

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by PhreePhly View Post
One last question, did you remove all 4 of the driver files used by the 1610? When you go to the driver details page, it lists 4 driver files associated with the hardware. Did you remove all 4 of them?
Well after I deleted the drivers, I clicked the details page and it said there were no drivers, so I guess I did. These are the drivers that are on there now, do they look like yours?


Attached Images
 
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17 Jul 2010   #174
dbsimms63

Windows 7 Ultimate 64 bit
 
 

should I go through the whole mess again? Do you really think it will help? Frankly, I'm skeptical.
My System SpecsSystem Spec
18 Jul 2010   #175
PhreePhly

Windows 7 x64 (RTM via MSDN)
 
 

Well, as far as going back and doing it again, I'll tell you that has worked for me many, many times. I will swear up and down that I am simply repeating thesamething over and over, and suddenly the fifth or sixth time it works and I can't explain it.

You have the basic process down now. The key is to remove everything and anything related to TrueSuite and the drivers from your machine. Logoff and back on. Infact, it might be better to do a complete shutdown-restart.

You might surprise yourself.

Good luck.

Look on the bright side, you probably know far more about driver installation than you ever wanted to
My System SpecsSystem Spec
19 Jul 2010   #176
dbsimms63

Windows 7 Ultimate 64 bit
 
 

Well no surprises here. I un-installed the drivers again, checked in the driver details, nothing there, and of course the sensor vanished, deleted truesuite. Shut down, and rebooted. When the computer comes up it loads the drivers for the sensor, but it's an old driver, thought I got rid of those before when I found the folder you mentioned and deleted it, so I don't know where the computer is getting them from. But I go ahead, and update drivers, using the folder with the new drivers, they install. I look at the biometric devices, click on the use prints to log onto windows, it says I'm enrolled. How can I be enrolled, since I deleted evertyhting. So I go into manage fingerprint data, turn off biometrics, thus deleting all the enrollment data. Open TrueSuite, and re-enroll my prints, do a shut down and re-boot, and still can't use the sensor. The fact that the system finds the older drivers, may be the root problem, but since I have no clue as to how to fix it, I quit. Maybe it is getting it from the 32 bit folder for my Vista, even though it's on a seperate HDD, I don't know, but I'm tired of trying. It's just easier to give up and just type a password than going through all this headache to try and get the stupid thing to work. Thanks again.
My System SpecsSystem Spec
23 Jul 2010   #177
renezito

Vista
 
 

Sometimes is usefull to search. I have a HP dv6950la with Windows 7 64 bit and I solved this with some help in this forum:
Authentec Finger Print doesn't "read" Problem
Rastro solution worked perfect for me.
Sorry for my english, I speak spanish
I hope this helps!
My System SpecsSystem Spec
23 Jul 2010   #178
dbsimms63

Windows 7 Ultimate 64 bit
 
 

thanks for your help renezito, but my system is an Asus and HP drivers won't work.
My System SpecsSystem Spec
23 Jul 2010   #179
PhreePhly

Windows 7 x64 (RTM via MSDN)
 
 

dbsimms,

That's not necessarily true. It may be that HP has packaged their exe to do a proper removal and install. I have used Dell updates to fix stuff on my non-Dell laptop.

It's worth a try. Worst case, the installer won't run.

By now, you know how to remove the driver and re-install.
My System SpecsSystem Spec
23 Jul 2010   #180
dbsimms63

Windows 7 Ultimate 64 bit
 
 

I guess your right. I got a file from Authentec, TSPremiumTrial64 4.0.0.251.zip, to try. It downloaded a very nice version of TrueSuite and it updated the fingerprint drivers to 9.1.0.489, but it still won't work. I guess I'll try it and see.
My System SpecsSystem Spec
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