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Windows 7: Need Help!!!

12 Apr 2011   #1

Windows 7 Professional 32 bit
 
 
Need Help!!!

I really need some help, I have been searching up and down for a SCSI hard drive driver and have not been able to find anything. I have installed a new hard drive on an old Alienware laptop. Now there are two hard drives. The one hard drive has XP installed on it, while the new one I have been trying to install Windows 7 on. Both drives show up in the bios, and when xp is booted up. I am completely clueless as to where else to look for a scsi driver for a hard drive.

My System SpecsSystem Spec
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12 Apr 2011   #2

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by makism View Post
I really need some help, I have been searching up and down for a SCSI hard drive driver and have not been able to find anything. I have installed a new hard drive on an old Alienware laptop. Now there are two hard drives. The one hard drive has XP installed on it, while the new one I have been trying to install Windows 7 on. Both drives show up in the bios, and when xp is booted up. I am completely clueless as to where else to look for a scsi driver for a hard drive.
Hi makism, Are you sure you need a SCSI driver ? you may have a SATA HDD ,If the drive is showing in the bios then windows xp should recognise you have an additional hard drive installed,
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12 Apr 2011   #3

Windows 7 Ultimate x86
 
 

Double check what type of drive you have. Things to look for are SATA, IDE, SAS, SCSI, or USB.

You may need to load the drivers before it will work
Sent from my Droid Incredible
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12 Apr 2011   #4

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

Quote   Quote: Originally Posted by makism View Post
I really need some help, I have been searching up and down for a SCSI hard drive driver and have not been able to find anything. I have installed a new hard drive on an old Alienware laptop. Now there are two hard drives. The one hard drive has XP installed on it, while the new one I have been trying to install Windows 7 on. Both drives show up in the bios, and when xp is booted up. I am completely clueless as to where else to look for a scsi driver for a hard drive.
There isn't normally a "driver" for a "hard drive". But there are drivers for the hardware controller to which the drive is connected.

If you really had a SCSI drive in your laptop, there may have been an onboard SCSI controller chip (perhaps Adaptec or some other manufacturer) and onboard SCSI connector to which the SCSI cable from that drive was actually connected. It's the onboard SCSI controller chip that needs the driver, not the SCSI drive itself.

If you can see that drive while in WinXP, you can provide us with the specific info we need to help you find where (or if) that manufacturer's Windows 7 drivers might (if you're lucky) be found. Normally Windows 7 has built-in support for most (or many) legacy devices (like your onboard SCSI controller chip) but maybe not. In that case, hopefully the manufacturer may now provide a Windows 7-usable/compatible driver (perhaps from Vista) that could work.

Anyway, while booted to your WinXP environment, right-click on My Computer, select Properties, Select the Hardware tab, then push the Device Manager button.

Next, expand your "disk drives" item and tell us exactly the complete description you see for that SCSI drive which you say cannot be seen by Windows 7 but which is supported by WinXP. It would be interesting for you to also provide what is shown for your second drive (though I realize it's not the problem). A screenshot of the expanded items would also be just as useful.

Then, select that SCSI disk drive, right-click on it, and select Properties. Then select the Details tab, and in the dropdown list (where Device Instance ID is probably shown by default) select the "Hardware IDs" item. Then, tell us exactly the items are that are shown for that disk drive. Again, either a list or a screenshot would provide the information needed.

Ok. Close these disk drive related windows all up, and while still in Device Manager now navigate down to what should be "SCSI and RAID controllers". Again, expand that item and tell us what you see there (again, screenshot would be fine).

Then, again, right-click on the SCSI controller you see, select Properties, select the Details tab, select the Hardware IDs item from the dropdown list, and once again tell us all the lines that you see there (again, screenshot would be fine).


Once you give us the working details in your working WinXP environment, we can maybe/hopefully help you in your Windows 7 environment for this SCSI controller/disk.
My System SpecsSystem Spec
13 Apr 2011   #5

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

From your posts
Hard Drive?
SCSI Hard Drive Driver?

You have a
Dell Alienware notebook.Model No: unknown

What is the Model No: ???
My System SpecsSystem Spec
13 Apr 2011   #6

Windows 7 Professional 32 bit
 
 

Need Help!!!-prntscrn2.jpg

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I have attached 4 screenshots. I hope that these help everyone solve my problem.

Thanks!
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13 Apr 2011   #7

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi makism , have a look at Dells website Dell Drivers and Downloads input your laptop model number and search the drivers there , if youwould be so kind and tell us the model number we may be able to find you a better driver
My System SpecsSystem Spec
13 Apr 2011   #8

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

Quote   Quote: Originally Posted by makism View Post
I have attached 4 screenshots. I hope that these help everyone solve my problem.
Actually, there should probably be one more... for the Fujitsu MHV2080BH SCSI drive. That one's missing, although you showed TWO disk drives.

Are you implying that your Fujitsu drive is seen and understood by Windows 7, but that the ST925031-5AS drive is not? Is that the one you're missing?

This is kind of unexpected, as that Promise SATA378 controller is really where the drivers are crucial, if both hard drives are connected to that controller. I honestly wouldn't think there are ANY "drivers" for a hard drive, so you'd think BOTH drives would be supported under the controller. If one drive is supported, you'd think BOTH drives would be supported... since it seems the controller itself has to be supported if one of the drives is understood by Windows 7.

Also, it's interesting that WinXP thinks of them as SCSI drives though the controller's name suggests it's a SATA controller. But I may just not be familiar with this hardware combination.


Incidentally, if you could also provide a matching set of screenshots from the Windows 7 Device Manager (also requesting Hardware IDs, just as you did for WinXP) for the devices that ARE seen and supported in Windows 7, it would be very helpful.

Presumably there is one device (i.e. that second disk drive for which you opened this thread) that somehow is not supported, and which would be in the "other hardware" group with a yellow question mark on it that is NOT going to have complete information for it.


Again, you didn't answer how you got into this situation. Was this machine purchased from Dell with WinXP installed, and now you want to install Windows 7... and are missing the appropriate driver that way?

Have you called Dell for support? Have you checked the Dell site for drivers available for your machine? Do they support Windows 7 on that machine?

What is the actual Dell model?
My System SpecsSystem Spec
13 Apr 2011   #9

Windows 7 x64 Ultimate
 
 

Maybe someone can elaborate on this more but even as far back as XP, the driver for SATA actually handles both SATA and SCSI devices. It either translates SCSI to SATA or the other way around depending on the drive/controller installed so that there is a single interface between the two upstream of the driver.

It is not uncommon to see disks labeled as "SCSI" when in fact they are SATA. But the bottom line is, the regular SATA driver for your laptops hard drive controller is all you need. If windows sees it, then your good to go...
My System SpecsSystem Spec
13 Apr 2011   #10

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

I've done a bit of research on this subject, and it appears that it is the Promise SATA378 controller which must be your problem.

That chip appears to only have drivers for WinXP, not for Vista or Windows 7.

So quite frankly, I'm surprised that either of your two drives is actually "supported".

Again, if you would post similar Device Manager "hardware ID's" screenshots from Windows 7, we could see exactly how far Windows 7 got in understanding this WinXP-vintage hardware (both SATA controller and hard drives).

It may simply be that all of the hardware on this machine is NOT supported by Windows 7. That happens, you know. You've indicated that it is 6-7 years old, and came with WinXP installed. That may be its limitation.
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