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Windows 7: Cannot scan wirelessly with Epson NX625 ... At my wits end.

19 Apr 2011   #11
Miss M

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
I've also read that you may need to configure the scanner network settings on the printer.

Epson Stylus NX625, FAQ - Technical Support - Epson America, Inc.
Hi, thank you for your reply. I've already configured the networking settings on the printer itself. I've even tested and confirmed the connection, it says everything is fine.

If it can print wirelessly, why is it telling me there is a "communications error" when I try to scan wirelessly?


My System SpecsSystem Spec
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19 Apr 2011   #12
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

If it can print wirelessly, why is it telling me there is a "communications error" when I try to scan wirelessly?[/QUOTE]

Although these things are called "multifunction" devices, they are actually quite separate devices in the same box.

Printing is primarily an output function. Your machine sends whatever you are printing to the printer, and only receives acknowledgements.

Scanning is primarily an input function. Your machine sends various commands to the scanner, and should then receive the scanned material. Obviously this is not working for you.

Considering what you have already tried without success, I would suspect you have a defect in the SCANNER connections to the wireless transmitter, ( which is doubtless common to all the devices in the box). Could be something as simple as a loose cable.

If the machine works when you use a USB cable, then that is certainly the problem. If it does not work with a USB cable either, then the scanner has some other defect.

Can you exchange the machine? That is what I would try at this stage.

Regards....Mike Connor
My System SpecsSystem Spec
19 Apr 2011   #13
Miss M

Windows 7 Home Premium 64bit
 
 

Thanks.

... I cannot exchange the machine, I bought it on amazon. Epson's "support" does not even have a US toll-free number ... when I called, it was in california.

I've configured the networking settings and everything is fine. If I get a USB cable and it scans, that's great, but really annoying since I have a laptop and will have to connect the USB cord every time I want to scan. Sigh.
My System SpecsSystem Spec
.


19 Apr 2011   #14
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by Miss M View Post
Thanks.

... I cannot exchange the machine, I bought it on amazon. Epson's "support" does not even have a US toll-free number ... when I called, it was in california.

I've configured the networking settings and everything is fine. If I get a USB cable and it scans, that's great, but really annoying since I have a laptop and will have to connect the USB cord every time I want to scan. Sigh.
If it works with a USB cable, that is proof that the wireless scanning does not function. That is sufficient grounds for a warranty claim on the seller. If it does not work with a USB cable, the same applies.

They would have to repair it, exchange it, or refund your money. Which Amazon did you buy it from? ( Country) And when did you buy it?

Regards....Mike Connor
My System SpecsSystem Spec
19 Apr 2011   #15
Miss M

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Mike Connor View Post
Quote   Quote: Originally Posted by Miss M View Post
Thanks.

... I cannot exchange the machine, I bought it on amazon. Epson's "support" does not even have a US toll-free number ... when I called, it was in california.

I've configured the networking settings and everything is fine. If I get a USB cable and it scans, that's great, but really annoying since I have a laptop and will have to connect the USB cord every time I want to scan. Sigh.
If it works with a USB cable, that is proof that the wireless scanning does not function. That is sufficient grounds for a warranty claim on the seller.

They would have to repair it, or exchange it. Which Amazon did you buy it from? ( Country).

Regards....Mike Connor
Hi, I just ordered a USB cable, i'll see if it works when it gets here.

I ordered it from Amazon.com, US, and it was new in the package, new and never opened.

If I do not know what model year the unit would be, I assume it's around 2010 so I don't know if has a warranty or if it's still covered by one. It didn't state anything about a warranty in the paperwork.
My System SpecsSystem Spec
19 Apr 2011   #16
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by Miss M View Post

Hi, I just ordered a USB cable, i'll see if it works when it gets here.

I ordered it from Amazon.com, US, and it was new in the package, new and never opened.

If I do not know what model year the unit would be, I assume it's around 2010 so I don't know if has a warranty or if it's still covered by one. It didn't state anything about a warranty in the paperwork.
Here? ;

Amazon.com: Epson Stylus NX625 Color InkJet All-in-One (C11CA70271): Electronics

Seems you have to buy warranty;



that would be illegal where I live. A minimum warranty of three years is given on such articles.

Sorry that doesn't seem to be much help.

Regards....Mike Connor
My System SpecsSystem Spec
19 Apr 2011   #17
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

My System SpecsSystem Spec
19 Apr 2011   #18
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Also, have you seen this?

Epson Stylus NX625, News & Alerts - Technical Support - Epson America, Inc.


Regards....Mike Connor
My System SpecsSystem Spec
19 Apr 2011   #19
Miss M

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Mike Connor View Post
Thank you for posting the warranty information. I already have the Drivers & Utilities combo pack and have installed it on my Windows 7 (64 bit.)

Nothing seems to cure the wireless scan issue. It even freezes when I use the "VueScan" third party TWAIN software and drivers.
My System SpecsSystem Spec
19 Apr 2011   #20
Miss M

Windows 7 Home Premium 64bit
 
 

When EPSON scan hangs (while trying and failing to scan over the network), these are the details:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: escndv.exe
Application Version: 3.7.7.0
Application Timestamp: 4a4d8b52
Hang Signature: 1dbf
Hang Type: 0
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 1dbf27d629102e668c90faed7d70f17e
Additional Hang Signature 2: a4f4
Additional Hang Signature 3: a4f41271d1ae09258f0283545628daf2
Additional Hang Signature 4: 1dbf
Additional Hang Signature 5: 1dbf27d629102e668c90faed7d70f17e
Additional Hang Signature 6: a4f4
Additional Hang Signature 7: a4f41271d1ae09258f0283545628daf2

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 Cannot scan wirelessly with Epson NX625 ... At my wits end.




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