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Windows 7: Cannot scan wirelessly with Epson NX625 ... At my wits end.

19 Apr 2011   #1
Miss M

Windows 7 Home Premium 64bit
 
 
Cannot scan wirelessly with Epson NX625 ... At my wits end.

I am close to giving up, this is really frustrating. I have been searching the forums and the net in general to help me, but nothing worked. I have uninstalled and re-installed 3 times now.

My computer info:

Windows 7 Home Premium, 64-bit

I recently bought a new Epson Stylus NX625. Installation was pretty painless, it connected to my network easily, and the printer works just fine. It's a wireless-multifunction printer/scanner/copier. It prints wirelessly, not sure why it's having such an issue SCANNING wirelessly.

Epson Stylus NX625 All-in-One Printer - Product Information - Epson America, Inc.

I updated all the drivers/firmware/software from Epson's site ... so everything should be current. I didn't use the CD. I have the latest version of Epson scan, 3.77.

The problem is, Epson scan does not seem to want to work. There is -NO- way for me to scan anything; I tried Windows Fax and Scan - it does not detect my network printer, I tried adding a network printer, it does not show up in the list. There is not even an option to scan files to a SD card or anything, even though the NX625 has an SD card reader.

I tried manually adding the .inf files to windows "add hardware" wizard, nothing. The epson drivers are TWAIN and I think Windows wants WIA to be able to use Fax & Scan.

The problem is when I open EPSON scan, the program itself works fine, until I try to scan or even preview. It acts and shows a dialog box showing that it's ready to scan, but suddenly freezes and has to be manually closed. This happens every time, and I haven't found a way to fix it. The program just hangs. It hangs on the "scanner warming up" dialog, and the printer display reads "Scanning ... " but nothing happens. It just stays like that. Eventually, after around 5 minutes, an error box will come up saying "Error sending data", and the display on the unit will read "Communications Error".

I also tried scanning right from the control panel, but that doesn't work either. On the display, it says "Communications Error. Make sure the computer is connected, and then try again."

... uh, I don't use a USB cable, I have a laptop, that's why I want to scan wirelessly.

Does anyone have any solutions at all? I really like the NX625, and I don't want to return it ... anyone have any similar issues? i've done everything I could think of.

I also emailed epson, not sure how much help they will be, though.


My System SpecsSystem Spec
.
19 Apr 2011   #2
Orbital Shark

 
 

Hi,

Firstly, thanks for such a detailed report, it makes things much easier

Secondly, and this may be the silly bit, I need to ask 1 main question...Have you installed the 64Bit drivers for the Printer/Scanner?

You may want to try using the Advanced Boot Options and selecting Disable Driver Signature Enforcement and see if it allows the program to run.

Most Wireless printers need to have the USB cable plugged in at some time during installation in order to set the host machine (your laptop) with the correct Wireless settings. In your case you have Wireless printing which would suggest that at least half of the setup was successful.


OS
My System SpecsSystem Spec
19 Apr 2011   #3
Miss M

Windows 7 Home Premium 64bit
 
 

Hi, thank you for responding.

Yes, I have installed the Windows 64-bit drivers. I do not have a USB cable, so I wouldn't be able to test it with one ... i'll pick one up and see if that solves the issue.

In the meantime, I will try your suggestion with the Advanced Boot Options and selecting Disable Driver Signature Enforcement.

I'll reply back with my results. Thanks =D
My System SpecsSystem Spec
.

19 Apr 2011   #4
Miss M

Windows 7 Home Premium 64bit
 
 

Ok, so I restarted, and chose selecting Disable Driver Signature Enforcement.

... nothing, program still hangs, NX625 still says "scanning ... " until EPSON scan tells me it failed to send data. I really don't know what the issue is ... i've had multifunction devices before, Canon and Lexmark, they never gave me these issues.

If I have to use a USB cable every time I want to scan, that is going to be ridiculously inconvenient since I have a laptop ....

=[
My System SpecsSystem Spec
19 Apr 2011   #5
PooMan UK

Windows 7 Ultimate 64bit
 
 

Hiya pal
Have you had a look at the NX 625 FAQ
My System SpecsSystem Spec
19 Apr 2011   #6
Miss M

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by PooMan UK View Post
Hiya pal
Have you had a look at the NX 625 FAQ
I did, and nothing there helped so far. I have re-installed and uninstalled and then re-installed and updated everything ...
My System SpecsSystem Spec
19 Apr 2011   #7
PooMan UK

Windows 7 Ultimate 64bit
 
 

Maybe try running the System File Checker to make sure you dont have a corrupted file.

To do this, click on the Start orb and type cmd.exe in the Start Search box. Rightclick on it and choose "Run as Administrator". Once the Command Prompt opens, type
"sfc /scannow" without the quotes and hit Enter. The System File Checker will start. It might take a while to complete so be patient. Reboot when it has completed.

If this didnt help and no problems were found, try creating a new User Account with Admin permissions. Logon to it and try scanning an image now.
My System SpecsSystem Spec
19 Apr 2011   #8
Miss M

Windows 7 Home Premium 64bit
 
 

Hi, thank you for your suggestion. SFC didn't find any errors, and the same thing still happens when creating a new User account with admin privileges.

Would I have to get a USB cable to get my scanner to work? that seems to be the only option ... since it's not in communication with my scanner, and Epson Event Manager says that my network connection to the scanner is ok.

... So. Not sure why it's having a problem then. The Epson Event Manager Network Scan settings lists no errors.

The Scanner Network connection test says "Available".

My System SpecsSystem Spec
19 Apr 2011   #9
Orbital Shark

 
 

Hi, sorry for the late reply...

If you have the availability of a USB cable you may want to try scanning with it plugged in, then trying wirelessly. It could be that 1 of the settings has changed and connection VIA USB may resolve any address issues.
My System SpecsSystem Spec
19 Apr 2011   #10
Orbital Shark

 
 

I've also read that you may need to configure the scanner network settings on the printer.

http://www.epson.com/cgi-bin/Store/s...84&foid=170059
My System SpecsSystem Spec
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 Cannot scan wirelessly with Epson NX625 ... At my wits end.




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