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Windows 7: USB devices stopped working; Window 7 Code 19 Failure loading Using th

26 Apr 2011   #1

Windows 7 Home Premium 64 bit
 
 
USB devices stopped working; Window 7 Code 19 Failure loading Using th

Trouble shooters and windows fix-it centre no longer work; previously was able to restore devices which would stop working after a shutdown.
Windows File Checker utility (sfc.exe) reports "Windows Resource Protection did not find any integrity violations"
The following is a diagnostic report. Any help would be appreciated.
DrissaDevice TypeIntel(R) ICH9 Family USB Universal Host Controller - 2935 Device StatusFailure using the VxD loader. (Code 19) Plug and Play IDPCI\VEN_8086&DEV_2935&SUBSYS_3624103C&REV_03\3&21436425&0&E9

My System SpecsSystem Spec
.

26 Apr 2011   #2

Windows 7 Ultimate x64
 
 

Hello Drissa, Welcome to the forum.
Could you please fill out your system specs it would help us to help you
As this is a reoccuring problem and Code 19 points to a registry problem I think it might be best/quicker if you were to make backups and reinstall Windows, if you have a windows DVD you may wish to try a repair install; Repair Install
My System SpecsSystem Spec
26 Apr 2011   #3

Windows 7 Home Premium 64 bit
 
 

Hello Pooch and thanks for your input; system specs now entered.
My System SpecsSystem Spec
.


26 Apr 2011   #4

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
28 Apr 2011   #5

Windows 7 Home Premium 64 bit
 
 
chipset and bios

Installed updated chipset from Intel, with no joyful result; do not know what to do with the BIOS. Do I need to edit the registry, upper and lower filters, and how do I identify these.
thanks
Drissa
My System SpecsSystem Spec
28 Apr 2011   #6

Several, including Windows 7 x64 Ultimate
 
 

You are using drives in a USB 3.0 enclosure according to your specs. What other USB devices are you using?

Do you have the USB 3.0 Drivers installed?



ASUS P7P55D-E bios & drivers

The BIOS can be updated, but this is a last resort, and only to be used if it addresses your problem. Flashing a BIOS ( meaning to burn new data into it) is inherently dangerous, and can render your motherboard useless.

You also mention that you use a Norton product. Could you try uninstalling that, ( you may need a special tool to do that), and then rebooting the machine.

Regards....Mike Connor
My System SpecsSystem Spec
28 Apr 2011   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Drissa View Post
Installed updated chipset from Intel, with no joyful result; do not know what to do with the BIOS. Do I need to edit the registry, upper and lower filters, and how do I identify these.
thanks
Drissa
The Bios from HP appears to be another .exe file which you can install through Windows I could not check more here as the model number from your Laptop are still missing from your specs.

The only other option I see is a new install of Windows as I wrote in my first post
My System SpecsSystem Spec
28 Apr 2011   #8

Windows 7 Home Premium 64 bit
 
 

Hewlett-Packard Hp Pavilion dv7-2230sa Entertainment Notebook
My System SpecsSystem Spec
28 Apr 2011   #9

Windows 7 Ultimate x64
 
 

Thank you for this There is an update available but I am not convinced it will help.
Have you tried Mikes advice with Norton?
You could just do this; SFC /SCANNOW Command - System File Checker
Failing that HP Backup and Recovery Manager


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