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Windows 7: USB Device Not Recognized SPAM! on an unused USB port!


29 Apr 2011   #1

windows 7 64bit system builders
 
 
USB Device Not Recognized SPAM! on an unused USB port!

Ok this is driving me crazy. This all started when one day my G930 Logitech headset started becoming a pain in the ass to use. I had the charging dock plugged into one of the two USB ports behind my HP ZR30w monitor.

Then after a few days I began to get a USB Device Not Recognized Error constantly. Like you hear the Windows Pinging sound when you connect and disconnect a USB device all the time. Its like spamming me with the sound.

I tracked it down to this USB port, Port_#0001.Hub_#0011 (which is the USB port behind my monitor HP ZR30w, it is the inner most USB on the back.

I ran virus scans, spyware scans and nothing shows up, I had to rule out any fishy stuff. I have no idea how to get this error to stop showing up...it literally spams me with the error and sound when nothing is plugged in to that port...as I am typing this its yelling at me.

The catch is though, this is when the USB port is empty...nothing is plugged into it...it is like a phantom USB port that is just going haywire...Now if I plug a device in to it...the device works fine and the USB Device error does not show up, but for instance in this case, my G930 headset ends up disconnecting and reconnecting and throwing me errors...

How do i fix this? Is this a bad USB port?

I am running Windows 7 64bit. I tried disabling the USB port all together but it still shows that a device is attempting to connect to that port and is not being recognized.

Also I have updated all my drivers, updated my motherboard, the only thing i have not done is reinstall USB controllers but i do not know how to do that. In the process of finding the problematic USB port I ended up mapping all the USB ports and their numbers so how I found out which USB port it was, was due to trial and error and finding it was the one behind my monitor.



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My System SpecsSystem Spec
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02 May 2011   #2

Windows 7 x64 Ultimate
 
 

I had the same problem, minus the headset issue. Windows 7 x64 Ultimate, Gigabyte X58A-UD3R. However, since I've updated the USB drivers for the mobo, all is well. I hope it remains so.
My System SpecsSystem Spec
02 May 2011   #3

Windows 7 x64 Ultimate
 
 

As a last resort (Assuming driver update doesn't fix) you should be be able to disable the port in the hardware manager
My System SpecsSystem Spec
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02 May 2011   #4

Windows 7 Home Premium 64 bit SP1
 
 

Can you post a picture of device manager with the "universal serial bus controllers" section open please.
My System SpecsSystem Spec
03 May 2011   #5

windows 7 64bit system builders
 
 

Quote   Quote: Originally Posted by fseal View Post
As a last resort (Assuming driver update doesn't fix) you should be be able to disable the port in the hardware manager
how do I disable the port in hardware manager? I remember disabling device but I would still get the spam pinging sound over and over with a weird stop sound knowing that it was disabled.

However now...I updated my monitor drivers and it seems to have gone away, It has been 3 days now since this problem has not shown itself again...I'm not holding out on that solution though because the driver version was 1.0.0.0 and I updated it to 1.0.0.0 but the only difference was the actual drivers release date...and this was coming from official HP website.

Anyways as asked...I have attached screen capture.



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I appreciate the help guys!
My System SpecsSystem Spec
03 May 2011   #6

Windows 7 Home Premium 64 bit SP1
 
 

Let's see if the problem comes back and we will deal with it then. The installation of the new driver has most likely fixed it though.
My System SpecsSystem Spec
03 May 2011   #7

windows 7 64bit system builders
 
 

it came back =/ I have absolutely no idea what I had done to make it restart again...



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My System SpecsSystem Spec
03 May 2011   #8

Windows 7 Home Premium 64 bit SP1
 
 

I think this has something to do with drivers. I am wondering if Windows is installing what it thinks is the correct driver but your monitor should be installing a driver for the 5 built in ports perhaps setting it up as a hub.

I would try removing the usb drivers that relate to your monitor usb ports then reboot now that you have an updated monitor driver. The only problem is identifying which drivers relate to those ports. You may just have to go by trial and error.
My System SpecsSystem Spec
03 May 2011   #9

windows 7 64bit system builders
 
 

Okay so what I did thus far was uninstall all "USB root host controllers" and unplugged all the devices. I had to do trial and error with which one since my mouse and keyboard became unusable at that point. Then I powered down the computer and unplugged the power supply cable so that I would theoretically reset the motherboard if thats what that even does...

I waited about 5 minutes to power the computer back on, plugged up only the keyboard and mouse, and began one by one plugging back in all USB devices that I had and made sure they worked once plugged. I forgot that I had the G930 charging dock still plugged behind the monitor *face palm*.

After going through all devices and making sure it worked, the only thing that came back with a warning sign "!" mark under the Devices window was the G930 headset. As it was still plugged in from behind the monitor.

So what I did was unplugged the charging dock (that has the wireless USB dongle for the headset) that was behind the monitor and attached it to my G15 keyboard just to plug it in to something and see if it would reinstall properly. Lo-n-behold it installed perfectly fine and the USB error has not shown up for the port behind my monitor...yet, but in any other situation before this...unplugging from that specific USB port would have given me countless USB device not recognized errors.

So I hope everything has been solved...I have my fingers crossed. I just couldn't imagine it being a bad USB port, I was searching absolutely everything on the internet for answers... This is what I basically followed just to see if it worked...

Fix Windows 7 “USB Device Not Recognized” Error | Windows EXE Errors (its a safe link, just ignore the driverfinder BS they have going on)

But Commodore Pet, if it resurfaces, I will do exactly that and see if that helps. I'm just going to have to monitor this issue.
My System SpecsSystem Spec
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 USB Device Not Recognized SPAM! on an unused USB port!




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