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Windows 7: How can I get my usb drivers working?

31 May 2011   #1
jasv2

Windows 7 Home Premium 64 bit
 
 
How can I get my usb drivers working?

I uninstalled itunes from my 64bit Dell Studio XPS 8000 Windows 7 PC and after my pc restarted, there was no USB power at the welcome sign in screen. The mouse and keyboard are usb, there are no ps2 ports, so I can not access Windows. The usb devices work fine in bios and during the Windows Recovery process but I cannot do a system restore from the recovery process because I keep getting error 0x80070005. A common reason for the error is having anti virus which prevents certain changes, but I have restored several times without having that error in the past. Are there any solutions to any of these problems? Wiping out Windows is not an option and I do not have another PC to transfer the hard drive to. The desktop in question also does not seem to be accessible from my home network either.

I tried using the Kaspersky Rescue disc because it has a solution to this exact problem, but it does not see what drive my Windows installation is on when attempting the fix, but it sees the installation in all the other utilities.

I also tried using Active@Boot Disk to replace the usbui.dll file with one from my laptop and that did not seem to have any affect.

The Dell driver site for my system does not distribute usb drivers and I can not seem to find any drivers that are installable from the system recovery add drivers utility. It seems to require a certain type of install or driver file


My System SpecsSystem Spec
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01 Jun 2011   #2
pooch

Windows 7 Ultimate x64
 
 

Hello jasv2, what a pickle lol it can only happen to a dell.
Things to try in this order.
If you can get to a command prompt try; SFC /SCANNOW Command - System File Checker
Try starting the PC in safe mode, do the USB devices work now? does the system restore work?

Hopefully the keyboard will work long enough for you to do this
My System SpecsSystem Spec
02 Jun 2011   #3
jasv2

Windows 7 Home Premium 64 bit
 
 

Sadly the sfc command did not work. It completed and said there were corrupt files it could not repair. There is still no USB power in Windows and I can not do a system restore
My System SpecsSystem Spec
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02 Jun 2011   #4
pooch

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by jasv2 View Post
Sadly the sfc command did not work. It completed and said there were corrupt files it could not repair. There is still no USB power in Windows and I can not do a system restore
If you have a windows dvd place it in the drive and do the scan.
Could you start the PC in safe mode?
My System SpecsSystem Spec
02 Jun 2011   #5
pooch

Windows 7 Ultimate x64
 
 

You could also try chkdsk /r /f from the command prompt
My System SpecsSystem Spec
02 Jun 2011   #6
jasv2

Windows 7 Home Premium 64 bit
 
 

I have tried chkdsk and every repair option on the windows disc except load an image because I never made one. Safe mode does not work because the problem is Windows is not supplying power to usb ports in any mode
My System SpecsSystem Spec
02 Jun 2011   #8
jasv2

Windows 7 Home Premium 64 bit
 
 

No, since I can't type or use the mouse there is no way to even get past the welcome screen to get into device manager. I will see if it is accessible from the repair disk command prompt.
My System SpecsSystem Spec
03 Jun 2011   #9
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Yes I just re-read your first post and you addressed that issue.
My System SpecsSystem Spec
03 Jun 2011   #10
pooch

Windows 7 Ultimate x64
 
 

Ok, each USB device that you insert installs drivers for that particular device, one reason for USB devices not to work in a windows environment is that these drivers become corrupted. Theoretically if you insert a new device a new driver should be installed so that the new device works. It would be a good idea to try a different mouse or keyboard to try and regain controll of the PC. If this works I will then show you how to sort out the problem with the corrupted drivers.
My System SpecsSystem Spec
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 How can I get my usb drivers working?




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